Jerrica Frye

Dallas, TX *****

adxibo@r.postjobfree.com

+1-214-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Surgical Technologist

Baptist Memorial Health Care Corporation - Germantown, TN January 2019 to January 2020

• Prepare and organize the operating room equipment, instruments, and supplies as required for various surgical procedures

• Anticipate surgeon and patient needs during a procedure

• Take care of specimens, prepare, check, and monitor medications, and assist with dressings

• Set up a sterile and sanitary environment, and maintain the sterile field for the patient during procedures

• Utilize correct body mechanics in moving, transporting, and positioning patients, stretchers, and/or tables in order to prevent injury to patient and personnel

• Follow relevant safety and sanitation guidelines

• Participate in orientation and education of all operating room staff on an ongoing basis

• Participate in stocking and restocking medical supplies

• Inspect, replace, and sterilize medical instruments

• Provide surgeons and patients with necessary instruments, supplies, and equipment Sales Associate

Dollar General - Forrest City, AR

November 2017 to June 2018

Helped customers with questions, problems and complaints in person and via telephone. Directed individuals to merchandise locations.

Prepared merchandise for sales floor.

Prepared sales slips and sales contracts.

Maintained records related to sales.

Kept work areas clean and neat at all times.

Prioritized and accomplished wide range of tasks each shift. Developed positive customer relationships through friendly greetings and excellent service. Greeted customers and ascertained customers' needs. Organized racks and shelves to maintain the visual appeal of the store. Answered questions regarding the store and its merchandise. Reported incidents to management.

Suggested accessories and complementary purchases. Monitored entrances, exits and fitting rooms for signs of theft. Stocked shelves and supplies and organized displays. Customer Service Specialist II

Freds - Forrest City, AR

December 2016 to January 2017

Maintained records related to sales.

Consistently hit and exceeded sales goals by 20%.

Prepared merchandise for sales floor.

Kept work areas clean and neat at all times.

Directed individuals to merchandise locations.

Answered questions regarding the store and its merchandise. Helped customers with questions, problems and complaints in person and via telephone. Developed positive customer relationships through friendly greetings and excellent service. Stocked shelves and supplies and organized displays. Suggested accessories and complementary purchases. Maintained adherence to all company protocols.

Verified that all customers received receipts for purchases. Accepted and processed returns.

Provided repeat customers with exceptional care and attention. Server

TA Petro - Earle, AR

October 2013 to July 2016

Skillfully promoted items on beverage lists and restaurant specials. Sorted, soaked and washed flatware.

Provided friendly and attentive service.

Demonstrated genuine hospitality while greeting and establishing rapport with guests. Bussed and reset tables and kept dining room and work areas clean. Quickly set up and cleared tables and stocked all service stations. Assertively upsold alcoholic beverages, appetizers and desserts. Assisted in cashiering and Point of Sale (POS) system procedures during busy hours. Served beverages, breads and butter and replenished items as necessary. Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff. Folded napkins throughout the day to maintain an adequate supply. Effectively listened to, understood and clarified guest concerns and issues. Maintained high standards of cleanliness and sanitation. Operated all kitchen equipment adeptly.

Emptied and maintained trashcans and outdoor dumpster area. Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.

Consistently provided professional, friendly and engaging service. Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing. Routinely carried large loads of dishes to kitchen for washing. Maintained clean dining room, lobby and service areas at all times. Precisely described menu items and special offerings and appropriately identified wine pairings. Delivered quality service by providing a warm and welcoming environment. Administrative Assistant

Southern Arkansas University Tech - East Camden, AR June 2012 to October 2012

Processed accounts receivable and accounts payable. Performed accounts receivable duties including invoicing, researching chargebacks, discrepancies and reconciliations.

Ordered and distributed office supplies while adhering to a fixed office budget. Answered and managed incoming and outgoing calls while recording accurate messages. Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.

Answered telephone inquiries from clients, vendors and the public. Cashier

Andy's - Malvern, AR

March 2011 to November 2011

Kept work areas clean, neat and organized for maximum productivity. Greeted customers promptly.

Processed customer returns.

Moved new inventory to sales floor and arranged on shelves or other displays in an attractive manner.

Completed purchases using Point of Sale systems.

Totaled bills and calculated taxes.

Responded to customer concerns with friendly and knowledgeable service. Responded to customer questions and requests in a prompt and efficient manner. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Completed all cleaning, stocking and organizing tasks in assigned sales area. Answered customer telephone calls promptly and in an appropriate manner. Customer service agent

Sykes Enterprises, Incorporated - Malvern, AR

June 2011 to July 2011

Directed calls to appropriate individuals and departments. Scored in top 10% of employees in successful resolution of issues Developed reputation as an efficient service provider with high levels of accuracy. Helped drive sales goals and achieve monthly quotas. Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Learned, referenced and applied product knowledge information. Set up and explained new membership contracts.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

Communicated all store initiatives and promotions to customers to generate return business. Cashier

KFC - Malvern, AR

April 2010 to March 2011

Trained new cashiers on procedures, customer service and sales techniques. Totaled bills and calculated taxes.

Reported security and service incidents to management. Ran cash register that was busy at all times

Greeted customers promptly.

Kept work areas clean, neat and organized for maximum productivity. Received customer payments.

Engaged with customers in a sincere and friendly manner. Verified that all customers received receipts for their purchases. Built relationships with customers to increase likelihood of repeat business. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Contacted other store locations to determine merchandise availability. Education

Diploma in Surgical Technology

Concorde Career College-Memphis - Memphis, TN

December 2018 to Present

High school or equivalent

Malvern High School - Malvern, AR

August 2009 to May 2011

Skills

• CUSTOMER SERVICE (8 years)

• RECEPTIONIST (Less than 1 year)

• RETAIL SALES (2 years)

• CASH (8 years)

• CASH REGISTER (8 years)

• Medical terminology tutoring (1 year)

• Accounts Payable

• Upselling

• Computer networking

• Aseptic Technique

• Hospital Experience

Certifications and Licenses

Basic Life Support (BLS)

December 2018 to December 2023

Food Handler Certification

CPR Certification

Additional Information

Skills

Excellent people skills Adapt to diverse groups

Problem-solving skills Product knowledge

Upselling Relationship building

Interpersonal skills

Customer service focus

Professional demeanor

Cash register operations

Exceptional customer service

High energy

Able to persuade others effectively

Multi-tasking strength

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