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House Keeping Customer Service

Location:
Nairobi, Nairobi County, Kenya
Posted:
June 06, 2023

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Resume:

PETER MAINA

MUCHIRI

I am a dedicated and dynamic

Hospitality Management personnel

with a passion for providing

exceptional guest experiences. With a

solid foundation in the principles of

hospitality and customer service. I am

well-equipped to thrive in fast-paced

and diverse hospitality environments.

I possess a strong commitment to

delivering outstanding service while

optimizing operational efficiency.

WORK EXPERIENCE

SKILLS

Managed daily housekeeping operations,

ensuring cleanliness and guest satisfaction.

Cleaned and maintained guest rooms,

including making beds, vacuuming, dusting,

and replenishing amenities.

Conducted thorough inspections of rooms

to identify and address any maintenance or

cleanliness issues promptly.

Responded to guest requests and concerns,

providing exceptional service and resolving

issues in a timely and professional manner.

Coordinated with the laundry department

to ensure an adequate supply of clean linens

and towels for guest rooms and common

areas.

Implemented and followed all safety and

sanitation protocols.

Assisted in training and mentoring new

housekeeping staff members

Supported special projects and deep

cleaning tasks as assigned, such as carpet

cleaning, window washing, and floor

maintenance.

Tea pot Paradise Hotel- House Keeping

2016-2018

Time management

Attention to detail

Knowledge of Cleaning Techniques

Organizational Skills

Problem-Solving Abilities

Excellent Communication Skills

Physical Stamina and Fitness

Knowledge of Safety and Sanitation

Standards

Teamwork and Collaboration

Adaptability

The Parapet Group- House Keeping

2019-Present

EDUCATION

Hospitality Management, Nairobi Aviation

College- 2016

Kenya Certificate of Secondary Education,

Kanunga High School- 2006-2009

Kenya Certificate of Primary Education,

Karuri Primary School- 1996-2005

+254*********

Nairobi, Kenya

adxi9x@r.postjobfree.com

Provide exceptional housekeeping services

to residential and commercial clients.

Cleaning and sanitizing various areas,

including bedrooms, bathrooms, kitchens,

living rooms, and common areas.

Efficiently managing time and prioritizing

tasks to meet client requirements and

deadlines while maintaining quality

standards.

Handing specialized cleaning tasks such as

carpet cleaning, window washing, and

upholstery cleaning, utilizing appropriate

tools and equipment.

Interacting with clients to understand their

specific cleaning needs and preferences.

Consistently uphold confidentiality and

privacy of clients, respecting their personal

space and belongings.

PROFILE



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