Front Desk Customer Service

Mary Tapia

Melbourne, Florida ***** - 754-***-**** - adxi8t@r.postjobfree.com - https://www.linkedin.com/in/mary-brisky-9444441a3/

SUMMARY

Bilingual (English/Spanish) Administrative Associate 10+ years of experience in customer service. Tactful and possesses the ability to handle challenging situations professionally and calmly. Ability to multitask efficiently with above average customer service skills. Seeking a role within the Salesforce ecosystem where I can strengthen my professional skills.

EDUCATION

PepUp Tech Virtual Academy MM YYYY

10 week training course specializing in Salesforce Administration:

●App Building

●Reports and Dashboards

●Email Configuration

●Data Management

●Customization of Objects

●Automation and Security

Florida Department of State and the Executive Office of the Governor

Notary On-Line Interactive Education Program

EMPLOYMENT HISTORY

MBT Multiservices LLC, Melbourne, FL, Translator/Notary/Tax Preparer 2016 - Present

●Responsible for translating confidential documents, including immigration paperwork

●Ensure the authenticity of notarized documents by serving as witness to their signing

●Assist clients in preparing tax documents by ensuring the accuracy of various forms

MargaritaVille Resort, Hollywood, FL, Auditor 2015-2016

●Processed room charges, taxes to guest accounts, guest charges voucher and credit card vouchers.

●Transferred charges and deposits to master accounts and verified all account postings and balances.

●Monitored the current status of coupon, discount, and other promotional programs to provide customers with guidance and feedback.

●Tracked room revenues, occupancy percentages, and other front office statistics to ensure organization.

●Prepared a summary of cash, check, and credit card activities.

●Evaluated results of operations to report to management.

●Managed end of day procedures and documented in property management software (PMS).

●Maintained knowledge of principles of auditing, balancing and closing out accounts, operating PMS, typewriting, and performing check-in and check-out procedures.

Hard Rock Café, Hollywood, FL, HR Coordinator 2015-2016

●Analyzed and updated paperwork for distribution

●Responsible for the organization of documents in alphabetical order

Hotel Sheldon, Hollywood, FL, Front Desk 2015-2015

●Responsible for greeting guests in a courteous and welcoming manner.

●Performed all check-in and check-out tasks as needed.

●Informed guests of hotel promotions, resources and policies

●Managed reservations and incoming calls in a timely and efficient manner

●Maintained updated records of guest information and payment methods

CERTIFICATIONS

●Jackson Hewitt Tax Preparation Certificate

●Certified Sign Language 2

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