Service Representative Administrative Assistant
Resume:
Fardows Weid
Phoenix, AZ
***********@*****.***
EXPERIENCE
Debis Cargo, Edmonton AB — Executive Administrative Assistant
May 2010 – March 2023
Prioritize inquiries and requests while troubleshooting conflicts; make judgments and recommendations to ensure smooth day-to-day engagements.
Provide a bridge for smooth communication between the Management and employees, demonstrating leadership to maintain credibility, trust, and support.
Coordinate executive communications, including taking calls, routing correspondence, responding to emails, interfacing with internal and external stakeholders.
Language Service Associate, Phoenix, AZ — Interpreter
January 2006 - July 2009
Promptly returns calls and carries out interpretation in a courteous and competent manner.
Render accurate concepts and meanings in accordance with accepted interpretation protocol rules while avoiding omissions or additions.
Use accurate pronunciation, enunciation, and courteous phrasing while speaking effectively in both languages.
Remain composed on calls even if one of the key speakers is agitated or incoherent, particularly in emergency situations.
United Airlines, Phoenix AZ — Reservations Sales and Service Representative
September 2005 - December 2007
Resolves client disputes needing handling or service by communicating information to customers regarding fares, rates, timetables, routings, travel documents (Visa/Passports, etc.), flight arrival and departure times, or associated services, in a pleasant, well-modulated voice and courteous way.
Provides special services such as ticketing as well as notifies clients of schedule changes and anomalies with flights
Somali Asscoation of AZ, Phoenix AZ — Executive Director
February 2000 - September 2005
Provided support to new comers in housing, transportation, medical needs.
Regularly met clients and review progress, gave support and discussed challenges and solutions.
Informed clients’ resources available in their community and how to access them.
Connected new comers to successful individuals in the community for support.
SKILLS
Excellent Communication Skills.
Building Customer Loyalty.
Positive Attitude
Interpersonal Skills
Attention to Detail.
Education
Rio Salado College, Tempe AZ — Reservation/Customer Service
Jan 2005 - December 2005
Floring High, Sacremento, CA High School Diploma
Jun 1996
LANGUAGES
English
Somali
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