Tammy Stroup *** *th Ave, Wilmington, DE. ***** adxi7z@r.postjobfree.com Cell: 302-***-****

Objective

Seeking to integrate my skills and experience into your company needs. Also, seeking long term employment with the right company.

Experience Covers: office management, staff development, records management – Accounts Payable/Receivable, payroll, expense reduction, documentation, spreadsheets, reporting; policies procedures and regulation – Fair Housing and HUD, Tax Credit; staff, tenants, property owners.

Excellent communication, listening, interpersonal, organizational skills and attentive to detail used in identifying and satisfactorily resolving issues that bring about positive changes.

Capable of managing multiple projects while meeting deadlines and objectives.

Computer proficiency- Microsoft Office, Excel, Card Key Management Software, Rent Roll, Yardi Classic, ADP Enterprise HRMS.

Continuing Education through various sources

Tax Credit Certified

Form 50 Account

Summary of Skills

Managed daily property management operations for approximately 318 residential and affordable housing units and up to 12 administrative and maintenance staff.

Planned/administered budgets; prepared/reviewed operational reports/schedules to ensure accuracy and efficiency; set departmental goals.

Recruiting, Interviewing, hiring, salary determination, training supervision, employee scheduling, duty assignment, employee development, work performance monitoring, annual evaluations, employee counseling.

Trained new hires on generating revenue for properties and on property maintenance.

Reviewed rents to ensure they were up to date with the current market rates, Marketed vacant space, routinely inspected the facilities, equipment to determine need for repairs or maintenance; ensured property was safe/secure.

Met with prospective tenants, showed properties, explained occupancy terms, provided local area information; certified eligibility following government regulations. Completed property sale/lease agreements, obtained needed signatures, collectively initial and monthly rental fees/payments, documented appropriate account (s). Maintained records of dates, rental or usage activity, special permits issued, maintenance and operating cost, property availability.

Investigated complaints, violations; resolved issues following management regulations.

Conferred with legal authorities regarding evictions, completed and submitted appropriate paperwork; appeared in court as company representative.

Responsible for property – electric/mechanical maintenance, repairs, construction projects, scheduling/up-keep; oversaw maintenance/repair of machinery, equipment etc…

Property Management – Management, Administrative Experience continued:

Managed Accounting/financial management, association operations, staff management, administrative; ensured work was completed in a timely manner.

Solicited and negotiated bids on repairs, renovation, maintenance; negotiated contracts, tenant prices; scheduled outside contractors, as needed.

Performed inventory management, purchased office, building, maintenance supplies, materials, equipment, and furniture.

Maintained contact with insurance carriers, fire and police departments, and other agencies to ensure protection and compliance with codes and regulations.

Provided excellent customer service to all residents and owners

Performed a variety of administrative, regulatory, leasing, and tenant responsibilities.

Maintained property in safe and professional manner to meet occupancy needs.

Ensured company directives were enforced, ensured safe environment and that owners/tenants abided by Association Rules and Regulations.

Work Experience

6/24/17 to Present Ingerman Property Management

5/17 -5/17 Berger Properties (3WK Temp Emp)

10/16 – 3/17 Aspen Property Management

10/15 – 10/16 Amazon, Middletown, DE.

05/15 – 10/15 – Vanity Fair, Rehoboth Beach, DE

10/13 – 05/15 Dawn Career Institute

10/12 - 10/15 Allen Harim Foods, Harbeson, DE

8/11 – 10/12 Assistant Property Manager – Arbor Management, Delmar, DE

9/04 – 08/11 Property Manager – Christiana Woods, LLC. New Castle, DE

6/00 – 9/04 Property Manager – Stoltz Management, Conshohocken, PA

3/92 – 6/96 Customer Service Representative – Red Roof Inn, Wilmington, DE

Prior retail experience

Education

Graduated Medical Billing and Coding through the Dawn Institute May 15, 2015

Credits towards Office System Associates Degree – DTCC, Stanton, DE

Certifications/Continuing Education

Income verification/calculation for federally assisted multifamily housing properties for the years of 2012 and 2013/ 3 hour course with AJ Johnson Consulting Services INC.

Compliance with Federal Fair Housing Requirements, 3 hour course

“How TO Deal with Difficult People” Fred Savage Seminar

2011 Fall Management Conference Classes – PennDel AHMA

Understanding Dementia, Sexual Harassment in the Workplace, Tax Credits, Site Procedures for Dealing with Bed Bugs

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