Customer Service Guidance Counselor
Resume:
PATRICK AIKEN O. VILLALUZ
*** **** ** *****, ********, Cebu City, Cebu 6000
Mobile: 099********, 092********
Landline: (032-***-****
Email: *******.*****@*****.***, **********@*****.*** BACHELOR’S DEGREE IN INTERNATIONAL STUDIES
WORK EXPERIENCE:
2008- Present Public Speaker
(ON-CALL)
● Promotes local politicians vying for administrative positions in various provinces, cities, and municipalities within the Visayas and Mindanao
● Spoke for Companies like the International Pharmaceuticals Inc.- BHI, Pinoycare Visa Center Inc., Prisca Beauty and Cosmetics, Thinking Tools Inc., University of the Visayas, and many others.
● Hosted social events such as ceremonies, seminars, conventions, orientations and recreational activities.
2012- Present Trainer (Public Speaking, Customer Service, Sales and Marketing, Personality Development,
(ON-CALL) Communication Skills, Leadership, Soft Skills and the like)
● Train individuals in the appropriate delivery of words, oratorical and rhetoric discourse and debate; handling of different situations amongst different cultures and traditions and taking away the surreal emotions. Building a good stronghold of confidence and self-realization especially in the fields of sales and marketing and local promotions.
● Provides a detailed tutelage on the specific details indicated above by creating an appropriate TNA applicable to the specific fields of duty for the different clients and companies assisted. Also, field observation and demonstration is a part of my whole training program.
● Initiates 1-on-1 dealings, skills training and personality development. 02/2023-05/2023 Training and Recruitment Officer-VISMIN, PHINMA Property Holdings Inc.
Recruit prospect applicants for the position of in-house professional sellers
Coordinate with the government on all activities for recruitment purposes
Conducted training events and seminars for all sellers
Conducted the Product Knowledge Seminar twice a month 11/2021- 05/2022 Fundraising Coordinator, SOS Children’s Village
Coordinating with different Companies and Organizations regarding the establishment of partnerships with SOS
Conducting of negotiations and agreements with all parties who are assisting us or will be assisting us
Establishment of connection with different academic establishments for the possible creation of alliance between both our parties
Re-establishment of government requirements, accreditations and financial assistance 06/2019-11/2019 Area Manager and Speaker- Mindanao and Northern Luzon, PinoyCare Visa Center Inc.
(PROJECT-BASED)
Constantly filed all the required reports from the area I was assigned to.
Maintained the balance of sales and expenses.
Conducted events and orientation-sessions about Visa application on a daily basis.
Trained our personnel in Customer Service and Sales and Marketing.
Represented the company in all LGU affairs.
02/2017- 04/2017 Training Manager, Philsoftserve Inc.
(PROJECT-BASED)
● Prepared the TNA and TNI for the appropriate preparation of training materials, modules and discussions for the newly-hired employees.
● Deliberately delivered the details of the different products and accounts of the company to prepare them for endorsement.
● Delivered appropriate communications training particularly in marketing and customer service.
● Constantly observed the employees on the floor, their faults and inaccuracies and pulled- out those who needed to undergo the training program once more. 05/2008 - 05/2015 Political Speaker (for city events), Office of the Cebu City Mayor EDUCATIONAL BACKGROUND:
06/2012 – 03/2013 University of San Jose – Recoletos Graduate, Bachelor of Arts in International Studies SKILLS:
Communication: Proficient in both written and oral business English, Public speaking and communication. Leadership and Diplomacy: Trained in handling difficult negotiations, efficient problem-solving skills, multitasking with minimal supervision.
Office Applications: Advance knowledge in Microsoft Office applications (Word, Excel, Powerpoint etc.) and Open Office. Research and Planning: Well-versed in Sales and Marketing Analysis, Marketing Trends Research, KPI Strategic Planning, Public Necessities of the times, Political drifts and inclinations Training: Versatile, patience in the gathering of different personalities amongst different parties, Preparation of the TNI and TNA, Always delivering training through a psychological pattern HOSTED AND PERSONALLY-CONDUCTED
TRAININGS AND SEMINARS:
TRAINING
Personality Development and its vital use on
Marketing Capabilities - Philsoftserve Inc. (FEBRUARY 10-11, 2017, CEBU CITY)
(FEBRUARY 17-18, 2017, DAVAO CITY)
Why am I Like this? Is this what I really want?
*The essential values and goals from each
worker’s personal view - Ice Castle Inc. (NOVEMBER 24, 2017),
- Vjoy's Catering Services Inc. (JANUARY 26-27, 2019)
Personality Development I - Rulls Cellphone and Accessories (AUGUST 2018)
The Improvement of One’s Personality
and its effects on your Career - Nexus One Inc. (MAY 6, 2018)
Marketing Effectivity - Beautiful Horizon (APRIL 2019)
Managerial Trainings - Tsuneishi Shipbuilding Inc. (March 2020)
Political Public Speaking - Cebu Provincial Capitol Speakers (JUNE 2020)
W.A.V.E. - Tsuneishi Shipbuilding Inc. and AGF (June 2022)
(Work Attitude and Values Enhancement)
SEMINARS AND CONVENTIONS:
BRGY. YUMBING SANGGUNIANG KABATAAN COUNCIL - APRIL 2017 AND APRIL 2018, APRIL 2022
BEAUTIFUL HORIZON - MAY 2019
REALITY ESCAPE TRAVEL AND TOURS INC. - DECEMBER 2019 AND JANUARY 2020
UNIVERSITY OF THE VISAYAS - MARCH 2017 AND MARCH 2021-22
MECO - MARCH 2021
AGF FIRM - DECEMBER 2022
And many more…
CHARACTER REFERENCES:
Emily Torrevillas
Head Guidance Counselor
Asian College of Technology
Mr. John Paul Valle
Operations Manager
Mactan-Cebu International Airport Authority
Mr. Henry Tomalabcad
Officer-in-Charge, Civil Registrar’s Office
City of Cebu
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