customer service

Alexis Austin

818-***-**** ***************@*****.***

EDUCATION

National University - Online Based 2022 - Present

Bachelor’s in accounting (in progress)

International Air and Hospitality Academy - Vancouver, Washington 2020 - 2021

Airline/Travel Specialist Diploma

Owens Community College – Perrysburg, Ohio 2019 - 2020

Associate of Arts in General Arts

PROFESSIONAL EXPERIENCE

Customer service associate, LV Beauty Supply- Las Vegas, NV 2022-2023

●Provide customer service, building relationships with customers and offering advice on products.

●Greet customers in a friendly manner and provide assistance to them as needed.

●Maintain knowledge of current promotions, policies regarding exchanges

●Assist customers in locating merchandise and answering questions about products.

Front desk Rep, Tahiti Village Resort - Las Vegas, NV 2022

●Performing all check-in and check-out tasks

●Managing online and phone reservations

●Informing customers about payment methods and verifying their credit card data

Delivery Driver, Amazon DSP - Simi Valley, CA 2021- 2022

●Drive an Amazon-branded vehicle delivering packages to community.

●Work 4-5 days per week and up to 10 hours per day

●Interact with Amazon customers and the public in a professional and positive manner.

●Deliver 200 or more packages ranging from envelopes to boxes weighing up to 50lbs

Seasonal Associate, Macys - Burbank, CA 2021

●Maintain department recovery standards, including selling floor and fitting rooms.

●Deliver optimal merchandise execution presentation through merchandise placement, execution, and style, including visual elements.

●Ensure accurate merchandise pricing, and process markdowns in a timely and accurate manner.

●Assist in inventory and markdown process.

Warehouse customer service associate, IKEA - Las Vegas, NV 2021

●Receives and ships inbound or outbound freight to ensure inventory accuracy.

●Replenishes goods to self-serve area and sales floor.

●Selects goods for customers quickly, securely, and accurately in order to meet delivery standards.

●Uses technology to manage inventory while following policies and procedures.

Cashier, Lowe's - Toledo, OH 2020

●Completed financial transactions, processing payments in cash, credit card, and gift card.

●Stocked store shelves, following store and manufacturer guidelines for product placement.

●Provided excellent customer service, answering questions and making product recommendations.

Cleaner, Clean Team - Toledo, OH 2018 - 2020

●Cleaned office spaces, factories, bathrooms, etc. for different clients.

●Restocked cleaning supplies, removed trash, wiped off tables and furniture, and mopped floors.

●Locked doors and set alarms upon leaving each facility.

●Safely worked with cleaning agents and chemicals, avoiding spills

Package Handler Supervisor, UPS - Maumee, OH 2016 - 2018

● Collected and filed paperwork and employment records.

● Supervised staff, providing guidance and leadership.

● Trained new staff on job tasks and company policies.

● Worked effectively and efficiently in a fast-paced environment.

● Used Microsoft Excel to update essential data

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