Alianah Salazar

**** * **** **** *****, AZ ***** 520-***-**** adxi6d@r.postjobfree.com

Education

HIGH SCHOOL DIPLOMA 05/2020 TUCSON UNIFIED SCHOOL DISTRICT - TAPP

·General Education

Experience

CASHIER AND BOOKKEEPER FOOD CITY 171 NOVEMBER 2022 – CURRENT

·Maintain a positive and friendly attitude towards customers and fellow team members. Engage with customers through smiles and greetings, offer product information, provide selling suggestions and always give a genuine thank you. Focus on providing fast and friendly customer service. Accurately process cash register transactions, input product cost, give back change, process checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons and gift certificates. Understand the importance of monitoring product pricing, signage and placement and the use of product shelf tags, accompanying UPC codes. Kept clean, neat and orderly check stands and work areas. Bagged/package customer purchases according to established company policies and procedures; properly bag groceries using proper weight distribution, product type for a total weight of 7 to 15 lbs. per bag (6-8 items) to optimize bag capacity and reduce environmental waste. Greeted all customers and provide them with prompt and courteous service, assistance and finalize the transaction by handing the customer their receipt, thanking them and asking if they need any further assistance.

BANQUET SERVER AND BARTENDER AT YOUR SERVICE OCTOBER 2022 – CURRENT

·Served world bank employees with food and beverages in a positive and professional manner. Provide information to help food and beverage selections. Present ordered choices in a prompt and efficient manner. Maintain dining ambiance with an enthusiastic attitude. Prepared mixed drinks, serviced bottled alcohol, pour wine and/or other beverages following standard recipes and legal age requirements.

LAUNDRY ATTENDENT WOODSPRINGS SUITES FEBRUARY 2022 – AUGUST 2022

·Ensure clean linens are supplied to the entire hotel. Sign for room keys, retrieve, push to assigned rooms and restock heavy cart. Provide a pleasant and comfortable stay to our guest by ensuring that guest rooms are clean and always inviting.

RESIDENTAL SUPPORT SPECIALIST CHAMBERLAIN GROUP JUNE 2021 – FEBRUARY 2022

·Ensure clean linens are supplied to the entire hotel. Sign for room keys, retrieve, push to assigned rooms and restock heavy cart. Provide a pleasant and comfortable stay to our guest by ensuring that guest rooms are clean and always inviting.

BANK OF AMERICA CUSTOMER SERVICE REPRESENTATIVE ALORICA APRIL 2020 – DECEMBER 2020

·Handled various incoming and outgoing collections-focused phone calls. Resolved customer questions, complaints and collections inquiries in a professional, helpful manner. Connected with existing and potential customers and aims to resolve inquiries related to receivables management. Utilized computer system to verify and document customer requests. Talked to customers over the phone to resolve their questions or concerns. Maintains and updates customer information as necessary. Calmly attempted to resolve and de-escalate any issues. Escalates calls to supervisor when necessary and appropriate.

CASHIER CARDENAS RANCH MARKET AUGUST 2019 – JANUARY 2020

·Maintained a positive and friendly attitude towards customers and fellow team members. Engaged with customers through smiles and greetings, offered product information, provided selling suggestions and always gave a genuine thank you. Focused on providing fast and friendly customer service. Accurately processed cash register transactions, inputted product costs, gave back change, processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons and gift certificates. Understood the importance of and monitoring product pricing, signage, and placement and the use of product shelf tags and accompanying UPC codes. Kept clean, neat, and orderly check stands and work areas. Bagged or packaged customer purchases according to established company policies and procedures; properly bag groceries using proper weight distribution, product type for a total weight of 7 to 15 lbs. per bag (6 to 8 items) to optimize bag capacity and reduce environmental waste. Greeted all customers and provide them with prompt and courteous service, assistance, and finalize the transaction by handing the customer their receipt, thanking them and asking if they need any further assistance.

PORTER RESTAURANT DEPOT OCTOBER 2017 – JANUARY 2018

·Swept and mopped floors and vacuum carpets. Ensured building entrance was free of clutter. Directed guest to the appropriate area. Maintained stock of cleaning supplies. Reported damages to management. Complied with health and safety regulations.

PORTER DAVE AND BUSTERS FEBRUARY 2017 – AUGUST 2017

·Swept and mopped floors and vacuum carpets. Ensured building entrance was free of clutter. Directed guest to the appropriate area. Maintained stock of cleaning supplies. Reported damages to management. Complied with health and safety regulations.

CREW MEMBER MCDONALDS AUGUST 2016 – NOVEMBER 2016

·Greeted customers, recorded orders and served food and beverages with a consistently positive and helpful attitude, including answering questions about the menu. Inputted orders into POS system and accept payment using a credit card reader or cash register. Ensured restaurant cleanliness daily.

INTERNSHIP - OFFICE ASSISTANT/WAREHOUSE AQUALINE II WATER SYSTEMS MAY 2015 - AUGUST 2015

·Handled incoming calls and other communications. Managed filing system. Recorded information as needed. Greeted clients and visitors as needed. Helped organize and maintain office common areas. Performed general office clerk duties and errands.

Certification

·Basic Life Support Certification – 3/28/2021

Certificate ID: 00J5LUR

Skills & Abilities

·Self-motivation

·Adaptability

·Active Listening

·Customer Service

·Interpersonal Skills

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