ROSHUNDA COLEMAN

**** ******* ****, *** **** Rosenberg, Texas 77471 / 832-***-****

adxi5m@r.postjobfree.com

The objective is to become a valued and respected member of a growing or well-established company’s work team. As well as being recognized and respectfully compensated for experiences and skills.

EXPERIENCE

APRIL 2009- PRESENT

SERVER / FRONT HOUSE, OLIVE GARDEN

Interact with Cooks, managers, wait staff, and food patrons to achieve the highest quality of service. Take orders and run food the customers, Deliver curbside and take out-orders. Part-time mange shifts. Serve drinks, prep salads, breads and wine. Handle both cash and credit card payments. Cater big parties and corporate lunches. Truck Inventory on selected days. Safe food handling certified.

SEPTEMBER 2014- JANUARY 2019

CALL CENTER CSR, XEROX

Handle complaints, orders, concerns and account issues. Billing cancellations, quotes and promotions. Up sale for upgrades. Used the computer and the telephone to verify emails and accounts. Assist with existing order and pre-existing orders. Took payments and accounts changes. Troubleshoot equipment problems and devices. Ensured each customer was satisfied with the services provided.

OCTOBER 2006- JUNE 2009

TICKET AGENT, HOBBY AIRPORT

Assist all passengers with boarding and departure. Tagging and checking bags. Help assist passengers with ticketing, changes to reservations, seat placement assignments, and answer question about delays and flight changes. Help assist entire airport to run smoothly

MARCH 2001- MAY 2006

SHIFT MANAGER, MCDONALDS

Conduct target meeting and promotions sales meeting monthly. Watch over a crew of 12 or more on am and pm shifts. Cashier and money handle. Bank deposits. Crew scheduling. Provide customer food quality and customers service. Food safeties checks and sanitize stations. Handle complaints and errors in orders. Liaison between corporate and mangers and hourly crew.

EDUCATION

General Studies / Diploma, Fair park high school – Shreveport, Louisiana (1998)

Culinary Arts, Shreveport job corps – Shreveport, Louisiana (April 2002)

Early Childhood Education, southern university Shreveport – Shreveport, Louisiana (present)