Mattie Smith

Corsicana, TX *****

adxi5i@r.postjobfree.com

+1-903-***-****

Personable and responsible customer service associate and cashier with 15 years of experience. Solid team player with an upbeat and positive attitude.

Core Strengths

Customer Service expert, Adaptive team player, handles substantial amounts of cash and cashing large checks, strong organizational skills

Authorized to work in the US for any employer

Work Experience

Customer Service Associate

Wells Fargo - Irving, TX

November 2020 to Present

Help customers with auto loan and payment

• Managed customer accounts

• Resolved customer issues

• Worked in the inbound call center

• Responded to inquiries and issues

• Operated the cash register

Collections Specialist

Account Control Technology - Dallas, TX

June 2016 to Present

Inbound and outbound calls to help clients with defaulted student loans get their accounts back in good standing

Collections Specialist/Quality Assurance

National Credit Services - Dallas, TX

August 2018 to April 2020

Inbound and outbound calls to help clients with defaulted student loans get their accounts back in good standing. Also did Quality Assurance, making sure that all CSR's followed policy and stay in compliance, with weekly meetings to update them on current issues. Health Care Provider

Agape HomeHealth Care - Dallas, TX

August 2015 to August 2016

Healthcare Provider

Supplying service for clients that need a little extra help around the house and running errands Education

Associate in Business Admin

American Continental University-Online - Tulsa, OK January 2004 to September 2004

Certificate

Lincoln Jr College - Normal, IL

1998

Skills

• Quality Assurance

• Cold Calling

• Account Management

Contact this candidate