Profile: An HR professional with over * years of experience in recruiting, operations and customer services combined with leadership and management skills.

Skills:

Stakeholder Management

●Communication

●Customer Obsession

●Process Improvement and Problem Solving

Work Experience:

Cognizant (supporting Google)

Team Lead – Recruitment Jun’ 2022 – till date

●Coach, mentor and support a team of recruiters that help UX Researchers in sourcing participants and scheduling interviews for their studies.

●Daily work distribution, leave/absence management, conduct 1:1 meetings and performance reviews.

●Calculate performance metrics and report on WBRs and MBRs to the stakeholders.

●Assist the team with any process related queries through Asana and provide continuous improvement ideas.

Amazon

Team Lead - Recruiting and Operations Mar’ 2017 – Mar’ 2021

●Expert in end-to-end recruitment from collaborating with hiring managers to understanding the job requirements, rigorous sourcing, scheduling interviews, negotiating compensation packages, and smooth onboarding of the selected candidates.

●Lead a team of recruiting coordinators

oAudited team’s daily deliverables and calculated individual performance metrics.

oMonitored and reported on key SLAs and KPIs.

oCreated and edited SOPs for TA operations team and provided the stakeholders with regular updates.

oActively sought customer feedback to improve service levels.

●Planned and executed in-house and off-site hiring events which led to meeting weekly targets from hiring managers up to 90%.

●Identify clients that provide profitable services in meeting the staffing demands for Amazon and manage accounts for future collaboration.

●Used competitive ATS i.e., Salesforce to create, extract and validate data for high volume hiring.

D.E. Shaw Research

Consultant - Recruitment and Operations Jan’ 2016 – Feb’ 2017

●Developed and implemented sourcing outreach strategies to maximize applicant pool to meet workforce needs.

●Sourced for potential candidates through various sites like LinkedIn, University portals, patents, Github, Stack overflow.

Education:

●MBA: Vignana Jyothi Institute of Management (2015)

●B.Tech (Mechanical Engineering): Jawaharlal Nehru Institute of Technology (2012)

●Google Certification Course on Project Management (2022)

●IBM certificate on Introduction to Cloud Computing (2022)

●Certified Associate in Project Management (CAPM) (Est. 2022)

Volunteer Experience:

Research Assistant at Lords Institute of Engineering & Technology, JNTU, Department of Mechanical Engineering

Career Mentor, Access Employment, Toronto

Community outreach coordinator, Regeneration outreach community, Canada

Contact this candidate