Customer Service Sales Manager
Resume:
L E W I E E D E N
Dear Hiring Manager:
As a part of my long-term goal of career progression in the field of sales and my enthusiasm to contribute to the success of your company, I am submitting my resume for the opening you have available.
With over 17 years in my career working in sales and management. I have a proven track record of sales management and leading high performing teams to exceed company expectations and key performance measures in both sales and customer service. Also, I can offer:
Experienced in developing employees’ skills, have trained staff who received Pinnacle Club award over three consecutive years
Proven success in the management and team-building of excellent customer service- oriented teams always obtaining a strong 360 customer survey score
Results-oriented problem solver, outgoing and flexible with a positive can-do attitude. Reliable multi-task oriented, a team player, and sound decision-maker with innovative problem-solving skills.
Dynamic interpersonal skills necessary to adapt to different audiences as demonstrated through training staff, interviews, and daily correspondence via in person, phone, and email
2015-2018 Ranked between 4 – 12 in company Service Managers/Service Professionals in total sales
Recipient of Chairman award for three consecutive years
Strong working knowledge of Microsoft programs such as Word, Excel, Outlook, PowerPoint, intranet, and social media
I welcome the idea of new challenges and experiences. Given the opportunity, I am confident with my dedication and knowledge, I can strongly contribute to the success of your company. I certainly look forward to hearing from you. Please feel free to contact me at your convenience. If supplemental information is needed, I will be happy to provide this. Regards,
Lewie Eden
Enclosures
( 8 6 5 ) 352 - 4835
adxi44@r.postjobfree.com
C O N T A C T
E D U C A T I O N
Category 7 Certification and License
State of TN Department of Agriculture
Nashville, TN
( 8 6 5 ) 352 - 4835
adxi44@r.postjobfree.com
Vonore, Tenesse
S K I L L S
WDO Certification and License
State of TN Department of Agriculture
Nashville, TN
GRCCertification and License
State of TN Department of Agriculture
Nashville, TN
DuPont High School
High School Diploma
Hermitage, TN
Leadership
Management
Problem Solving
Building Relationships
Communication
Sales
S U M M A R Y O F Q U A L I F I C A T I O N S
Lewie Eden
I've been managing sales teams to reach goals for 17+ years. I excel in high energy and start-up environments where smart and strategic processes keep branch employees and customers happy. I am passionate about helping businesses grow and helping my employees succeed and develop on the job. I have been recognized by my current organization not just as a top sales manager but also as a top salesperson with some of the highest numbers in the company. This is consistent with my background and previous work experience as a proven leader and sales professional.
W O R K E X P E R I E N C E
17+ years of management experience to include coaching, motivating and directing a team to achieve sales goals
Expertise in reaching a targeted goal as evidenced in the achievement of strongest volume growth in the history of the company Strong communication and negotiation skills; persuasive, persistent, and resolute
Strong business development skills to gain new customers and/or strengthen current customer relations as evidenced through increased corporate visibility in the window treatment industry by developing the corporate image, strengthening public relations and advertising efforts Technical skills with computer and phone systems to include Microsoft products; ability to learn new systems quickly
2022-Present US Auto Sales Charlotte, NC Store Manager Worked as floating manager from Jan 2022 - Jan 2023. Promoted to General Manager of Charlottee NC store Jan 2023. Manage a team of sales professionals. Responsible for Inventory, Payroll. Incharge of vechile fiancing and day to day operations. New store was rated top in the company at 70 percent closing ratio. Due to my emhpasis on social media we came in top in the company in digital leads. 2010-2022 Arrow Knoxville, TN Service Manager Service manager at the Knoxville Branch, responsible for leading and training high performing service teams currently with 19 direct reports. Experienced in termite, general pest control, foundation vents, moisture barrier. Currently certified and licensed in the State of TN in Category 7, WDO, and GRC.
2009-2010 Right Car Inc. Clarksville, TN Self employed Wholesaler of used cars to small dealerships in Middle Tennessee. Developed and implemented a short-term business initiative to overcome a temporary shortage in used wholesale cars on the market during this time driven by the nationwide “Cash for Clunkers” program. This strategy leveraged my contacts from years in the car sales industry as well as my knowledge of the local car dealerships trade and acquisitions process. This initiative was successful benefiting both my business and many small car dealerships across middle Tennessee during the used car shortage.
2001-2009 Alexander Automotive Family Murfreesboro, TN Sales Manager Promoted to General Manager with BBC Motors, a division of Alexander Automotive Family; responsible for revenue growth and profitability within the vehicle industry; grew to 286,000 investment total and 1.6 million receivables; more than tripled the number of accounts from 140 to 500 during employment
1994-2001 Windows Designs Inc. Brentwood, TN Regional Sales Manager Head of sales and installation for window treatments of a five-store chain; responsible for all advertising and promotions; conducted several training and promotional workshops throughout the window treatment industry; rated number one in the Central Southeast Region for Hunter Douglas INC.
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