Customer Service Banquet Server
Resume:
Suzanne L High
Experienced Customer Service And Sales Person
Kissimmee, FL 34747
*************@*****.***
I was a server for 30 years selling/upselling food and beverages. Now I am a Tax Preparer Selling products and Services.
Authorized to work in the US for any employer
Work Experience
Tax Preparer/Online Assist to DIY Clients
HR Block - Kissimmee, FL
November 2015 to Present
Responsibilities
Prepare taxes according to Federal and State Laws. Inbound chat/call for Do It Yourself clients assisting where to input documents, help with errors, and tax law through chat/phone/video/screen share. Order Entry/Customer Service
Harry and David Seasonal Employee Call Center - Kissimmee, FL November 2021 to January 2023
Take catalog/repeat orders over the phone. Put orders into database of orders, confirm orders, upsell, take payment methods and mask payments, then confirm all information, addresses/orders. Take customer complaints, fix orders, due substitutions, update client information and payment methods. Server
Cracker Barrel - Kissimmee, FL
March 2014 to February 2020
Responsibilities
Suggestively sell and serve food and beverages, ring order immediately into Micros, serve food and beverages, pre bus tables, bus and reset tables.
Server/Banquet Server
Maingate Lakeside Resort - Kissimmee, FL
May 2015 to March 2016
Responsibilities
Open restaurant for breakfast, set up server areas, help seat guest, take drink orders, serve beverages, pre bus and bus tables, clean dining room, restock. Run banquets/functions, set room up according to service style/function, communicate to kitchen meals served Or buffet item restock serve drinks, clean up room. Ran banquet rooms with little or no supervision, running the room was left up to me. Guest satisfaction rate was high.
Server
Orange Lake Country Club - Kissimmee, FL
April 2008 to February 2014
Orange Lake Country Club- Kissimmee, FL 34747
Open restaurant for breakfast, set up foh and server area for breakfast. Set up tables, sell food and beverages, serve, pre bus, full hands in, full hands out, clean up tables, reset tables, then prepare for lunch and serve lunch. Occasionally work a function. On Call Banquet Server
Golden Bear Country Club - Windermere, FL
September 2007 to May 2008
Responsibilities
Golden Bear Country Club- Windermere, FL 34786
Set room according to BEO, serve food and beverages, bus tables, stay on top of buffet and order food as needed, break down room.
Waitress
Logan's Roadhouse - Kissimmee, FL
February 2003 to April 2006
Logan's Roadhouse- Kissimmee FL
Sell food and beverages, meet specific timings, serve food and beverages, set up tables, clean tables, and train new servers.
Waitress
Cavalier Diner/Restaurant - Roselle, NJ
February 2000 to November 2002
Cavalier Diner/Restaurant- Roselle, NJ 07203
Sell food and beverages, make shakes, serve food and beverages, set up tables, clean tables, do sidework, and train new servers.
Banquet Captain/Server
Laffaire22 - Mountainside, NJ
February 1993 to November 1997
Laffaire22- Mountainside, NJ 07092
Set up banquet, serve and take care of bridal party and parents tables, run room, supervise all other staff in room. Cut and dispense cake. I worked as a Banquet Supervisor for 6 months. Education
Associates in Business Administration
American Intercontinental University Hoffman Estates January 2006
Associate in Business Administration
Linden High School
June 1985
Skills
• Training (6 years)
• Sales (10+ years)
• Tax Experience (6 years)
• Micros POS (2 years)
• Banquet Experience (10+ years)
• POS
• Bartending (2 years)
• Upselling (10+ years)
• Busser (5 years)
• Serving Experience
• Host/Hostess (1 year)
• Operating systems (4 years)
• Windows (10+ years)
• Live Chat (3 years)
• Catering
• Aloha POS (1 year)
• Telemarketing (2 years)
• Salesforce (3 years)
• Scripting (10+ years)
• Google Docs
• Restaurant experience (10+ years)
• Customer service (10+ years)
• Management (1 year)
• Customer support
• Order Entry
• Hotel experience
• Communication skills
Certifications and Licenses
ServSafe Certification
March 2018 to March 2021
tax analyst
November 2020 to September 2023
Assessments
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Proficient
August 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer service — Proficient
June 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer service fit — Proficient
June 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Sales skills — Proficient
July 2022
Influencing and negotiating with customers
Full results: Proficient
Data entry: Attention to detail — Proficient
July 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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