Post Job Free

Resume

Sign in

Customer Service Banquet Server

Location:
Kissimmee, FL
Posted:
June 05, 2023

Contact this candidate

Resume:

Suzanne L High

Experienced Customer Service And Sales Person

Kissimmee, FL 34747

adxi3x@r.postjobfree.com

+1-407-***-****

I was a server for 30 years selling/upselling food and beverages. Now I am a Tax Preparer Selling products and Services.

Authorized to work in the US for any employer

Work Experience

Tax Preparer/Online Assist to DIY Clients

HR Block - Kissimmee, FL

November 2015 to Present

Responsibilities

Prepare taxes according to Federal and State Laws. Inbound chat/call for Do It Yourself clients assisting where to input documents, help with errors, and tax law through chat/phone/video/screen share. Order Entry/Customer Service

Harry and David Seasonal Employee Call Center - Kissimmee, FL November 2021 to January 2023

Take catalog/repeat orders over the phone. Put orders into database of orders, confirm orders, upsell, take payment methods and mask payments, then confirm all information, addresses/orders. Take customer complaints, fix orders, due substitutions, update client information and payment methods. Server

Cracker Barrel - Kissimmee, FL

March 2014 to February 2020

Responsibilities

Suggestively sell and serve food and beverages, ring order immediately into Micros, serve food and beverages, pre bus tables, bus and reset tables.

Server/Banquet Server

Maingate Lakeside Resort - Kissimmee, FL

May 2015 to March 2016

Responsibilities

Open restaurant for breakfast, set up server areas, help seat guest, take drink orders, serve beverages, pre bus and bus tables, clean dining room, restock. Run banquets/functions, set room up according to service style/function, communicate to kitchen meals served Or buffet item restock serve drinks, clean up room. Ran banquet rooms with little or no supervision, running the room was left up to me. Guest satisfaction rate was high.

Server

Orange Lake Country Club - Kissimmee, FL

April 2008 to February 2014

Orange Lake Country Club- Kissimmee, FL 34747

Open restaurant for breakfast, set up foh and server area for breakfast. Set up tables, sell food and beverages, serve, pre bus, full hands in, full hands out, clean up tables, reset tables, then prepare for lunch and serve lunch. Occasionally work a function. On Call Banquet Server

Golden Bear Country Club - Windermere, FL

September 2007 to May 2008

Responsibilities

Golden Bear Country Club- Windermere, FL 34786

Set room according to BEO, serve food and beverages, bus tables, stay on top of buffet and order food as needed, break down room.

Waitress

Logan's Roadhouse - Kissimmee, FL

February 2003 to April 2006

Logan's Roadhouse- Kissimmee FL

Sell food and beverages, meet specific timings, serve food and beverages, set up tables, clean tables, and train new servers.

Waitress

Cavalier Diner/Restaurant - Roselle, NJ

February 2000 to November 2002

Cavalier Diner/Restaurant- Roselle, NJ 07203

Sell food and beverages, make shakes, serve food and beverages, set up tables, clean tables, do sidework, and train new servers.

Banquet Captain/Server

Laffaire22 - Mountainside, NJ

February 1993 to November 1997

Laffaire22- Mountainside, NJ 07092

Set up banquet, serve and take care of bridal party and parents tables, run room, supervise all other staff in room. Cut and dispense cake. I worked as a Banquet Supervisor for 6 months. Education

Associates in Business Administration

American Intercontinental University Hoffman Estates January 2006

Associate in Business Administration

Linden High School

June 1985

Skills

• Training (6 years)

• Sales (10+ years)

• Tax Experience (6 years)

• Micros POS (2 years)

• Banquet Experience (10+ years)

• POS

• Bartending (2 years)

• Upselling (10+ years)

• Busser (5 years)

• Serving Experience

• Host/Hostess (1 year)

• Operating systems (4 years)

• Windows (10+ years)

• Live Chat (3 years)

• Catering

• Aloha POS (1 year)

• Telemarketing (2 years)

• Salesforce (3 years)

• Scripting (10+ years)

• Google Docs

• Restaurant experience (10+ years)

• Customer service (10+ years)

• Management (1 year)

• Customer support

• Order Entry

• Hotel experience

• Communication skills

Certifications and Licenses

ServSafe Certification

March 2018 to March 2021

tax analyst

November 2020 to September 2023

Assessments

Customer focus & orientation — Proficient

June 2021

Responding to customer situations with sensitivity Full results: Proficient

Call center customer service — Proficient

August 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Customer service — Proficient

June 2021

Identifying and resolving common customer issues

Full results: Proficient

Customer service fit — Proficient

June 2021

Measures the traits that are important for success for customer service roles Full results: Proficient

Sales skills — Proficient

July 2022

Influencing and negotiating with customers

Full results: Proficient

Data entry: Attention to detail — Proficient

July 2022

Maintaining data integrity by detecting errors

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



Contact this candidate