PRISCILLA W. JAMES 404-***-****

Objective

To secure a position that will utilize my acquired experience, in a challenging career opportunity with potential for growth and/or movement within the organization.

Experience

2020 – Present Omni interactions (FIS Bank)

Customer Service Representative

-Provide customer service via phone regarding prepaid card solutions; Handle

-customer inquiries and resolve basic support issues such as balance and

-transaction inquiries, card activations and delivery inquiries

-Receive inbound customer service/financial customer service calls

- Update customer information and ensure accurate entry of contact information

- Troubleshoot customer problems, identify and solve root cause of problems

- Track and document inbound support needs

-Provide consistent, high quality professional interactions while meeting

-program quality guidelines

2020- 2020 PNC Bank

Bank Consultant

-Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk

-Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. To learn more about this and other opportunities on our team. Watch this video. Competencies. Accuracy and Attention to Detail

-Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy. Customer Implements the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point. Decision Making and Critical Thinking

-Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions. Effective Communications

-Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Fraud Detection and Prevention

-Knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing and preventing fraudulent situations. Knowledge of a Specific Customer Support Function

-Knowledge of and ability to assist customers with a specific type of support. Managing Multiple Priorities

-Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Problem Solving

-Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations. Products and Services

-Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations. Tech Savvy

Advise, educate and engage clients on a variety of technological tools and resources allowing them to explore solutions to achieve their goals and financial well being

2009-2020 Self Employment Home Agent

Customer Service Agent/Carnival Cruise Lines

Assist guest with cruise registration

Assists guest with the proper documentations for travel

Handled all calls dealing with carnival.com callers

Assist guest with reserving excursions

Stay current on product, promotions, and procedures

Coach/Train/Educate customers on how to use Membership and the Website

Handled incoming service and sales calls in an efficient manner

Maintaining excellent schedule adherence practices, as well as consistently meeting or exceeding performance standards defined

Demonstrate a pleasant and professional telephone manner

Stay current on products, promotions and procedures

2005-2008 Locust Grove Elementary Locust Grove, GA

Clerk

Takes and delivers messages to students and staff

Assists with students who are late arriving and early dismissals

Assists with routine office tasks

Assists with the supervision of students

Assist teacher with sub finder

Performs other such duties as may be required by the principal.

1997–2005 Delta Air Lines Atlanta, Ga

Administrative Assistant

Handled confidential personal and business information

Acted as information source on policies, procedures, & processes

Gathered, compiled, and reported information relevant to leader’s area of responsibility

Responsible for the maintenance of documents, records and other data forms

Arranged meeting and appointment schedule

Monitored and purchased office supplies

Created flight reservations and booked hotels for travel

Completed, submitted, and reconciled vouchers and expense reports

Interviewed callers and made proper referrals

Answered correspondence

Used MS Word suite of applications to create, revise, communicate documents and files as required for completion of job duties

1992–1995 Wake County Dept of Health Raleigh, NC

Administrative Assistant

Provided administrative support to executive director and staff

Arranged meetings and appointment schedule

Schedule appointments for clients

Used MS word suite of applications to create, revise, and communicate documents and files as required for completion of job duties.

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