Administrative Manager Customer Service
Resume:
Belinda A. Humphrey
Opelika, Alabama 36801
*******@*****.***
Profile:
Process-oriented manager with rich history of strengthening compliance; improving processes; and elevating output, quality, customer satisfaction and employee morale to an all-time best; friendly, dedicated, and motivated individual who has an ambition to succeed in any given environment while providing strong, effective customer service. Have experience in information systems healthcare management environment coaching and mentoring staff with mixed abilities. Closely monitors business so that the financial and service level agreements with clients are met; interacts with stakeholders, clients, and other 3rd party vendors. Also, establishes and implements departmental policies, goals, objectives, and procedures.
Education:
Andersonville Theological Seminary Andersonville, Georgia (2022)
Pursuing Bachelor Degree Bible Studies
Jehovah-Jireh Bible Institute Alexander City, Alabama; Associate Degree (2007–2007)
GPA: 3.5 Associates Degree Bible Studies
Faulkner University Montgomery, Alabama; Hours Toward Bachelor Degree Business Administration (1998-1999) GPA 3.0 Business Administration;
Southern Union State Community College Opelika, Alabama; Associates Degree (1996-1997)
GPA 3.0 Associates Degree Computer Information Science
Work Experience:
East Alabama Health, Management Information Systems Administrative Manager (December 1983-Present)
Serves as EAH’s Management Information Systems Department Administrative Director while directly performing administrative functions for a staff of 21. Highly confidential position which includes the following duties: work through complex IT processes while assisting customers with their desktop and operational needs in order to develop and sustain productive customer relationships; assist in managing one of the organization's largest capital and expense budgets; plan and organize courses of action for self and others to ensure that work is completed efficiently; high usage of Microsoft Office 365; other software packages, and related office hardware.
United States Army, Station Technical Controller (32D) (March 1981-April 1983)
Performed administrative/clerical duties for post commander
Honorable Discharge
Auburn University, Secretary (February 1980 - March 1981)
Performed administrative/clerical duties for Auburn Educational Television
Managed office day-to-day operations to ensure the day-to-day operations of the business ran smoothly
Ensured project milestones were met
Ensured organization and other safety regulations were adhered
Worked within an established team
Manage projects successfully until the completion
Assisted with capital and expense budgets and reported on performance against budget
References Available on Request
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