Customer Assistance Sales Representative

FRED R. SAUNDERS III

Pataskala, Ohio *****

614-***-**** ************@*****.***

PROFESSIONAL EXPERIENCE

REKEY TEAM MEMBER Invacare (via. Ashton Carter) Elyria, OH (Remote) 10/2021 - Present

Process orders sent to the rekey inbox via Oracle 11i.

Update order information in SAP once the rekeyed is complete in Oracle.

Run multiple reports in Oracle to assist in facilitating orders to rekey inbox.

Delegate orders out to the rekey team members, usually 3 to 8 employee and monitor workflow.

Update and maintain spreadsheets of the workload given to other team members, tracking from start to finish.

Assisting other team members with updates of processing procedures.

OFFICE PROFESSIONAL State of Ohio Dept. of Taxation Columbus, OH 2/20-3/20 & 2/21-7/21

Review tax forms for corrections to be resubmitted.

File and pull data for the day after the info is scanned into the system.

Maintain files for the floor manager to maintain workflow for the scanning machines.

Log paperwork in the vault for storage.

Check in reviewed checks and vouchers for correct payment and correct tax forms.

Deliver urgent tax forms to the correct vendor for corrections and payments.

SALES SUPPORT SR. ANALYST Quest Software Dublin, OH 1/2014-8/2019

Responsible for daily reporting of global revenue & productivity for sales teams.

Provided open revenue report of available sales opportunities in the pipeline data globally.

Assisted in building and implementation of quarterly quotas for the global sales teams.

Provided hard fail information to the sales team in need of immediate customer assistance.

Monitored employee’s attendance and requests for time off.

Tracking of employees’ call logs and crediting the sales representative accordingly.

Monthly reporting of product breakdowns and quotes.

Tracked manual credits of the sales team’s commissions for bonus payouts.

Updated and maintained the tracking of the territory master sheet with new hire & position changes.

Vetting of sales reps who qualified for annual incentives due to performance.

RESEARCH SUPERVISOR Quest /Dell Software Dublin, OH 1/2008-6/2014

Responsible for the hiring and training of research analysts.

Oversaw the coaching and development of team members.

Completed staff performance evaluations.

Implemented an employee engagement program to improve morale.

Reviewed standard operating procedures and executed policy changes.

Provided asset and spend information for commercial, national, and global accounts.

Fulfilled purchase orders and produced reporting for the support renewal sales representatives for processing.

Provided affirmation of license keys order numbers and maintenance end dates.

RESEARCH ANALYST/SUPPORT RENEWAL Quest Software Dublin, OH 5/2006-1/2008

Performed research on client owned products to ensure quality and accuracy.

Responsible for creating asset and spending spreadsheets.

Tracked product ownership and maintenance data.

Partnered with Sales Representatives to set up Pre-Paid Maintenance products.

EDUCATION

Attended

COLUMBUS STATE

Columbus, OH

Business Administration - Majoring in Mathematics, Science, and Economics

MUSKINGUM COLLEGE

New Concord, OH

Business Administration - Major in Mathematics, Composition

Completion of two years

COMPUTER LITERACY

SOFTWARE: Proficient in the use of various software applications including Microsoft Office (Word, Excel, PowerPoint, Outlook) Siebel, Oracle (11i, R12), OBIEE, HTML, Access 2010, Toad PL/SQL, Northstar, Salesforce and Power BI. SAP

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