TIMI AKINTOYE

202-***-****

adxi1b@r.postjobfree.com

Laurel, MD 20707

SUMMARY

Active Secret and Public Trust cleared Information Technology professional, with expertise in monitoring and managing computer systems and applications. Successful administration of core business frameworks and infrastructure support services, with proven ability to install, maintain, and repair computer hardware, software, and networking systems. Strengths include highly developed interpersonal and organizational skills, analysis, compliance, project management, system assessment, training, and standard operating procedure establishment and management.

TECHNICAL PROFICIENCIES

OPERATING SYSTEMS: Windows XP/ Vista, Window Server 2012-2019, Window 10

SOFTWARE & APPLICATIONS: MS Suite, VMware 6.5, SQL Server 2008- 2016, Office 365, Symantec End Point protection, McAfee, Remedy, Active Directory, Version Manager, CITRIX, IIS,VMWARE, AWS, Visual Studio, VDI, VPN,MAINFRAME

HARDWARE: IBM PC’s/Servers, Dell PC’s/Servers, Unisys Servers, Laptops, (HP, Dell, Gateway, Micron, Toshiba, Compaq) Apple Macintosh, Projectors, Barcode readers, POS systems, Finger printing software

VIRTUAL ENVIRONEMNTS: Microsoft Virtual Server and PC, VMware ESX Server, and Workstation, Cloud Services, Amazon Web services, Microsoft CRM Dynamics, Azure AD

NETWORKING PROTOCOLS: TCP/IP, UDP, LDAP, SNMP, RADIUS, SSL, DNS, DHCP, ARP

DEVICES: printers, Hubs, Switches, Routers, Access points, Repeaters, Gateways from various vendors (3com, Cabletron, Bay Networks, Cisco, Wireless networks, VIOP, IPhone, Laptops, PC, Badge Reader

STORAGE: DAT/DLT and AIT Tape backups and Tape Library, CD-ROM towers, RSA Token.

PROFESSIONAL EXPERIENCE

TIBERSOFT, Boston, MA 8/2021-CURRENT

System Analyst (Remote)

Extract, transfer, and resolve company file failures in support of food and beverage services groups. Monitor and verify file structure to ensure accuracy, and perform file structure conversion as needed. Liaise with Client Success Managers to coordinate system upgrades and patches. Maintain user databases, new user permissions, and authentication. Preempt system degradation or shutdown through data monitoring.

Collaborate with Engineering team to define, frame, and resolve reported issues

Monitor production system processing, and recommend and implement new process and technology improvements

Provided technical assistance to customers on computer systems that increased user utilization by 20%

DEPARTMENT OF DEFENSE (GuROO, LLC), Fort Meade, MD 11/2020-12/2021

System Analyst

Maintained permissions, accounts, and templates for government officials using IBM DOORS / DOORS Next. Ensured user account two-factor verification in Defense Information Systems Agency database, and generated monthly user reports based on existing projects and Department of Defense official expectations. Performed trouble ticket management and knowledge management portal services, analyzing tickets to identify issues, resolutions, and trends. Created project areas and maintained project area configuration to control read, write, and execution privileges in Risk Management System. Analyzed configurations and recommended enhancements to ensure adherence to requirements management practices and policies. Established and maintained standard operating procedures to ensure improved client experience.

Served as Change Management Liaison

Created tutorials, knowledge-based articles, and job aids for IBM DOORS / DOORS Next

Provided training for IBM DOORS with a focus on utilization and the associated benefits.

Providing customer support for enterprise environment

Troubleshooting applications and server issues

Executing day to day operation maintenance

Creating Documentation and Implementation

Configuring Active Directory Group Policies.

Creating DL’S in Active directory

Managing GPO’s

Managing and maintaining Windows Servers and Windows server 2016- 2019

Setting up and Configuring Active Directory

Managing Active Directory users and permissions

DEPARTMENT OF JUSTICE (TSYMMETRY), Washington, DC 9/2015-2/2020

IT Support Analyst

Installed, maintained, and repaired company and multi-vendor computer hardware, software, and networking systems. Diagnosed and resolved product performance issues, and provided preventative maintenance recommendations to ensure customer satisfaction. Generated criminal and civil statistical reports for incarceration and trafficking, as well as monthly reports for criminal and civil cases; and monthly and annual reports for financial audits. Resolved tickets in queue, monitoring data log accuracy by case number, and ticket age and resolution metrics. Conducted Security Control Assessments to verify implementation and operation of security controls in accordance with NIST 800-53. Provided Help Desk support to resolve issues with computer programs, hardware, and peripherals.

Collaborated with the Operations, Maintenance, and Technical Architecture teams on system patches to design and develop resolutions for identified issues

Supported Information Technology team testing of production fixes through the creation of test cases for new functionalities to ensure compliant final product results

Laureate Education INC., Baltimore, MD 05/2010-05/2016

IT Administrator

Managed 16 multinational Learning Management domains for universities spanning the United States and Europe. Served as the direct point of contact for the transition from eCollege to Blackboard, and integrated Student Information System with Blackboard, Camps Cruiser, and Salesforce. Created course environments for content creators, ensuring user friendly interface and functionality for students, teachers, and lecturers. Organized change management protocol centered on system issue avoidance. Administered system outages to perform software patches and upgrades. Managed instance security, user/group access, access control lists, workflow administration, report setup, data imports, custom scripting, and third-party software integrations. Generated weekly reports to identify enrollment status and document open, closed, and pending tickets for universities. Liaised between institution representatives and Turnitin representatives to resolve discussion board issues.

Provided pilot program for Student Readiness Orientation at University of Miami to glean the best learning method for students (online or in-person)

Served as ServiceNow subject matter expert amongst development teams, and administrator for Windows 2003, 2008, and 2012 servers and SQL Server databases

Demonstrated the use of text editor for university stakeholders

Created new accounts for returning faculty to ensure accurate permissions and privileges

EDUCATION

Master of Arts Human Resources Development

Bowie State University, Bowie, MD

Bachelor of Science Computer Information Systems

University of Maryland Baltimore County, Baltimore, MD

COMPUTER SKILLS

Explorer

ExplorerPro

GoAnywhere

DOD Defense Information Systems Agency

SharePoint

Learning Management System

Centos

Active Directory

AWS Solution Architect

Graphical User Interfaces

Blackboard

ZenDesk

Oracle Business Intelligence

Pega Platform

Remedy

A123

ServiceNow

Camps Cruiser

Salesforce

Lightweight Directory Access Protocol

Windows 2003, 2008, 2012 Server

SQL Server

Windows 7, XP, 10

Vista

Linux

eCollege

Microsoft Office Suite

CERTIFICATIONS

CompTIA Security +

A+ / Network+

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