Escrow Assistant Administrative

NORMA

SILVA

***********@*****.*** 940-***-****

Haslet, TX 76052

PROFESSIONAL SUMMARY

Seeking a challenging, long-term role where my aforementioned qualities and experience can contribute to the success of the company while I continue to further development my skills and knowledge. I am a Title Insurance professional with more than 20 years' experience in both Escrow and Title as well as 10 years' experience as an Executive Assistant. Able to work well both independently as well as in a team environment. Self-motivated and possessing the problem-solving skills required to meet demanding deadlines while maintaining excellent customer service.

SKILLS

Proficient in RamQuest, SoftPro, MS Word, Excel, Outlook, FASTWeb and Encompass 360 and Vinca.

Records Management Systems

Administrative Support

Data Entry Documentation and Data Collection

Mail Management

Records Preparation

Multi-Line Phone Systems

Customer Relations

Business Planning

Office Management

WORK HISTORY

Junior Escrow Officer Old Republic National Title Insurance Company - Plano, TX 01/2021 - 04/2023

Monitored pipelines to track and log status of loans.

Compiled closing packages for drafting and presentation accuracy.

Established plans and payoffs for customers' loans, prioritizing control of overall costs.

Worked flexible hours; night, weekend, and holiday shifts.

Checked signatures and legal descriptions for accuracy and integrity.

Followed-up on status of releases, policies and return of recorded documents.

Escrow Assistant DHI Title Agency A D.R .Horton Agency 11/2019 - 11/2021

Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.

Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.

Returned executed loan packages to lender for review and approval in accordance with lender instructions.

Scheduled closing appointments for sellers and buyers.

Studied and clarified buyer, seller and lender instructions to determine escrow requirements.

Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.

Obtained documents such as proof of insurance and HOA statements.

Prepared estimated closing statements for buyers and sellers.

Policy Specialist Texas Secure Title 05/2018 - 10/2019

Established processes for title policy production of five escrow offices that was previously outsourced to a third- party vendor prior to my joining the team.

Managed a daily pipeline focused on efficiency, quality and the accuracy of the final title policy prior to delivery to the buyer and lender.

Conducted a post-close audit on each file to ensure the proper endorsements and charges were applied and the proper forms were executed, collected and filed of record.

Communicated with underwriters, management and loan officers to guarantee all documents were compliant and aligned with state and federal guidelines.

Reduce the turn time for final policy production and delivery from over 60 days to within 30 days of recording.

Escrow Processor Affinity Title Company 07/2017 - 03/2018

Conducted closing processes with customers, realtors, lenders and attorneys.

Collaborated with title department to resolve title issues such as legal descriptions, easements, lot splits, vesting and bankruptcies.

Handled any conditions sent from underwriting departments

Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants

Worked with customers in person and via telephone to answer questions, process transactions and resolve issues

Escrow Assistant-Processor Allegiance Title Company 06/2016 - 07/2017

Opened orders, receipted earnest money and delivered the receipted contract to all the parties to the transaction.

Reviewed each contract and title commitment verifying ownership, liens and addressed any curative issues.

Ordered Affidavits of Heirship, Powers of Attorney, and Deeds as needed.

Ordered payoffs, homeowners association certificates, home warranties, and surveys according to the terms of the contract.

Verified tax certificates and accuracy of the information they contained.

Coordinated closing time and location with all parties to the transaction including a third party notary if necessary.

Prepared all necessary documents for the closing of files.

Disbursed files.

Executive Assistant Southside Bank 09/2014 - 03/2016

Administrative assistant to the Executive Vice President of Mortgage Banking.

Prided myself on providing superior customer service to all clients.

Daily duties included but were not limited to: Office support to 3 supervisors, routinely ordering supplies for 2 offices, operating multi-line phone, greeting and directing visitors to appropriate loan officers or executives.

Verified, prepared and submitted expense reports for all supervisors.

Ordered and reviewed appraisals on every file.

Supported Construction Loan Coordinator by assisting with wire transfers.

Conducted through review of adverse loans that did not close to ensure proper steps were taken to be in compliance with state regulations.

Screened calls and emails and initiated actions to respond or direct messages for managers.

Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.

Responded to emails and other correspondence to facilitate communication and enhance business processes.

Processed travel expenses and reimbursements for executive team and senior management group.

Escrow Team Leader and Financial Resolution Specialist Title Source 03/2011 - 05/2013

Lead a team of 8 team members and contributed to the restructuring of escrow, audit and disbursement teams.

Developed a workflow process from closing to final policy.

Balanced files with incoming wires for affiliate and non-affiliate loans which included refinance, home equity, reverse mortgages as well as VA and FHA loans.

Implemented a Resolution Analyst function for outstanding disbursements and improved the process for stale dated and uncleared checks.

Facilitated and implemented settlement agreements by proposing resolutions and supporting effective decision-making for involved parties.

Used coordination and planning skills to achieve results according to schedule.

EDUCATION

Heald College School of Business - Stockton, CA 01/1999

Associate of Science: Business Administration

ADDITIONAL INFORMATION

Texas Notary Public

Licensed Escrow Officer

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