Administrator-Hospice, Operations Management, Senior Leadership Exec.
Resume:
Molly McGuire
**** ****** ****., ******, ****, **419 614-***-**** ***********@***.***
Senior Level Executive with over 20 years’ experience in healthcare. My longevity in this field comes from my strong skills in teambuilding and passion for growing a business from the inside out. People who enjoy working together enjoy building things that matter, and growth always follows.
EXPERIENCE
Cherish Hospice Springfield, OH
Administrator 2022-Present
General Operations
Responsible for the development of excellence in the hospice clinical program by recruitment, retention, training, and staff development:
In the role of Administrator of a new agency, new hire orientation developed to focus on customer service, revision of policy and procedure manual in conjunction with new Employee Handbook, developed QAPI program based directly from outcomes, and began the process of patient satisfaction surveys
Assurance of patient and family services are provided at the highest quality level, consistent with professional and legal state, federal, and accrediting standards:
Responsible for compliance with HIPPA, Medicare regulations. Maintaining current knowledge of regulatory standards and ensuring each department is engaged in the shared responsibility of disseminating the information throughout the company in a spirit of continuous pursuit of excellence is a key standard of every management meeting.
Accountability to mission and core values:
As Administrator, responsible for leadership by service, allowing talented employees to be innovative and empowered about the opportunity to create an end-of-life culture for the patients and families we serve in our community that is dignified, respectful, and comfortable…superior to that found anywhere else in the service area to support continued growth and patient satisfaction.
Typical responsibilities include:
Lead operations to assure availability and provision of care as services
Implement Governing Body Directives and Organizational Policies and Procedures
Recruit, employ and retain qualified personnel to maintain adequate and appropriate staffing levels to ensure interdisciplinary care is provided
Develop and promote staff education and continuing education with Clinical Director
Complete Performance Evaluations on Management Team in accordance with organizational policies
Develop and promote programs for staff support, in-services, and on-going education
Oversight of all Performance Improvement initiatives, including QAPI, Safety Committee, HIPPA regulations, Professional Advisory Committee, and all accreditations
Management of operations in accordance with fiscal parameters to ensure financial stability, monthly billing
Analyze direct patient care costs and manage accountability with team leaders to control margins
Responsible for Section 504 and 1557 Nondiscrimination and Grievance processes
Oversees the administration of the On-Call process
Directs staff in performance of duties related to the Admission, Discharge, Transfer, Revocation and provision of service to patients
Ensure that ethical standards of business practice and clinical practice are maintained on daily basis
Ensure that staffing is always available for all levels of care necessary
Home Instead Vandalia, OH
Operations Director 2020-2021
General Operations
Responsible for the development of excellence in the non-medical home care program by recruitment, retention, training, and staff development:
In the role of GM/OD, developed new hire orientation focused on customer service, revision of policy and procedure manual in conjunction with new rules and processes, developed QAPI program based directly from satisfaction surveys, incident trends and other quality driven factors. Each coordinator reports directly to the OD and works cooperatively in the combined effort to achieve the standard of excellence expected both in the workplace and the community we serve.
Assurance that patient and family services are provided at the highest quality level, consistent with professional and legal state, federal, and agency standards:
As GM/OD, responsible for compliance with HIPPA, maintaining current knowledge of regulatory standards and ensuring each department is engaged in the shared responsibility of disseminating the information throughout the company in a spirit of continuous pursuit of excellence as a key standard of every management meeting.
Typical responsibilities include:
Lead operations to assure availability and provision of care and services
Recruit, employ and retain qualified personnel to maintain adequate and appropriate staffing levels to ensure care and services are available
Develop and promote staff education and continuing education
Complete Performance Evaluations in accordance with organizational policies
Develop and promote programs for staff support, in-services, and on-going education
Responsible for Nondiscrimination and Grievance processes
Oversees the administration of the On-Call process
Ensure that ethical standards of business practice and service delivery are maintained on daily basis
Ensure that staffing is always available for all shifts
*This position was originally meant to be a temporary position that would serve
a specific purpose for a finite number of months. *
Hospice of the Miami Valley Xenia, OH
Vice President, Operations 2013-2019
General Operations
Responsible for the development of excellence in the hospice clinical program by recruitment, retention, training, and staff development:
In the role of VPO, developed new hire orientation focused on customer service, revision of policy and procedure manual in conjunction with new hospice rules, developed QAPI program based directly from outcomes from satisfaction surveys, PEPPER reports, incident trends and other quality driven factors. Each branch manager reports directly to the VPO, and works cooperatively in the combined effort to achieve the standard of excellence expected both in the workplace and the community we serve
Assurance of patient and family services are provided at the highest quality level, consistent with professional and legal state, federal, and accrediting standards:
As VPO, responsible for compliance with HIPPA, Medicare regulations, CHAP Survey (successfully completed 3), and State of Ohio Department of Health Survey. Maintaining current knowledge of regulatory standards and ensuring each department is engaged in the shared responsibility of disseminating the information throughout the company in a spirit of continuous pursuit of excellence is a key standard of every management meeting.
Champion Hospice mission and core values:
As VPO, responsible for leadership by service, allowing talented employees to be innovative and empowered about the opportunity to create an end-of-life culture for the patients and families we serve in our community that is dignified, respectful, and comfortable…superior to that found anywhere else in the service area to support continued growth and patient satisfaction.
Typical responsibilities include:
Lead operations to assure availability and provision of care as services
Implement Governing Body Directives and Organizational Policies and Procedures
Recruit, employ and retain qualified personnel to maintain adequate and appropriate staffing levels to ensure interdisciplinary care is provided
Develop and promote staff education and continuing education with Clinical Director
Complete Performance Evaluations on Management Team in accordance with organizational policies
Develop and promote programs for staff support, in-services, and on-going education
Oversight of all Performance Improvement initiatives, including QAPI, Safety Committee, HIPPA regulations, Professional Advisory Committee, and all accreditations
Management of operations in accordance with fiscal parameters to ensure financial stability, monthly billing, including oversight of all continuous care documentation prior to end-of-month submissions
Analyze direct patient care costs and manage accountability with team leaders to control margins
Responsible for Section 504 and 1557 Nondiscrimination and Grievance processes
Oversees the administration of the On-Call process
Directs staff in performance of duties related to the Admission, Discharge, Transfer, Revocation and provision of service to patients
Ensure that ethical standards of business practice and clinical practice are maintained on daily basis
Ensure that staffing is always available for all levels of care necessary
Haven Behavioral Senior Care Dayton, OH
Director of Business Development 2012-2013
Business Development
Responsible for direct new hospital business development and growth, from pre-opening, to Medicare/Joint Commission Certification and throughout entire first year’s census strategic planning
Responsible for directing the development and continuous refinement of the hospital’s business development plan, overseeing the development and implementation of the hospital’s business strategies
Designed, developed and directed the business development goals, philosophy, policies, procedures, and systems for the Business Development Department.
Coordinated with CEO, COO, VP-Business Development and senior management staff, in overseeing, developing and implementing hospital’s yearly business plan.
Exceeded Census goals by 110% while maintaining budgeted operating expenses
Developed and implemented monthly, seasonal and annual strategies, and continually evaluated results correspondingly, allowing for changes in strategies as necessary, continually evaluated the effectiveness of the business development performance against market change and constraints, and revised accordingly.
Responsible for recruitment of 2 local psychiatrists medical directors, who eventually helped direct census to capacity with a waiting list in under two years of operation.
Marketing
Conducted pre-opening market survey analysis, developed staffing plan and training modules, and began initial database infrastructure
Maintained a schedule of primary, secondary, and tertiary accounts by within a 25, 50, and 100-mile radius for each community liaison as well as BDD, CEO, Medical Director and DON.
Maintained a marketing database, business records and statistics, including the preparation of business development reports and materials based on contacts made daily, weekly and monthly by each liaison
Prepared annual reports and budgeting reports for the Hospital.
Develop and implement community workshops and seminars, held at the facility or in the community.
Directed and coordinate all media relations functions.
Recruited and trained a marketing staff of Community Liaisons and Nurse Assessors
Business Development Staff Administration:
Evaluated and prioritized referral sources on an ongoing basis, assigned those to marketing staff based on skill set and relationship strengths
Coached Community Liaisons on effective business development styles and techniques via company Customer Oriented Selling Standards, and strong emphasis on geriatric psychiatric criteria for hospital admissions
Defined both internal and external customers to focus on strong sense of “customer service” culture
Continually defined goals, objectives and programs for Business Development team on weekly basis with fluid marketing meetings
Coordinated weekly Business Development team meetings with Community Liaisons and Senior Members of the staff to discuss outcomes from prior week’s contacts in order to better respond to the needs of our customers, and to involve senior management in the culture of Business Development
Maintained the marketing budget and recommend cost saving measures to the operation’s department.
Maintained communication with CEO to ensure that she was fully informed of all personnel matters and other requirements for the smooth and efficient functioning of the Business Development Department.
Comprehensive Geriatric Care Dayton, OH
Practice Manager 2007-2012
Management
Responsible for daily operations of Geriatric Physician office employing 2 physicians and 4 mid-level practitioners, including scheduling, office management, and support staff
Responsible for all Human Resource responsibilities, including recruitment and hiring, credentialing with State Medical and Nursing Boards, Payroll Accounting and Processing, 401K Administration and Employee Insurance Administration
Responsible for Medical Records management and compliance, including timely updates to patient records for progress notes to the various facilities served and for purposes of billing and coding
Responsible for Marketing and contract negotiation for Medical Directorships and acquisition of new facilities for purposes of growing the practice
Since its inception in 2007, Comprehensive Geriatric Care has grown from a practice with one physician and one mid-level with 95 patients to a multimillion-dollar practice doing over 50,000 patient visits per year
Hospice of the Miami Valley Xenia, OH
Community Educator 2009-2012
Marketing and Business Development
Responsible for increase in total census for branch in Xenia, Ohio. HOMV secured my position through active negotiation directly from the President and CEO and Owner based upon my solid record of success in building census at Heartland Hospice
Responsible for start-up census increase from 4 patients to 80 in less than one year.
Expanded accounts from 2 to 40 in less than one year. These accounts include participants from 4 hospital networks (through contract negotiation), multiple physicians, and long-term care agencies
Built Veteran’s Volunteer program during this time; developed the training program and executed all necessary background checks
Built Dementia Support Group Training Program for Caregivers in local communities which runs on 6-month cycles for use at Assisted Living facilities and community centers as an outreach and cross-marketing tool. This program is still active in three counties
Responsible for recruitment of new Medical Director who specialized in Geriatric Medicine which fostered growth and quality
EDUCATION
Mount Vernon University, 1991
B.A. Psychology with Distinction
Ball State University, 1991
Graduate Coursework in Research Design and Advanced Statistics
Indiana University, 1990-1997
Pre-Medicine Core Requirements
Graduate Coursework in Therapeutic Recreation
Kettering College of Medical Arts, 2001-2004
Graduate Physician Assistant Studies
PROFESSIONAL EDUCATION AND CERTIFICATES
Domestic Relations Mediator – Community Mediation Services of Central Ohio
*Endorsed by the Ohio Bar Association
REFERENCES
Lauree Lawler, CNP
Kettering Physicians Network
Annette Baran Foster
Haven Behavioral Hospital
Director of Business Development
Tom Cornillie
VP Human Resources
Lindner Center of Hope
Other References Available upon Request
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