CD

Connie Davis

Professional Summary

COVER LETTER I am writing this cover letter to express my interest in the Customer Service positions, whether this position is an online remote opportunity or an in-person opportunity the result is the same exceptional customer service I always strive to provide! With 26 years of customer satisfaction experience I believe I have the skills and expertise necessary to excel in this role. Throughout my career, whether in a Remote position, Office data entry, Nursing or Bartending I have consistently demonstrated my ability to attract new customers and turn them into regulars. My exceptional customer service skills allow me to not only ensure that all customers are satisfied and happy with my services, but it also gives me satisfaction knowing I've done my best at turning that customer into a possible customer for life! Sometimes I have to deal with a difficult client or customer again I always excel while dealing with difficult customers as I always listen closely to what their complaint is, and always treat them with genuine compassion and concern. As a proven leader in customer service positions, I have experience in, sales, all aspects of office work, MS Office, Word, Excel, Access, and Power Point. Data Entry, and 10 key, Real Estate law, and sales, Hospital ICU Unit Clerk, Hospital Emergency Room Unit Coordinator, Telemetry Monitor Technician, Hospital ICU patient care to Long Term Care, to Home Health Hospice, Adult daycare to child daycare, and more recently Bartending (Alcohol Awareness Certification), cocktail server, Food Prep and ("ServeSafe" Certification) Food Server, Casino Cashier, and a Slot Attendant. I have experience in Supervising other employees, and training in a Data Entry-Data Processing department for the Offices of Mervyn's Department stores of California, and Nevada. I am always exhibiting how to provide exceptional customer service in every situation that keeps customers coming back. I approach each customer interaction with a smile, and a deep respect for their needs and concerns, and I am committed to treating everyone with kindness and understanding. My passion for people and dedication to exceptional customer service make me an ideal candidate for this position. With my background I am experienced in coordinating medical records, restocking supplies and answering multi-line phone systems for fast-paced medical units. Transcribes and faxes orders, scans records and organizes diverse forms. Computer-savvy and well-organized with strengths in data entry/ Customer Service and file management. Organized office professional with top-notch administrative skills and solid background in all forms of Data Entry/Customer Service type industry. History surpassing business targets, satisfying customer demands and contributing to team success. adxhzu@r.postjobfree.com

1-775-***-****

Dayton, NV 89403

Skills

Customer Service, typing, data entry,

word processing, filing, answering

multiple phone lines,

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● Microsoft office

● ICU & ER Experience

● Hospice Care

● Critical Care Experience

● Nursing

● Medication Administration

● 10 Key Data Entry

● Vital Signs

● Home Care

● Medical receptionist

● Customer service

● Hospital Experience

● Medical Office Experience

● Caregiving

● Clerical Experience

● English

● Cash handling

● Communication skills

● Computer literacy

● Computer skills

● Bartending

● Restaurant experience

● Food service

● Serving

● Guest services

● Recruiting

● Microsoft Excel

● Sanitation

● Data entry

● Microsoft Powerpoint

Independently handles clerical needs and correspondence to support smooth business operations. Thank you for your time and consideration! At this time I am only considering Remote or Work From Home positions as I am disabled with mobility issues. My goals are To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. As I am Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals!

~Connie Davis

Work History

Carson Tahoe Regional Healthcare Hospital - Unit Clerk/Monitor Tech/ICU

Red Dragon Casino - Bartender/Server

03/2022 - 03/2023

● Prepared admissions charts and scanned records.

Answered unit calls and took messages for healthcare staff to maximize team productivity.

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Answered multi-line telephone system, provided information and directed calls.

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Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.

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● Arranged discharges and patient transportations. Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.

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Delivered clerical support by handling range of routine and special requirements.

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Always greeted customers with a great attitude and a smile! Secured proper identification to verify age

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● Also, checking ID's to make sure people were not '86'd from the Casino Constantly observing people for thefts, arguments, or public drunkenness

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Took drink and or food orders, quickly prepared orders & quickly served them

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Cashier, did store item sales, stocked shelves and cooler, ordered merchandise and supplies as needed

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Casino/Slot Attendant, made change for customers, did minor repairs to slot machines and resupplied paper as needed

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Always made sure Casino was clean, swept floors, vacuumed, mopped kitchen and bathrooms, made sure paper towels and toilet paper were filled

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Counted all Casino money before and after my shift to make sure it

'balanced'

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Hand paid large jackpots, and prepared all necessary paperwork for IRS taxes.

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● Food safety

● Sales

● Cashiering

● Food industry

● CNA-HHA-CMA (10+ years)

● Medical Terminology

● HIPAA

● Medical Records

● Transcription

● Triage

● Supervising Experience

● Languages

● French, Italian - Beginner

● Certifications and Licenses

Certified Nursing Assistant (CNA),

CMA, HHA, Monitor tech, Unit Clerk,

LPN

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● 1996 to Present

● CPR/AED

● Food Handler Certification

● Bartender License

● Gaming License

● Alcohol Awareness

● Present

● Assessments

Customer focus & orientation —

Familiar

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● January 2022

Responding to customer situations with

sensitivity

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● Full results: Familiar

● Customer service — Proficient

Identifying and resolving common

customer issues

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● Full results: Proficient

Indeed Assessments provides skills

tests that are not indicative of a license

or certification, or continued

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● Development in any professional field.

● Scheduling Labs

● Outpatient Procedures

● Retrieving Medical Records

● Patient Eligibility Requirements

● Documentation Skills

● Insurance Authorizations

Education

Dotty's Casino - Bartender/Server/Cashier

03/2022 - 03/2023

Coldwell Banker - Real Estate Agent

01/2001 - 01/2004

San Francisco Bay Area Girl Scout Council Officee - Product Sales Coordinator

San Leandro, CA

I was in charge of all Girl Scout Calendar, and Girl Scout Cookie Sales for five Bay Area counties. This included training over 100 volunteer Girl Scout troop leaders.

I was in charge of training volunteer Girl Scout group leaders on all aspects of successful sales strategies, such as;

"How to show troop of girls successful and safe ways to sell"

"Always sell in a group with an adult supervision"

"Be respectful in the community, and get permission from stores before setting up a selling booth"

Adhered to state laws regarding alcoholic beverage services and customer regulations

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Followed alcohol awareness procedures for preventing excessive guest intoxication

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My job duties were exactly the same at "Dotty's" as they were for "Red Dragon", as both locations were owned by the same company; "Nevada Restaurant Services" in

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● All aspects of Real Estate sales, including real estate law & contracts

● Independent Contractor

Did my own office work with MS Office, Word, Excel, Access and Power Point

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● Did my own computer data entry, and 10 key.

● Negotiated, facilitated, and managed real estate transactions Wrote listings detailing and professionally highlighting property features to increase sales chances

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Maintained connections with clients to encourage repeat business and referrals

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Communicated with clients to understand property needs and preferences

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● Paid attention to detail while completing assignments.

● Excellent communication skills, both verbal and written. Demonstrated strong organizational and time management skills while managing multiple projects.

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Resolved problems, improved operations and provided exceptional service.

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Assisted with day-to-day operations, working efficiently and productively with all team members.

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Demonstrated respect, friendliness and willingness to help wherever needed.

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Mt. Eden High School

Hayward, CA

High school diploma: Business

Heald's Business College

Hayward, CA

Diploma: Keypunch, Data

Entry, typing, 10 key, data processing and

2009

Las Vegas, NV

High School Diploma

am not sure what month it was that I

received my GED, but I will be able to find

one or the other and I will provide

documentation If needed. Thank you

Mohrland Vocational Adult School

Hayward, CA

Vocational College Degree: LVN, Nursing

Western Nevada College

Carson City, NV

Associate of Applied Science: Nursing

South University

Savannah, GA

Bachelor of Science: No Degree

Strengthened communication skills through regular interactions with others.

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Developed and maintained courteous and effective working relationships.

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Demonstrated a high level of initiative and creativity while tackling difficult tasks.

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Developed strong communication and organizational skills through working on group projects.

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Provided professional services and support in a dynamic work environment.

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Cultivated interpersonal skills by building positive relationships with others.

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● Worked flexible hours across night, weekend and holiday shifts. Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

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Willing to relocate: Anywhere

Additional Information

Willing to relocate: Anywhere, Authorized to work in the US for any employer

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Languages

Italian

Limited Working

English

Native or Bilingual

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