Ken Whelan

**** ******* ***** ***

Apt ****

Naples FL

925-***-****

adxhzb@r.postjobfree.com

SUMMARY

Respected Management Professional - Offers proven and qualified ability in operational management, employee development, human resource management, and in managing deliverables including quality and safety management and communications along with personnel to achieve organizational goals.

Solid Reputation in Maximizing Efficiencies - Delivers forward thinking initiatives that efficiently meet diverse business and operational needs to drive business growth and increase operating performance.

Interpersonal & Corporate Communication - Key player in applying efficient and effective communication channels and in delivering the highest level of excellent service to diverse clientele.

Integrity, Persistence, and a Competitive Spirit - Commits to learning, willing to seek information, and promotes independent work habits to produce well-defined research, create superior reports, and hone communications to a high professional level.Tactical Planning, Direction and Development

Career Highlights

Leadership and Management

Performance Monitoring and Optimization

Cross Functional Team Management

Communication and Coordination

Problem Solving and Analysis

Human Resources

Shrink and Expense Control

R&M Management

Allsteel & Gypsum Products

Operations Manager

March 2023-Present

Fort Lauderdale, FL

Allsteel provides the highest quality manufactured steel framing and building products to meet the needs of customers at every level of the building industry-residential, commercial, and industrial- from large contractors to the do-it-your-self homeowner

WORK EXPERIENCE

Branch Manager

May 2017-April 2023

ABC Supply Inc

Antioch, California, United States

Overseeing and taking responsibility for the branch's profit and loss accountability

Hiring associates and monitoring their performance

Maintaining an adequate and accurate inventory as well as conducting inventory and cash control self-audits

Setting and monitoring pricing and ensuring an acceptable margin on sales

Overseeing outside and inside sales teams and ensuring sales growth

Maintaining and improving customer satisfaction and ensuring acceptable service levels and timely deliveries to customers

Generating the associate work schedule and controlling overtime

Determining additional products to add to the existing product line

Ensuring that company safety policies and DOT requirements are followed

Successfully managing multiple priorities simultaneously

General Manager

January 2000-January 2017

Orchard Supply Hardware Corp

Pinole, California, United States

Ensure and oversee the implementation of corporate merchandising, operations and human resources programs and directives for all areas (departments).

consistently achieves profitability goals through proper supervision and delegation of assignments to department leads, associates and staff; driving sales; managing expenses; and ensuring replenishment and sales floor readiness.

Oversee store execution of marketing and visual programs including customer satisfaction and promotion of associate morale and productivity.

Coach, train, and supervise the performance level of the department leads.

Improve store revenue through positively influencing sales and controlling expenses.

define the standard of performance for all associates, clearly communicate expectations to all associates, and evaluate the execution of performance.

Completed training in the C.A.R.E. program; Customer Service Specialist and ForkLift Certified.

Maximize sale results through managing associates on the sales, markdown and merchandising associate teams.

Monitor the store's sales performance on a daily basis utilizing all available sales reports

Provide guidance to the merchandising team associates to expedite the flow of merchandise from the receiving area to the sales floor

Coordinate sales promotions activities, floor sets and ensure accurate pricing of store merchandise

Oversee floor moves, preparation of merchandise displays and presentations, exercising judgment and discretion in applying merchandising concepts and guidelines

Communicate with regional business partners to resolve store issues, obtain guidance for store merchandising best practices including

comparative shopping analysis, fast and slow selling classifications and styles, planning and adjusting stock levels, and customer requests

Oversee and promote sales contests to achieve goals established by the corporate office

Support in the recruitment and hiring of qualified applicants to meet the store's needs

Train, coach and develop associates on the sales, merchandising and markdown teams in partnership with all members of management

Scheduling associates and maintaining integrity in all scheduling functions, ensuring schedules and Payroll budgets are compliant with company standards

Oversee and participate in department inventories

Monitor all areas of possible loss due to theft, shoplifting, free bagging, fraud, and/or carelessness

Safeguard company assets by properly securing the facility and all areas containing sensitive or highly confidential information

Any other tasks as assigned from time to time

EDUCATION

William Penn University

United States

SKILLS

Loss Accountability Sales Activities Sales Contests Sales Floor Sales Promotions Sales Reports

Store Sales Inventory Inventory Control Scheduling Maintenance Safety Management Budgets

Pricing Team Management DOT Regulations Payroll Customer Service Oriented Customer Service

Audit Audits Reconciliation Human Resources Inside Sales DOT Inspections Safety Standards

Forklift Forklift Certified Forklift Certification Best Practices Problem Solving Expense Control

Operations Merchandising Marketing Interviewing Recruitment Optimization Building Materials

Retail Sales

CERTIFICATIONS

Customer Service Specialist and ForkLift Certified

Gradhall Certified

ForkLift Certified

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