Scrum Master Business Analyst

LAW FRANKLIN

Title/Role:

PROFESSIONAL SCRUM MASTER

ADDRESS:

ANNA, TEXAS-75409

TEL: +1-469-***-****

Email: adxhz3@r.postjobfree.com

Degree

Area of Study

School/College/University

Location

Was the degree awarded? (Yes/No)

OPTIONAL: Date (MM/YY)

BS

Computer Sciences

D&G Computer Institute

Bamenda, Cameroon

Yes

BS

Sport Sciences

International Sport Science Association

South Africa

Yes

Education:

Certification

Issued By

Date Obtained

(MM/YY)

Certification Number

(If Applicable)

Expiration Date

(If Applicable)

Certified Scrum Master – Scrum Alliance

SAFe for Scrum Master – Scaled Agile

Professional Scrum Master.

Project Management Professional Certification

Certifications and Certificates:

Skill

Required / Desired

Years Used

Last Used

Minimum 6 years’ experience working in an AGILE development environment

Required

8

2023

Minimum 5 years’ experience using Azure DevOps or JIRA

Required

5

2023

5 years’ experience functioning as a BA on a large-scale enterprise level application.

Required

10

2023

Certified Scrum Master.

Required

Yes

Yes

Certified Fitness Trainer/Coach

Required

5

2005

Skill Matrix:

Employment History:

U. S Bank Corp, Columbus, OH Jan. 2020 – Present

Business Analyst/Scrum Master

Responsibilities

●Serve as a liaison between department teams, stakeholders and other departments to ensure effective collaboration and communication.

●Collaborate with the bank’s production team to create production reports that provide visibility into production performance and help inform decision making.

●Analyze data related to delivery times, customer feedback and operational costs to identify opportunities to improve.

●Facilitating breakout sessions for teams involved in SAFe framework projects during PI sessions.

●Representing my team during SAFe Scrum of scrums and sharing information from the events with my team.

●Used Journey maps to identify pain points and opportunities for improvement in the customer journey, use vision document to define and communicate the high-level goals and objectives and use business workflow to identify inefficiencies.

●Used Azure DevOps/ Jira to manage our projects including tracking tasks ensuring high quality projects are delivered.

●Coordinating with the system infrastructure team to ensure quarterly releases are Safe and uninterrupted.

●Actively participating in developing and maintaining teams' engineering best practices, including pair programming, code reviews, test automation, test-driven development, refactoring, and continuous integration/deployment.

●Develop business cases to support proposed solutions.

●Used Agile development environment to deliver software projects in small increments and iterations, allowing for continuous feedback and collaboration with stakeholders.

●Resolving impediments, conducting standups, retrospectives, planning sessions, and creating tracking plans such as burndown and burnup charts.

●Utilizing metrics like burndown charts, velocity charts, and capacity planning to monitor team progress and optimize efforts.

●Supporting the team using a servant leadership style whenever possible and leading by example.

●Identifying and removing impediments to prevent distractions.

●Instructing and modeling core Agile principles of collaboration, prioritization, team accountability, and visibility; ensuring consistent application of scrum methodologies across the organization.

●Facilitating bi-weekly scrum of scrums (SOS) and driving conversations on cross-team risks and dependencies.

●Uses MS PowerPoint, MS Excel, MS word, Microsoft Teams.

Bank of America, Columbus, OH Jan 2018 – Oct. 2019

Business Analyst/Scrum Master

Responsibilities

●Managed Agile Scrum teams and Kanban team.

●Used Epic features, user stories and bugs to facilitate the Agile development process.

●Implemented SAFe to facilitate the adoption and improvement and foster a culture of collaboration and accountability.

●Used production data to evaluate the efficiency and effectiveness of banking operations.

●Focused on optimizing the delivery of banking products and services to customers

●Used JIRA/ Azure DEVOPS to manage projects and work tracking.

●Coached team members on Agile processes, facilitated planning meetings and retrospectives, maintained task boards, and produced daily burndown charts.

●used MS power point, MS excel, Microsoft teams, MS word, Slack to facilitate daily stand ups, sprint reviews and retrospectives and to keep team informed of any updates or changes to the product backlog.

●Removed impediments and protected team members from interruptions and distractions, maximizing productivity while encouraging process improvements and team-building opportunities.

●Worked closely with Product Owners, coordinating product backlog grooming and story estimation.

●Utilized Agile Scrum practices to help the team increase their velocity.

●Facilitated Release Planning, Sprint Planning, Backlog Grooming, and Retrospective meetings.

●Removed team impediments daily, enabling the team to deliver sprint goals and deliverables.

●Facilitated team and cross-team Retrospectives to build good working relationships among Agile teams.

●Collaborated with Product, Business, and Engineering Team members to develop and maintain Product Backlogs.

●Ensured the testing team understood Agile and scrum principles.

Geico Insurance Richmond, VA June. 2016 – Nov. 2018

Business Analyst

Responsibilities:

●Protected the team from internal and external distractions, helping them focus on daily QA activities and fostering productivity and growth.

●Identify areas for improvement in production process.

●Analyzed customer feedback and operational costs to identify opportunities to improve delivery processes.

●Served as the main contact between business lines, interfacing applications, and Project Managers.

●Used Enterprise analysis to evaluate the company’s current state and identify areas for improvement also develop templates to capture information.

●Recommended business solutions that satisfied sponsor/stakeholder needs, continually exploring and assessing options.

●Engaged in sprint planning activities, daily stand-ups, sprint reviews, sprint retrospectives, and conflict resolution meetings.

●Used Jira to create and manage product backlog, track the progress of sprint tasks and generate reports.

●As a business analyst manage bugs and issues that arise during software development and create dashboards to track and report on projects’ progress and performance.

●Fostered a trusted and collaborative team environment where issues could be raised without fear of blame or being judged with a complete focus on problem resolution.

●Partnered with the Product Owner, especially with respect to grooming and maintaining the product backlog.

●Facilitated the team in transition to scrum methodology through ETC (enterprise transition committee).

●Served as Scrum Master for the project and ensured teams maintain focus on quality and continuous delivery.

Datalogic Solutions, Richmond, VA April. 2010 – June. 2016

Business Analyst

Responsibilities

●Conducted stakeholder sessions to complete and document detailed business requirement documentation.

●Contributed to successful project completion within budget and on time by identifying risks and developing/recommending mitigation strategies.

●Worked with the product owner and development team to break down project requirements into Epics, Features and user stories.

●Analyze production data to identify areas for improvement in the manufacturing process

●Focused on optimizing the delivery of insurance products and services to customers.

●Resolved complex conflicts/issues and escalated to management as appropriate.

●Investigated and analyzed problems, including the use of change impact analysis on all systems and business areas, to recommend appropriate solutions.

●Maintained ongoing communication with all stakeholders throughout the project lifecycle, working with project managers to establish and manage the software development lifecycle (SDLC) for IT.

●Developed work plan timelines and managed workflows to meet project timeframe.

●Made recommendations for Service Improvement Plans and ensured actions were executed to standard and in accordance with established completion timelines.

●Developed project plans that conformed to Software Development Life Cycle (SDLC) standards and provided comprehensive status reporting for ongoing programs of work.

Triple S Fitness Center Westville, SA September,2005-Feb 2010

Responsibilities:

Head of Trainers- coordinating the activities of a team of trainers by making sure they implement good practices.

Orientate new trainers after being hired on the coaching techniques of Triple S Fitness.

Project Manager-Facilitate the building of a Fitness App for Triple S that monitors, manages and tracks the progress of Nutrition, Exercise, Heart Rate, Metabolic Rate and Steps walked per day.

Scrum master. Facilitate, Sprint Planning Daily Scrum, Sprint Review and Sprint Retrospective in the development and delivery of the working software.

Organized educative Fitness seminars for the clients and coaching trainers on how to conduct seminars.

Fitness Coach on a large scale and one on one making sure that clients meet their fitness goals.

Analyzed data for the Fitness app and communicate to management.

Organized daily meetings with the Team responsible for the building of the Fitness App, Reviewing and Retrospect on every iteration.

Used of MS Word and MS Power Point.

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