Darrell L. Thirkield

Ellenwood, Georgia ***** • 404-***-****• adxhxy@r.postjobfree.com • www.linkedin.com/in/darrell-l-thirkield-796b9b6

Logistics Operations Project Supply Chain Management

Highly energetic, polished, and results driven Leader with a distinguished record in logistics, operations, and supply chain management. Self-starter and team player with exceptional analytical skills to delegate tasks, develop staff, perform root cause analysis, and consistently deliver superb results. Technologically savvy and equipped with the ability to complete high-volume work within established time constraints. Possess robust communication and interpersonal skills and the ability to build favorable workflow relationships. Recognized for bringing big picture ideas and concepts to fruition by demonstrating enthusiasm for cultivating a work environment that is genuinely concerned with helping diverse causes thrive in the workplace.

Core Competencies:

Strategic Planning Training & Development Inventory Control Relationship Management Customer Service Strong Organizational Skills People Management Project Management Supply Chain Operations Management

Logistics Detailed Oriented Process Management Active Listening Continuous Improvement

Professional Experience

emory healthcare; Atlanta, GA November 2019 - Present

Assistant Manager, Logistics - Laboratory Services / Supervisor, Logistics – Laboratory Services

Responsible for the managerial oversight of Emory Medical Laboratory logistics operations by ensuring specimen integrity is maintained and transport of specimens from clinical facilities to the proper testing laboratory. Specimen transport consists of proper handling of biological specimens according to the Center for Disease Control and Prevention standards and the United States Department of Labor, OSHA guidelines. Manage a staff of 31 individuals that operate a fleet of 25 Emory owned fleet vehicles. Ensure routine service and maintenance of all fleet vehicles is being maintained for safety and operations. Actively seek and lead discussions and decisions that dictate process improvements as well as workflow modifications by ensuring all impacted positively and negatively have a voice before implementation. Project that adequate supplies and equipment is readily available by maintaining inventory levels that minimize excess and increased cost. Optimize routes that have decreased overtime by 25% in single calendar year. Reduced fleet vehicle expenses by 45% by assuring that all newly purchased vehicles are purchased with a manufacture warranty that encompasses regular scheduled maintenance. Create, edit, and maintain documented electronic procedures and workflows that are reviewed by 100+ individuals as part of their annual competency records. Partnered with other departments in the distribution of clinical and pharmaceutical supplies including COVID-19 vaccine. Manage logistics software program utilized by laboratory courier and customer service teams. Point of Contact in two vendor contracts to assure that requirements are being met and upheld as outlined. Developed and enforced KPIs that impact the logistics team internally and externally. Trained team members on building relationships by knowing their customer’s trigger points of insufficiency. Daily contact with 58 off-site Emory clinics and other healthcare systems in the state of Georgia including the Georgia State Laboratory.

●Significant Highlights:

2022 Quality Project 2nd Place Winner in Emory Healthcare System

Re-Negotiated contract labor services that has decreased cost by 65% on average monthly.

Increased logistics department footprint by providing exceptional customer service and quality of service.

Recognized as a go to resource for Senior Leadership by demonstrating a can-do attitude.

31 direct reports.

FIRST FIRM; Ellenwood, GA November 2012 - Present

Quality Management System Consultant

Act as Management Representative for organizations that are seeking ISO 9001, ISO 14001 and/or OHSAS 18001 certification and re-certification. Create and document a comprehensive Quality Management System program to implement within a supply chain industry. Task includes team development, training, mentoring, identifying KPIs to measure performance and outcomes for areas of continuous improvement. Develop a Quality Manual that tracks results of corrective and preventative actions by identifying root causes. Maintain project budget guidelines established in the Statement of Work document.

●Significant Highlights:

Assisted 27 organizations in achieving ISO 9001 certification.

Assisted 5 organizations in achieving ISO 14001 certification.

Assisted 5 organizations in achieving OHSAS 18001 certification.

FULFILLMENT STRATEGIES INTERNATIONAL; Lithia Springs, GA October 2019 – January 2020

Technical Writer / WMS Specialist and Trainer

Responsible for determining the needs of each of the organization’s department needs as a user of a new software program. Worked with CEO in identifying the proper software program that will fit the needs of the organization by achieving the highest throughput and value added. Create and document workflows for ease of understanding at any level of the organization.

●Significant Highlights:

Developed project timeline by outlining all tasks and owners for each step of the process.

IPA; Duluth, GA November 2018 – May 2019

Warehouse Supervisor

Responsible for ensuring the production planning and shipping of scrubEx machines are executed for superior customer satisfaction. In conjunction with the Sales, Production and Implementation departments develop monthly production plans while arranging for shipping of sales orders. Ensured that inventory levels were sufficient to not interrupt production and established timelines being communicated. Managed RMA’s (Return Material Authorizations) for defective supply parts received. Partnered with LTL and Ocean Freight companies to transport finished products domestically and internationally. Established recycling program for scape metals that generated additional income.

●Significant Highlights:

Developed recycling program that generated $35K in additional revenue.

5 direct reports

Clarus Linen Systems; East Pointe, GA May 2014 – October 2018

Operations Manager / Director of Internal Audits & Continuous Improvement / Linen Asset Manager

Manage and have oversight for the Linen Program at healthcare facilities throughout the Metro Atlanta area. Coordinate with the Leadership of Purchased Services for each healthcare facility on the activities of linen usage and inventory levels based on daily census of patient population. Set operational and performance goals for healthcare staff to measure usage based on national averages of like size facilities/departments. Executed training segments during clinical staff huddle meetings to educate on the awareness of linen cost and the impact on the organization’s financial bottom line. Success in previous areas led to the promotion of having a larger impact in the organization by performing internal audits and identifying continuous improvements at other linen facilities in the Eastern Region of the USA. Established KPIs that measure performance at all of Clarus’ Clients that would lead to developing similar continuous improvement opportunities to streamline organizational goals and financial targets. Further success led to an additional promotion that provided oversight of the Atlanta 110,00 sq. ft. facility where revenue increased by 18% by establishing workflows that eliminated double handling of product during the cleaning/sterilization process of linen for use.

●Significant Highlights:

Increased profit by 18% in 8 months

Increased morale of 6 direct and 85 in-direct reports.

Became a trusted resource for healthcare facilities C-Suite staff members by providing solutions to concerns raised.

Created a training program for all Linen Asset Managers titled “Know Your Customer”.

Measured the Med-Surg department linen usage based on like sized facilities that demonstrated an average linen replacement cost of $27K monthly for improper linen usage.

APTO SOLUTIONS; Atlanta, GA February 2010 – February 2012

Compliance Officer – Director of Client Services

Focus was Client retention. Oversight of managing Client relationships while introducing new products and/or services. Manage Clients end-of-life IT equipment utilizing reverse logistics. Established and maintained a Vendor Management Program to include supply chain management. Regularly update Standard Operating Procedures that are housed on company’s SharePoint repository. Achieved ISO 9001, ISO 14001, OHSAS 18001 and R2 certification. Responsible for opening new facilities in San Jose, CA and Austin, TX while achieving corporate ISO 9001, ISO14001, OHSAS 18001 certifications. Modified electronic recycling program that resulted in a positive financial impact for the organization.

●Significant Highlights:

Saved the organization $360K over a course of 24 months.

Professional Affiliation

Gold Key International Honor Society

Upsilon Phi Delta

Education

University of Phoenix - Phoenix, AZ

Master’s, Healthcare Administration – (2021)

University of Phoenix – Phoenix, AZ

Bachelor of Science, Business Management – (2018)

Technical Skills

SAP Microsoft Excel Microsoft Word Facebook Data Analysis Instagram Project Management SharePoint

Microsoft Visio EPIC scrubEx SpectraPath

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