Front Desk Customer Service
Resume:
Tanya English
Job seeker
Hot Springs, AR *****
*****.*.*********@*****.***
To find long term employment with room for advancment in the company. To find a balance work/ home life while still being able to afford my bills. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Front Desk Manager/Night Auditor
Country Inn and Suites By Radisson - Hot Springs, AR April 2022 to Present
I work night audit/ second shift front desk manager. I check guest in or out prepare the cleaning sheet for next day as well as night audit making sure all the correct paperwork is printed. I make coffee in the mornings and get all the do outs ready for 1st shift. I also print all receipts and put then under each do outs doors.
Front Desk Manager/Night Auditor
Quality Inn and Suites - Hot Springs, AR
September 2021 to Present
I have done all shift but currently work night audit which does of course night audit and all the paperwork that it intails. I also make sure all guests are safe and sound throughout the night. I also set up breakfast in the mornings. Manage my cash drop. And make sure all clc's are check into the clc lodging website or check them out if need be.
Assistant Manager
Sonic Drive-In - Hot Springs, AR
November 2018 to August 2020
I started out as car hop, then a couple months later was cross trained in the kitchen as a cook. I worked very hard and became a manager shortly after I was cross trained. I was thrown into management and Overnight crew trainer
McDonalds - Alma, AR
December 2015 to December 2016
1 year )
Overnight cashier, close then reopen lobby, stock, clean, change from dinner to breakfast, train new employees.
Temp worker
TEC Staffing - Fort Smith, AR
January 2015 to May 2015
4 months )
I was send to different jobs when they needed help. One that I worked the longest was at Prado on the line bagging fishing lours.
Head waitress
Warehouse Cafe - Van Buren, AR
February 2008 to April 2009
1 year 2 months )
Education
High school diploma
Alma High School - Alma, AR
2004 to 2007
Skills
• CASHIER (1 year)
• CUSTOMER SERVICE
• PROBLEM SOLVING
• TIME MANAGEMENT
• WAITER
• training
• Inventory
• Cash Handling
• Customer Service Skills
• Management
• Sales
• Team Building
• Assistant Manager Experience
• Caregiving
• Kitchen Experience
• Microsoft Word
• Computer Skills
• Food Preparation
• Cleaning Experience
• Inventory Control
• Merchandising
• Retail Sales
• Sales Experience
• Shift Management
• Administrative Experience
• Food Safety
• Interviewing
• Cooking
• Supervising Experience
• Retail Management
• Night Audit
• Laundry
• Front Desk
• Guest Services
• Upselling
• POS
• English
• Auditing
• Office Management
• Coffee Experience
• Accounting
• GPS (6 years)
Assessments
Customer Service — Proficient
November 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Customer Focus & Orientation — Proficient
November 2018
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient
Written Communication — Familiar
November 2018
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Familiar
Security Guard Skills — Proficient
October 2019
Assessing risks, enforcing security standards, and handling complaints. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Intermediate in Waiter/Waitressing with 2 Year(s) of experience Intermediate in Time Management with 1 Year(s) of experience Expert in Teamwork with 13 Year(s) of experience
Intermediate in Structured Discipline with 1 Year(s) of experience Intermediate in Problem Solving Skills with 1 Year(s) of experience Expert in People Skills with 12 Year(s) of experience Intermediate in Flexibility/adaptability with 2 Year(s) of experience Beginner in Disabled Caregiving with 1 Year(s) of experience Expert in Customer Service with 13 Year(s) of experience Intermediate in Cooking with 3 Year(s) of experience Intermediate in Computer Skills with 5 Year(s) of experience Intermediate in Communication Skills with 10 Year(s) of experience Expert in Cashier with 13 Year(s) of experience
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