PROFESSIONAL

SUMMARY

*Skilled Cleaning team member bringing years of experience in

commercial and private environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies.

*Capable Bartender passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in casual and fine dinning establishments.

*Reliable Veterinary Technician known for handling temperamental animals with relative ease and gentleness. Create individualized play sessions for high energy dogs. Willing to take on additional shifts while providing great care to animals.

SKILLS

Suggestive Selling

Cash Handling

High-Volume Dinning

Subcutaneous Injection

IV Fluid Administration

Post-Surgical Clean Up and or

Sanitation

Heartworm Diagnostic Testing

Suture Removal

Animal Surgery

Animal Birth Procedures

Skin Scraping

Animal Behavior Observation

Instrument Pack Sterilization

Patient Bathing

Spay and Neuter Surgeries

X-Ray Review

Collecting Specimens for

Analysis

Passing Surgical Instruments

Surgical Procedure Support

Parasitic Visual Exams

Necropsy

WORK HISTORY

Cleaning Professional / C.S.M Cleaning Service - Atlantic Beach, FL / 02.2006 - Current

Developed and maintained relationships with customers and COLLEEN MACGREGOR

adxht8@r.postjobfree.com 904-***-**** Atlantic Beach, FL 32233 suppliers through account development.

Confirmed all cleaning tools and equipment were stored properly after use.

Inspected building for potential safety hazards/damages reporting identified concerns to home owner/ management.

Successfully managed budgets and allocated resources to maximize productivity and profitability.

Hand-dusted and wipe down furniture, fixtures, and window sills to keep areas clean and comfortable, replace all items to their original places.

Developed detailed plans based on broad guidance and direction. Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

Accomplished multiple tasks within established timeframes. Cleaned and maintained lobbies, offices and other common areas in commercial buildings.

Managed and motivated employees to be productive and engaged in work.

Used organic-based chemicals to disinfect floors, counters and furniture.

Established team priorities, maintained schedules and monitored performance.

Removed trash, debris and other waste materials from premises. Developed and implemented business strategies to achieve business goals and stay competitive.

Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.

Evaluated employee performance and conveyed constructive feedback to improve skills.

Used time management and efficient cleaning methods to meet deadline.

Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.

Maintained optimal supply levels to meet daily and special cleaning needs.

Cleaned walls and ceilings with special reach tools following regular schedule.

Provided assistance to other staff members with cleaning of difficult areas.

Vacuumed and shampooed carpets, upholstery and other fabrics. Handled equipment, chemicals, and materials properly and with caution.

Worked alongside others to complete jobs in corporate office buildings.

Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.

Developed and implemented comprehensive cleaning plan for entire building.

Performed regular maintenance and repairs on various cleaning tools and equipment.

Cleaned and sanitized bathrooms, kitchens and other similar areas according to established locations protocol.

Emptied trashcans and transported waste to collection areas. Delivered quality customer service to address urgent needs and cleaning requests.

Replaced light bulbs and other electrical fixtures as needed. Bartender, Server, Busser, Dishwasher. / The Local - Neptune Beach, FL / 09.2018 - 05.2019

Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.

Developed excellent relationships with managers and fellow team members to support team success and positive work environment. Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Cultivated warm relationships with regular customers. Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.

Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.

Bussed and reset tables to keep dining room and work areas clean. Set positive tone for entire dining experience as first point of contact for incoming guests.

Kept bar presentable and well-stocked to meet customer needs. Inspected dishwashing equipment and reported issues to supervisor.

Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands. Followed alcohol awareness procedures for preventing excessive guest intoxication.

Served high customer volumes of over 200 during special events, nights, and weekends.

Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.

Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.

Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills. Kept kitchen areas neat and clean by removing trash and organizing supplies.

Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.

Explained daily specials and beverage promotions to exceed daily sales goals.

Efficiently loaded and unloaded dishwashers, cleaning by hand large pots, pans and containers used often by kitchen staff. Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff. Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.

Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Obtained cash bank and stocked service bar to prepare for operation.

Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.

Crafted special drink and cocktail menu items for seasonal offerings.

Worked with POS system to place orders, manage bills, and handle complimentary items.

Resolved customer complaints promptly and professionally to maintain positive reputation.

Explained menu items and suggested appropriate options for food allergy concerns.

Kept work area clean, dry, and free of debris to prevent incidents and accidents.

Used slow periods to restock supplies, ice, trays, and delivery bags. Served food and beverages promptly with focused attention to customer needs.

Adhered to state laws regarding alcoholic beverage services and customer regulations.

Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.

Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.

Stepped into additional roles during busy times to boost coverage of important stations.

Coordinated with kitchen staff to determine timely delivery and accuracy of food orders.

Followed strict recipes and drink measurements to minimize product used.

Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory. Adhered to state laws regarding alcoholic beverage services and customer regulations

Kept bar presentable and well-stocked to meet customer needs Worked well in diverse team settings by partnering with others to complete tasks

Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables

Server, Bartender, Line Cook / Culhanes Irish Pub & Restaurant - Atlantic Beach, FL / 08.2010 - 10.2012

Prepared food items such as meats, poultry, and fish for frying purposes.

Resolved customer complaints promptly and professionally to maintain positive reputation.

Worked with POS system to place orders, manage bills, and handle complimentary items.

Cultivated warm relationships with regular customers. Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Prepared and cooked full course meals based on restaurant recipes and specifications.

Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.

Maintained well-stocked stations with supplies and spices for maximum productivity.

Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Checked food temperature regularly to verify proper cooking and safety.

Created identical dishes numerous times daily with consistent care, attention to detail, and quality.

Followed restaurant stock management schedule to monitor product freshness and rotate out old products.

Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.

Grilled meats and seafood to customer specifications. Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

Plated and presented all dishes to match established restaurant standards.

Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.

Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Served food and beverages promptly with focused attention to customer needs.

Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Inspected dishes and utensils for cleanliness.

Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business. Banquet Bartender, Server / One Ocean Resort & Spa - Atlantic Beach, FL / 09.2009 - 07.2011

Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Adhered to state laws regarding alcoholic beverage services and customer regulations.

Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff. Cultivated warm relationships with regular customers. Set up glassware, liquor, and other necessary supplies for special events.

Responded to guest questions and requests with friendly and knowledgeable service.

Set positive tone for entire dining experience as first point of contact for incoming guests.

Prepared wide variety of mixed drinks by applying extensive cocktail knowledge.

Used slow periods to restock supplies, ice, trays, and delivery bags. Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.

Poured and prepared mixed drinks for over 200 customers regularly.

Recommended appropriate wines for individual tastes and food selections.

Checked ID cards and verified bar guests were of legal age. Explained menu items and suggested appropriate options for food allergy concerns.

Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Bussed and reset tables to keep dining room and work areas clean. Prepared for events by setting up bar, stocking supplies and arranging tables.

Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Inspected dishes and utensils for cleanliness.

Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Resolved customer complaints promptly and professionally to maintain positive reputation.

Served food and beverages promptly with focused attention to customer needs.

Adhered to all health and safety regulations while serving food and beverages.

Maintained event cleanliness during service by promptly clearing dishes after each course.

Set up banquet tables and chairs based on event requirements. Worked with banquet manager to coordinate event set up and schedule.

Served meals to customers according to established guidelines. Supported needs of 30- person wait staff who attended to specific needs of countless customers daily for banquets with social relevancy and intentionality.

Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.

Served appetizers, delivered entrees, and refilled beverages for banquet guests.

Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business. Maintained flexible work schedule to meet event needs. Worked with POS system to place orders, manage bills, and handle complimentary items

Vet Technician Assistant / Shoreline Veterinary Hospital - Jacksonville Beach, FL / 02.2005 - 04.2008

Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.

Maintained clean and safe animal living areas.

Performed testing and completed blood counts.

Followed safety protocols for handling animals.

Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care. Restocked surgical and office supplies to keep all necessary materials easily accessible.

Cleaned, sterilized and maintained surgical instruments and equipment.

Educated clients on post-surgical care and nutrition. Restrained animals for examination and treatment.

Collected patient biopsies and blood samples for laboratory analysis.

Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.

Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health. Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.

Prepared and administered diets and feedings according to instructions.

Restrained animals to protect veterinarians from potential harm. Observed animals for signs of distress or illness. Administered injections, oral medications and topically applied medications prescribed by veterinarian.

Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.

Assisted veterinarians with euthanasia of animals. Monitored laboratory animal behavior and health.

Prepared animals for surgical procedures.

Monitored vital signs and provided nursing care for animals. Administered medications to animals in treatment and documented changes in condition.

Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.

Triaged incoming patients to determine treatment needs and urgency of care.

Veterinary Assistant / St. Francis Veterinary Clinic - Navarre, FL / 01.2001 - 08.2005

Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.

Collected and prepared specimens and samples for outside laboratory analysis.

Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.

Positioned animals for diagnostic imaging such as x-rays and scans.

Assisted senior staff with blood analyses and physical assessments.

Kept detailed records of animal treatments and medications. Educated clients on post-surgical care and nutrition. Assisted in examination and treatment of animals in veterinary clinic.

Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.

Followed safety protocols for handling animals.

Maintained clean and safe animal living areas.

Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.

Performed testing and completed blood counts.

Administered medications to animals in treatment and documented changes in condition.

Prepared and administered diets and feedings according to instructions.

Restrained animals for examination and treatment.

Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health. Cleaned, sterilized and maintained surgical instruments and equipment.

Administered injections, oral medications and topically applied medications prescribed by veterinarian.

Collected and processed samples for laboratory testing. Provided customer support to clients, answering questions and addressing concerns.

Groomed and bathed animals to maintain hygiene and appearance. Prepared animals for surgical procedures.

Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.

Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.

Monitored laboratory animal behavior and health.

Collected patient biopsies and blood samples for laboratory analysis.

Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.

EDUCATION

Pensacola State College - Pensacola, FL / 08.2004

Associate of Arts: Veterinary Medicine (Pre-Veterinarian) VOLUNTEERING AT

CATTY SHACK

Once a month I enjoy volunteering to give to something greater than my self. It can often be labor intensive but I believe it is important to give back to the community.

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