Sky Nelder

**** ****** **

Olivehurst, CA *****

adxhsh@r.postjobfree.com

916-***-****

Career Objective:

5+ years High Energy Sales Manager looking to improve performance in a team where I can continue to foster and hone said traits through 1:1 coaching, where I have generated $2m+ in incremental sales. Eagerly seeking to leverage my initiative, knowledge and compassion to positively impact the team and individual sales.

Approaching Sales as a Service Depending each sale - transactional, solution, consultative, and or provocative selling which does require an understanding of said Product, so a good knowledge base is necessary for the best offering for the customer and their residential or commercial installation.

Customer First means everything you do; you do for the good of the customer with Quality Customer service which offers a strong and lucrative relationship between our Company and its customer .

Innovation is making changes in something established, by introducing new methods, ideas, or products while taking new steps to move forward. Able to follow directions and willing to accept responsibility.

Diligently Creating useful content while depending on their knowledge base attending customers' assessing their need and maintaining up-to-date knowledge of product offerings by informing them about the value, functionality and characteristics of our product. Rudimentary electrical principals for 240/208v, Breaker, panel, NEMA Codes and outlets. Deciphering SOP and or RFQ’s when offered from end customer.

Excellent communication skills, hardworking, dependable, result-oriented, and a problem solver. Developed interpersonal skills, having dealt with a diversity of professionals, clients and staff members. Collaborate easily with co-workers and work well independently.

Able to Meet deadlines on scheduled tasks in a fast past environment while adhering to Quality Assurance & Compliance

Dependable and trustworthy individual, able to work independently or cooperatively with others in a team setting. Teach fellow salespeople the products while it’s the sum of individual efforts working cooperatively toward a common goal.

Acting with Integrity, Patient, Mature-minded and professional demeanor, allowing for ease of interaction with potentially irate clients.

Experience:

ClipperCreek, A Division of Enphase Energy

Product Specialist II/Inside Sales Representative Nov 2017 - Present

Managed 6 Inside Sales Representatives, Assisted 4 Regional Sales Managers and Distribution Representatives

Exceeded sales targets 3 of the last 4 quarters exhibiting compassion for the customer and their concerns.

Regularly conducted teams’ meetings with solar installers, electricians & distributors educating on products

Executed on leads with a high close rate of 80% once developed the best solution for installation.

Worked closely with existing customers to understand their needs, resulting in revenue retention.

Maintained up to date knowledge of sales strategies and product offerings.

Trained 13+ sales associates in POS system, customer service practices, open and closing processes

Onboarded customers into Salesforce for profiles.

Served as point of contact for customer resolution, successfully deescalating 95% of issues without management involvement.

Handled Merchandise returns/ exchange, Initial tech support and worked closely with service teams to meet customer expectations resulting their retention.

Skills: QuickBooks Sales Force MS Office Suite

Education: Piedmont Hills, San Jose Diploma