Claudia J. Monterroso

****** Lowfield Drive

Germantown, MD 20874

240-***-****/adxhrb@r.postjobfree.com

Objective: To increase the performance, knowledge, and effectiveness within an environment that will allow the building, enhancing, and developing of my professional skills in order to achieve and deliver the highest and most successful results for both, the company and self.

Professional Experience

Holy Cross Hospital – Emergency Center Patient Registration Supervisor

October 2012 – Present

Supervise and oversee all operational activities of Patient Registration for all shifts in the Emergency Department.

Organize and assign daily work flow by prioritizing and distributing departmental objectives, which includes dissolving problems and complaints from patients, visitors, and staff.

Prepare preliminary employee evaluations and ensure the coordination of admitting procedures with other departments.

Efficiently review employee’s work schedules, monitor, and minimize departmental over time, reconcile, and approve time cards for payroll purposes.

Participate and fully support downtime procedures by arranging material, supplies and equipment as needed.

Assist Director and Manager in the development, implementation and enforcement of the departmental policies, procedures, and incentives.

Maintain high standards on phone etiquette, amiable composure in difficult or stressful situations and convey strong customer service in every encounter.

Proficiently perform monthly quality audits to assure accuracy in patient demographics and reduce internal accounting deficiencies to meet the organization’s standards and deadlines. Communicate these results to staff by coaching and educating staff regularly.

Skillful and highly competent in conducting investigations regarding information overlays, identity theft, combine or merging of accounts to protect patient’s information.

Holy Cross Hospital – Emergency Center Registration Representative II

July 2005 – October 2012

Responsible for obtaining, entering, and verifying demographic and financial information for all emergency department patients, including the collection of copays, deductibles, and deposits in a timely manner.

Approved and authorized by the Hospital’s multi-cultural services department to translate and assist when needed.

Process the necessary state and federally mandated information from Nursing Home patients and scan into the document imaging system all required signatures, patient’s identification, insurance cards, MOLSTs, medication lists, and other financial documents.

Promptly handle several registrations simultaneously from patients who arrive by ambulance.

Coordinate and relieve coworkers for meal breaks and collaborate to ensure office supplies and departmental forms are available when needed.

Effectively assist clinical staff and Doctors with patient’s demographics by faxing and calling Specialists to coordinate and arrange further care.

January 2000 – July 2005 * Maternity Leave

Victoria Diaz – Manager and Billing Specialist

July 1996 – January 2000

Courteously greet patients upon arrival, obtain and verify their demographics.

Provide assistance with pharmacy prescriptions and coordinate Doctor’s interviews with candidates and sales representatives.

Call patients and schedule routine, emergency and surgical appointments and surgical procedures, which includes follow ups.

Contact insurance carriers to obtain patient’s benefits and call providers to accommodate patient’s care.

Accurately handle patient’s financial obligations by collecting any applicable co-pay, co-insurance or deductible and making deposits on a weekly basis.

Organize and distribute incoming and outgoing mail.

Properly file patient’s charts, insurance documents, laboratory results and referrals.

Maintain an excellent inventory record of office supplies and place orders in a timely and scheduled basis.

Routinely send out insurance notifications, timely phone calls, run regular reports to oversee financial transactions and thorough reviews of unpaid claims and pending balances to maximize revenue.

Education

Montgomery College: Associate of Arts

Business and Management Administration

Spring 2016 – Present

Holy Cross Hospital

All mandated and elective courses such as Medicare, EMTALA Rules and Regulations, Patient Rights to Restrict Disclosure of Information, Influenza Prevention, How to Communicate Effectively, Integrity and Compliance, etc.

CPAT from AAHAM – August 2010 – August 2013

Medical Claims and Billing Specialist – March 2012

Certificate in Ministry Training – Boyce Bible School

Paint Branch High School Diploma

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