Ellen Lambert

315-***-**** adxhr9@r.postjobfree.com Gouverneur, NY 13642

SKILLS Understanding and communicating with patients and coworkers in order to

achieve positive end results and better options for everyone

Collaborate on a daily basis with scheduling and checking patients in/out in an extremely busy office

Cooperative and flexible team player, equally effective working independently.

Whatever needs to get done, individuallly or in a group, prioritize and complete the task

EDUCATION

McCue Dental, Watertown - Front End Manager

March 2013 - PRESENT

As Front End Manager, I collaborate with coworkers for optimal scheduling to achieve a smooth flow for patients and staff, as well as increase profits. Effectively process any unpaid claims, increasing profits. Initiated collection process by calling and collecting over the phone for increased revenue, after no response from statements and before sending accounts to collections. De escalated situations with frustrated patients, making sure their needs were met without disrupting the office atmosphere.

Jefferson Dental, Watertown - Receptionist/Clerical

July 2009 - March 2013

Responsible for all aspects of the insurance including verifying eligibility,

sending claims, ensuring unpaid claims are paid to increase profitability. My first year, I processed a backlog of unpaid claims.

EDUCATION

SUNY Canton College of Technology, A.A.S Business Administration

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