Customer Service Store Manager

ASHLEIGH P. MILAM

*** **** ******* **, ******, GA 30141 · 404-***-****

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To obtain a management position in a retail environment or equivalent.

EXPERIENCE

SEPTMEBER 2019 – PRESENT

FRONT END COACH, walmart supercenter, kennesaw, ga

Directly reported to Store Manager. Managed team of associates thru coaching, scheduling, task assignment and delegation, merchandise ordering, and display building. Led teams thru conflict resolution and process improvement to increase effective customer service and employee relations. Achieved daily, weekly, monthly and annual sales goals. Maintained a clean, friendly, safe and fast-moving environment for associates and customers. Managed associates while ensuring quality customer service and engagement.

JUNE 2018 – SEPTEMBER 2019

ASSISTANT STORE MANAGER, walmart supercenter, woodstock, ga

Effectively led and managed store operations during absence of store manager. Executed and exceeded audit expectation in all four departments. Tasks included scheduling, associate coaching, cash handling, inventory maintenance, vendor partnering, display building, loss prevention, and merchandise ordering for multiple store departments.

JULY 2014 – JUNE 2018

AUTO CARE CENTER MANAGER, walmart supercenter, canton, ga

Responsible for day to day operations in the Auto Care Center. Managed automobile repair and service operations by leading teams through customer engagement and supply chain management. Tasks included scheduling, associate coaching, cash handling, inventory maintenance, vendor partnering, display building, loss prevention, and merchandise ordering for the auto care center.

JANUARY 2000 – MAY 2014

STORE MANAGER, CATO, CEDARTOWN, GA

Day to day management operations to include scheduling, all areas of customer service, distribution of freight, interviewing/ firing of employees, merchandising, ordering, and adjusting stock levels with correct PI. Executing 30/60/90day reviews for employees. Following and re-doing floor plans.

EDUCATION

General Education Development Certificate

Miscellaneous Training Courses provided by employers.

SKILLS

Management

Leadership

Time management

Teamwork

Customer service

Critical thinking

Communication

Organization

ACTIVITIES

I enjoy time with my family, working out, and participating in or leading community involvement activities.

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