Office Assistant Collection Specialist

Location:

Reynoldsville, PA

Posted:

June 03, 2023

Contact this candidate

Resume:

Danielle M. Strouse

**** ***** ****

Reynoldsville Pa 15851

814-***-****

Email: adxhor@r.postjobfree.com

Seventeen years' continuous employment in the financial industry. Excellent communication and interpersonal relationship skills. Skilled in Microsoft Word and Excel. Proficient in analytical and mathematical skills. Office and Receptionist experience.

Employment History

Pennhighlands

Dubois, Pa 03/2018-Present

●Discuss Patient's financial responsibility prior to the service for schedule test MRI, Cat Scans, Surgery, Ultra sounds etc.

●Calling patients with an estimate prior to service and explain benefits to get payment

●excel workbook will be maintained to track patients called

●Customer service

●Processing credit card payments

●Monthly reports

Farmers National Bank

Brookville, Pa 10/2016 - 7/17

Bank Teller

●Maintained teller cash drawer and balances within guidelines.

●Identified customer needs by offering and cross-selling financial products and services.

●Built customer loyalty, established customer relationships through courtesy and friendliness

●Prepared daily paperwork according to branch procedures.

Clearfield Bank & Trust

Clearfield, Pa 04/2015 – 01/2016

Collection Specialist

●Initiated collections procedures on delinquent installment, mortgage, commercial, car and cash reserve loans by telephone and/or letter.

●Prepared documentation required for collection and repossession and foreclosures activities.

●Resolved problems with customers concerning collection accounts.

●Weekly and monthly reports.

●Maintained a good working relationship with all bank employees. . Demonstrated the ability to work independently.

●

●S&T Bank 04/2008-08/2014 Brockway, Pa

● Consumer Collector Specialist Position eliminated

●Initiated collections procedures on delinquent installment, mortgage and car loans as well as personal cash reserve and Visa delinquencies by telephone and/or letter.

●Resolved problems with customers concerning collection accounts. Answered telephone calls from customers requesting payoff, deferments, or advising of late payment: suggested possible ways of getting account back to current basis.

●Prepared documentation required for collection and repossession activities.

●Maintained a good working relationship with all bank employees. Demonstrated the ability to work independently. Worked as a team player to contribute to the success of the department and in turn the organization.

Northwest Consumer Discount Loans 12/2007-04/2008 DuBois, Pa

Office Assistant

● Under the direction of the management team, performed a variety of customer account transactions which included processing a routine financial transactions.

● Managed and balanced cash drawer.

● Provided superior customer service in a professional manner to customers, co-workers and business partners.

●Demonstrated a high level of interpersonal communication skills, problem solving and self-management skills.

Education Notary License

Webster Tech

Tampa, FL

6/1998

Associates Degree in Travel Tourism

GPA 4.0

References:

Michael Stello

Business Owner- Stello Accounting