Rosemary Wangithi Mwai

PROFESSIONAL SUMMARY

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.

SKILLS

• Beverage preparation

• Menu memorization

• Menu presentation

• Food spoilage prevention

• Wine service

• Tableside Service

• Item promotion

• Sales expertise

• Point of sale operation

• To-go order preparation

• Guest relations management

• Cash handling

• Dining area maintenance

• Food running

WORK HISTORY

• Bussed tables during busy periods to assist staff and quickly turn over tables.

• Kept server areas clean and stocked to increase efficiency while working tables.

• Used cash registers and credit card machines to cash out customers. Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

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• Bussed and reset tables to keep dining room and work areas clean. Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

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• Folded napkins and prepared silverware sets to provide adequate supply for host station. Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

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• Greeted new customers, discussed specials, and took drink orders. Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

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Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

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• Remained calm and poised when dealing with difficult customers or during busy shifts.

• Provided recommendations on menu items and upsold food and drinks to increase sales.

• Trained new waitstaff on proper food handling, customer service and safety procedures. Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

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• Processed orders and sent to kitchen employees for preparation.

• Answered customers' questions, recommended items, and recorded order information. WAITRESS 11/2022 to Current

Biella Italian restaurant

Nairobi, Kenya 00100

(974)77849509E: adxhk4@r.postjobfree.com

Supervised set up of banquet food stations and coordinated service to multiple dining areas.

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Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

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• Inspected dishes and utensils for cleanliness.

Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

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Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

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Printed dining checks with total due, collected payment and offered receipts to complete transactions.

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• Increased sales significantly by upselling higher-end products to customers. Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

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Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

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WAITRESS 10/2017 to 08/2022

St Regis Hotel - Doha

• Greeted new customers, discussed specials, and took drink orders. Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

•

• Bussed tables during busy periods to assist staff and quickly turn over tables. Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

•

• Folded napkins and prepared silverware sets to provide adequate supply for host station. Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

•

Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

•

• Bussed and reset tables to keep dining room and work areas clean.

• Used cash registers and credit card machines to cash out customers. Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

•

• Remained calm and poised when dealing with difficult customers or during busy shifts.

• Kept server areas clean and stocked to increase efficiency while working tables.

• Provided recommendations on menu items and upsold food and drinks to increase sales.

• Trained new waitstaff on proper food handling, customer service and safety procedures. Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

•

• Processed orders and sent to kitchen employees for preparation. ASSISTANT WAITRESS 02/2016 to 08/2017

Kempinski Hotel - Kenya

Cooperated with other serving specialists and kitchen staff to assist with delivering meals to assigned tables.

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• Inspected quality of products when needed to avoid customer dissatisfaction.

• Followed directions from lead Waitress to deliver exceptional guest service.

• Organized table settings and maintained dirt-free and tidy tables. Handled special requests for kitchen from guests regarding food substitutions for ordered meals.

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• Followed strict hygiene procedures to adhere to Food and Beverage regulations.

• Delivered services of exceptional quality to increase customer satisfaction.

• Maintained pleasant interaction with guests to provide high levels of customer satisfaction. Kept workstation organized and stocked to better accommodate lead waitress and other staff.

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• Cultivated warm relationships with regular customers. Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

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• Bussed and reset tables to keep dining room and work areas clean.

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

• Worked with POS system to place orders, manage bills, and handle complimentary items.

• Explained menu items and suggested appropriate options for food allergy concerns.

• Used slow periods to restock supplies, ice, trays, and delivery bags. Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

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Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

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• Seated customers in timely manner by managing reservations and waitlists skillfully.

• Set positive tone for entire dining experience as first point of contact for incoming guests. EDUCATION

St Andrews College of Theology and Development - Kenya Diploma Mass Communication, 2015

Gatondo Girls High School - Kenya High School Diploma Kenya Certificate Of Secondary Education, 2014

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