ABDELKARIM

LACHTAR

STATEMENT

**** – **** Qatar Airways

Team Leader:

Managing the day-to-day activities of the team.

Motivating the team to achieve organizational goals. Developing and implementing a timeline to achieve targets. Delegating tasks to team members.

Conducting training of team members to maximize their potential. Empowering team members with skills to improve their confidence, product knowledge, and communication skills.

Conducting quarterly performance reviews.

Contributing to the growth of the company through a successful team.

Lead Customer Service Specialist

Highly trained on all Qatar Airways commercial products and services. Oneworld alliance specialist

Coordinating with different stakeholders for inquiries related to customer service, refunds, complains, or any other requests from the customer Achieving sales and ancillary targets as desired by management. Acting as a Social Media specialist by responding to customers through Twitter, Facebook, and Instagram.

Acting as an E-commerce specialist by responding to customers via Zendesk and cross- checking with other departments.

Frequent Flyer Specialist (Privilege Club). (AR-EN-FR) Handling members complains and queries regarding Privilege Club. Having good knowledge of Privilege Club programmer and systems. Understanding / knowledge of loyalty industry.

Assist airline FFP customers & VIP Privilege Club Members with excellent customer services levels.

Frequent Flyer Specialist (Privilege Club). (AR-EN-FR) Handling members complains and queries regarding Privilege Club. Having good knowledge of Privilege Club programmer and systems. Understanding / knowledge of loyalty industry.

Assist airline FFP customers & VIP Privilege Club Members with excellent customer services levels.

To associate with an organization which progresses dynamically and gives me a chance to update my knowledge and enhance my skills and be a part of the team that excels in work to words.

EXPERIENCE

+ (974-****-****

adxhhb@r.postjobfree.com

CONTACT

Al Muntazah, Doha

LANGUES

English

French

Arabic

Romanian

Skills

Customer service

Leadership

Communication

Negotiation

Complaint

Management

Teamwork

Operations

management

Strategic planning

Team Building

Stock management

+ (216-****-****

Senior Customer Service Agent (AR-EN-FR)

Identifying customer’s needs.

Responsible for providing Legendary Customer Service to people verifying all documents that were issued or refunded on daily basis (Query report). Assisting customers with visa queries and requests. Checking and processing all queues in Amadeus reservation system schedule change – name correction…).

2015 - First Finance Bank loan representative. Meet with applicants to obtain information for loan applications. Analyze applicants' financial status, credit, to determine feasibility of granting loans. Explain to customers the different types of loans and credit options that are available 2014: BRAVOFLY Reservation Agent.

Provide check-in assistance, ticketing changes, re- booking of itineraries and special service requests for passengers.

Processes reservations by mail, telephone.

Knows the selling status, rates, and benefits of all packages plans. Processes cancellations and modifications.

2014: Teleperformance Bouygues Telecom Support Technician Technical Support Analyst Systems and hardware.

Identify the hardware and software needed to provide solutions to problems 2013: Gang Lads Romania Manager Restaurant/Coffee shop. Recruiting and supervising staff

Agreeing and managing budgets

Promoting and marketing the business

Setting targets

Planning menus…

2011: Carthage Lounge Romania Owner/Manager.

2010: Cel-Romania Showroom Sales Supervisor

Retail store chain selling consumer electronics (Laptop, Smartphone, Tablet...) 2009: Stream Global Services (Dell Canada) Support Technician &Dell on Call agent

Interests

• Photography

• Traveling

• Sports

• Movies

• Video Games

• Music

• Reading

• Swimming

• Fishing

•

LEVEL OF EDUCATION

2007: Baccalaureate A2.

2006-2008: B.T.P Computer Maintenance IMSET.

2005-2006: C.A.P Agent Technical Electronics IMSET. COMPETENCES

CERTIFICATION

• Amadeus Reservation and

Ticketing

• Amadeus Advanced

Ticketing and Pricing

• Airline Customer Service

• Oneworld alliance training

course

• Complaint Resolution

Official

•

Maintenance and Repair

Microcomputer (Hardware

and Software)

E-commerce Specialist

course

COMPETENCES

Amadeus GDS

ZENDESK

Microsoft Office

Adobe Photoshop

Operating Systems:

UNIX/Linux/Windows

Installation and

Troubleshooting Networks

Contact this candidate