Call Center Network Engineer
Resume:
Ashiq Muhammed Junaid
Mailto: adxhgw@r.postjobfree.com, adxhgw@r.postjobfree.com Contact Number: +91-875*******
Experience Summary
I have total of 14 + years’ work experience. My main area of experience has been in Network & Security. Talented Network Professional with progressive, extensive network technical experience in the IT field, emphasizing network design, network engineering, network security, network operations and support. Possess in depth expertise in analysis, implementation, troubleshooting and documentation of IP network. Excellent team player with strong communication and interpersonal skills
Projects:
Project
BestBuy
Customer
Best Buy
Project
HA- Production Support
Customer
Hawaiian Airlines
Project
MHNet ( onsite)
Customer
Malaysia Airlines (MAS)
Project
PETCO Datacentre Migration
Customer
PETCO
Project
IKEA – Global Production
Customer
IKEA IT AB
Project
Sify - Network Control Group
Customer
Sify Ltd.
Project
Sify - Network Operations Engineer
Customer
Sify Ltd.
Career Profile
Duration
Organization
Role
Dec 2008 – Till date
Tata Consultancy Services Ltd.
IT Analyst
Sep 2006 – Nov 2008
Sify Ltd.
NOC Operation Engineer
Technical Skills
Protocols
TCP/IP Stack, BGP, OSPF, EIGRP, RIP, STP, VTP, MPLS, HSRP, GLBP
LAN / WAN
Leased Line, Multilink, IPSec VPN,DMVPN, Easy VPN, GRE, Ether channel, Private VLAN, CEF, ACL, Route map, DHCP, DNS, NAT/PAT, Wireless, Frame Relay, Switch Stacking, SIP
Cloud
Azure, ACI
Security Products
Cisco ASA Firewall-5520/5585, Forigate Firewall – A3810, FWSM, IBM- ISS- Proventia IPS, Juniper NetScreen Firewall, Palo Alto Firewall – 5020, Checkpoint Firewall, Juniper SSL-VPN Gateway, Cisco VPN 3000 concentrator, Cisco IPS/IDS, Aventail SSL-VPN (Sonicwall)-EX-SRA6000, NAC, etc…
Loadbalancers/
WAN Optimizers
F5 load balancer LTM/GTM-3900, Cisco Loadbalancer, Aruba controller - 620, Silver peak WAN optimizers – SP8700, Riverbed WAN optimizers -7050
Other Hardwar’s
Cisco 3600, 2800, 2600, 7200, GSR Router series, Cisco Catalyst 3750, 2950, 3550 Switch Series, Cisco 6500 Switch Series, Cisco 4500 Switches, Extreem Switches, Extreem Black Diamond(BD) switches - 8810, Nortel Passport Series switches, NEXSUS7K/5K switchesAVAYA PBX, AVAYA IP Phones, Cisco Access Points, Controllers, Bluecoat- Packeteer/ Packetshaper, NET Voice Gateway – NetUX2000, etc…
OS
Microsoft 2000,2003, 2008, XP, Vista,7
Tools
CSM, ACS, Cisco works, Syslog, WCS, ASDM, STRM, BMC Remedy, Ethereal, HP Openview, TFTP, Visio, CCM, NETSCOUT, Rariton console switch, Fortigate Analyzer, Fortigate Manager, Wireshark, CAT tool, Beacon monitoring tool, Microsoft Lync, etc…
Certifications
Palo Alto Certifications
Cisco Certified Network Associate (CCNA)
CCNA Security
ITIL V3 Foundation Certification
BIG-IP Administrator (Pursuing)
CCIE Security (Pursuing)
Project Summary
Project
Best Buy – DC Support
Customer
Best Buy
Role
As a Network Consultant, was responsible for,
-Handling the DC migration tasks/ change requests.
-Taken care of L3 issues/tasks related to Firewall, Loadbalancers, Routing, WAN optimizers, Wireless, etc.
Work location
TATA Consultancy Services, Chennai
Project
Smart & Final – Project Support
Customer
Smart & Final
Role
As a Project Lead, was responsible for,
-Leading Short term network migration project
-Taken care of L3 issues/tasks related to Firewall, Loadbalancers, Routing, WAN optimizers, Wireless, etc.
Work location
TATA Consultancy Services, Chennai
Project
HA- Project Support
Customer
Hawaiian Airlines
Role
As a Network Consultant, was responsible for,
-Analyze the project requirement
-Preparing the Plan of Action for the change requests with respect to Network migration.
-Performing the phase by phase cutover activates
-Documenting the network changes using Visio
Work location
TATA Consultancy Services, Chennai
Project
HA- Production Support
Customer
Hawaiian Airlines
Role
As a Network Engineer, was responsible for,
-Ensuring 100% achievements in the SLA’s.
-Proposing Service Improvement Plans with respect to Hawaiian Airlines network
-Handling L3 escalated issues with respect to firewall, IPS, routing, Loadbalancer, VPN, Wireless, VOIP, etc.,
-Performing the device Hardening, Analysis of Firewall & IPS logs, and fixing the security threads on the network.
- Proposing & implementing design changes in the Hawaiian Airlines network
-Implementation of security devices which enhances the security features of Hawaiian Airlines network.
-Daily analysis of bandwidth & traffic in the network with the help of NETSCOUT appliance
Work location
TATA Consultancy Services, Chennai
Project
PETCO Datacenter Migration
Customer
PETCO
Role
As a L2 Network Engineer, was responsible for,
-Handling the DC migration tasks/ change requests.
-Taken care of L3 issues/tasks related to Firewall, Loadbalancers, Routing, WAN optimizers, Wireless, etc.
Work location
TATA Consultancy Services, Chennai
Project
MHNet
Customer
Malaysia Airlines (MAS)
Role
As a L3 Network Engineer, was responsible for,
-Preparing the Plan of Action for the change requests with respect to DC migration.
-Performing the phase by phase cutover activates for VPN, Web Services, Reservation System, E-mail services, etc.,
-Planning & installing new switches/routers in the MAS datacenters for the design requirement from MAS.
- Firewall configuration changes for the design requirements
-Creating test environment for the users before implementing the design changes
-Migration of Site-to-Site VPN connections from the old VPN router to new ASA box.
-Migration of Cisco VPN client to new Juniper netconnect by coordinating with domestic vendor.
-Testing the functionality & failover test of network after the design changes by coordinating with respective vendors.
-Coordinating with international & domestic vendors for their support
-Documenting UAT, Functionality test & failover test in the test document provided from MAS.
-Migration of the domestic & international spoke locations for the new design requirement.
-Documenting the network changes using Visio
Work location
TATA Consultancy Services, Chennai
Project
IKEA – Global Production
Customer
IKEA IT AB
Role
As a L2 Network Engineer, was responsible for,
-Implementation of new LAN/ WAN/ Wireless, Cisco L3 and L2 Switches, Cisco Routers, Firewalls for newly opened IKEA sites.
-Implementation of new LAN-to-LAN VPN between IKEA and external partners, and configuring firewall policies in FWSM.
-Migration of LAN-to-LAN VPN from Cisco 3000 concentrator to ASA.
-Handling of network operational issues related LAN/WAN/ WLAN/ Firewall/ VPN/ DHCP/ Proxy.
-Handling Change requests that lie within the scope of L2.
-Implementation of new stores with Cisco 2800 routers, 3750 switches, Cisco ASA 5520 Firewall, EIGRP, GRE over IPSec, QOS, HSRP
-Documenting the network changes
Tools used : CSM, ACS, Cisco works, Syslog, WCS, ASDM, STRM, BMC Remedy, Ethereal, HP Open view, TFTP
Work location
TATA Consultancy Services, Chennai
Project
Sify - Network Control Group
Customer
Sify Ltd.
Role
As a Network Control Group, was responsible for:
.
Configuration / Administration of Data Center LAN setup
Configuration / Administration of Office LAN, DHCP server, Wi-Fi.
Configuration / Administration of Network Setup for E-learning office in remote location
Documenting of changes, Network diagram, switch port details, Switch log report.
Configuration / Administration of Hosting Fortigate firewall.
IOS up gradation for data center switches, office LAN switches.
Configuration / Administration of Office LAN CISCO-PIX.
Description
Sify is one of the largest Internet Service Provider (ISP) in India, they offer Internet Service, Hosting Service, Infrastructure Service, etc.,
Work location
Sify Ltd, Chennai (as a Permanent employee)
Project
Sify - Network Operations Engineer
Customer
Sify Ltd.
Role
As a NOC Operation Engineer, Team lead, was responsible for:
End to End Implementation\Troubleshooting\Monitoring of Leased Line (E1, DS3, and STM1), ISDN, E1R2, Frame Relay, MPLS VPN/IVPN circuits in the NOC.
Providing first level troubleshooting for NOC Network Infrastructure.
Configuration / Administration of routers dedicated for VOIP, VPN, and IVPN.
Implementation/ Configuration of new VIOP project for Sify Call Center & Intra office, and administrating of NICE logger/CTI servers.
Monitoring & troubleshooting of Intra office VOIP setup, Call center setup IP phone setup, PBX.
Monitoring the entire network components and report/escalate/rectify any degradation/failure.
Documentation of Link Inventory, Network diagram.
Helping the team during critical issues
Achievements
Worked on implementation of IP phone for Broadband L2 customer care support in major SIFY offices (Mumbai, Bangalore, Delhi, Pune, and Chennai) over MPLS cloud.
Worked on implementation of INTRA VOIP CUG over our existing MPLS cloud to reduce the expenditure needed for STD calls.
Worked with team on implementation of MPLS setup for SPICE TELECOME’S project in major four locations in India (Mumbai, Chennai, Pune, and Bangalore).
Worked on implementation of Internet Gateway link (STM1) from Chennai to SINGTEL Singapore
Work location
Sify Ltd, Chennai ( as a Contract employee )
Education Summary
Qualification Category
Qualification
Subject
Bachelor Of Engineering
BE
Computer Science
Diploma
DIPL
Computer Technology
Professional references
Name
Contact Number
Manoj Kumar
adxhgw@r.postjobfree.com
Edwin
adxhgw@r.postjobfree.com
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