Monica Gammon

San Jose, CA *****

adxhfo@r.postjobfree.com 408-***-****

linkedin.com/in/monica-gammon-a73867aa

Summary

Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.

Experience

Lead, HR Operations, Shared Services and Employee Success Lead GlobalLogic

Nov 2018 - Feb 2023 (4 years 4 months)

• Performance Management, creating people policies

• Dealing with disputes appropriately, complex cases such as disciplinary grievances and appeals

• Supporting the organization through restructures

• Act as an advocate for equitable and fair treatment

• Maintained comprehensive knowledge of benefits programs, plans, policies and processes

• Provide consistent advice and support on relevant HR processes and policies

• Day to day operational work to support employees

• Provide high quality HR guidance, support and resolutions with a focus on employee experience

• Respond to a wide range of queries regarding the use of systems

• Plan and prioritize workload to ensure shared services processes run smoothly

• Identify customer-impacting issues and implement solutions and process improvements to increase customer satisfaction

• Participate in cross-functional process improvements

• New-hire advisor

• Provide information for Unemployment and Disability paperwork

• Perform on-boarding/off-boarding administrations

• Employee document management

• Payroll support; assisting employees with pay related queries

• Assist benefit plan participants in managing accounts and benefits eligibility

• Ensure all customer inquiries are resolved in a timely and effective manner to meet SLA’s HR Lead, Benefits Specialist

GlobalLogic

Oct 2018 - Feb 2023 (4 years 5 months)

• Coordinates the administration of employee benefit programs across US and Canada

• Responds and advises on teammate inquiries pertaining to eligibility and coverage; provides clear explanations and interpretations of plans

• Acts as a liaison between teammate and third-party providers to resolve any benefit issues

• Coordinates benefits open enrollment process as well as new hires, terminations, and life event changes

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• Prepares, coordinates, and distributes teammate benefit communications

• Provide information for Unemployment and Disability paperwork

• Creates, verifies and update employment letter

• Coordinate new hires in Fidelity 401k and HSA, update their contributions weekly in Fidelity

• Benefits reconciliation monthly

• Terminations in PlanSource and Fidelity

• Insurance verifications for immigration documents

• ADP True Ups to make sure benefit deductions match their paycheck deductions

• Update and maintain policies and employment date in Oracle

• Main Point of contact for employee questions

• Vita/Cobra reports for finance

Recruiting Coordinator

GlobalLogic

Apr 2016 - Sep 2018 (2 years 6 months)

• Supported 21 recruiters

• Prepare Offer Letters and Work Orders for new hires, contractors and full-time employees

• New Hire Compliance paper work

• Create help desk tickets for new hires, laptops request and allocation needs

• Update and get approvals to extend work orders expiring monthly

• Initiate and Finalize Corp to Corp legal agreements

• Format Resumes to Company Standards to present employees to clients

• Work directly with finance for compliance on invoices for external vendors and to extend Work Orders for extended projects to ensure they get paid

• Work directly with immigration team for compliance and to create offers for H1B candidates

• Help with Immigration vendor letters for VISA purposes

• Work directly with Legal to finalize contracts

• Collect data from operational contracts with vendors, NDAs, and similar documents

• Update database of contract terms and conditions and manage all follow ups

• Creating, tracking, and filing contracts involving vendors and outside consultants as well

• Create and update job descriptions on several job boards

• Job postings on Career page, Dice and Monster

• Use ATS and other internal apps for tracking new and potential candidates

• Help HR with laptop return labels

• Aid on timesheet issues, PO’s and various other concerns

• Allocation reports for Reporting managers, also help to guide them through this process and creating the tickets

• Process interview incentive letters, referral bonuses and pay raise letters

• Collect data from all vendors pertaining to Diversity reports on a quarterly basis

• Track and report on recruiter’s performance on a weekly basis

• Internal/external employee support

Recruiter, HR Generalist

United Health Care Staffing

Mar 2009 - Mar 2016 (7 years 1 month)

Full cycle recruiting. Call candidates who are seeking employment, old and new, including cold calling. Matching them with the perfect job that suits their needs and availability. Posting 100+ jobs on a Monica Gammon - page 2

daily basis to job sites. Social media Marketing on Facebook, LinkedIn and Twitter. My average is 6 submitles per week. With the correct tools, I can make a bigger difference. Licenses & Certifications

Learn HR Fundamentals for a Career in Human Resources - Udemy Human Resources For Beginners - Udemy

Ultimate HR Generalist and Human Resource Management Course - Udemy HR as a Strategic Business Partner - Udemy

Skills

Human Resources (HR) • Benefits Management • Shared Services • ADP Workforce • Compensation

& Benefits • HR Management • Corporate Recruiting • Strategic Human Resource Planning • HR Policies • Oracle HR

Honors & Awards

Certificate of Achievement - GlobalLogic Inc

Sep 2017

Recognition of outstanding team performance on the Walgreens Boots Alliance Recruiting Project FY2018

Certificate of Recognition "Key Contributor" - GlobalLogic Inc Oct 2018

Appreciation of outstanding contribution on helping to recruit 100 on the Verizon Account Certificate of Recognition "Outstanding Contributor" - GlobalLogic HR team Feb 2019

In Recognition of being a "lifesaver" and providing high quality support and help with Ericsson offers in a timely manner.

HR Rockstar - GlobalLogic Inc. CPO

Jan 2022

HR Rockstar

Customer Focus Champion

Q3 FY22

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