Customer Service Summer Camp

Stephanie Campbell

** ****** ***** ***, ***** York, ON, M6M5B7 647-***-**** adxhfl@r.postjobfree.com May 30

th

, 2023

To Hiring Manager,

I am a personal support worker, graduate from Humber College and I believe that I have the characteristics that your facility needs and deserves. My attached resume outlines all that I could offer your facility.

With a genuine, nurturing nature, with my educational background combined with a professional and ambitious approach has given me a solid understanding of a personal support worker and my on-the-job training has given me the opportunity to be a personal support worker. Teamwork and communication are part of my skill set. Experience in interacting with diverse populations has given me in-depth understanding and awareness of differences in both individuals and organizations. I am eager to hands on work as Personal Support Worker for your facility. For further details of my qualifications, background, and academic history, please find my resume attached. I am confident that I can contribute positively to the Personal Support Worker role, and I hope I get the opportunity to speak with you at your earliest convenience. Sincerely,

Stephanie Campbell

STEPHANIE CAMPBELL

25 Martha Eaton Way North York, ON M6M 5B7 647-***-**** adxhfl@r.postjobfree.com PROFESSIONAL SUMMARY

Caring and enthusiastic new graduate eager to contribute to team success through assisting youth and/or elderly with daily living activities in-home or within care facility. Assisting in attentive care to patients by managing health needs, helping with personal grooming, encouraging participation in healthy activities noted within care plan, and demonstrating healthy behaviors for daily living and social interactions. SKILLS

• Able to work under pressure • Hardworking

• Adaptability & Flexibility • Honest & Trustworthy

• Accurate money handling • Positive attitude

• Enthusiastic • Strong verbal & written communication

• Emotional support • Team player

• Documenting • Reliable

• Mentoring • CPR/first aid

• Employee Training & Supervision • Great Organization Skills WORK HISTORY

West Neighbourhood House – Toronto, ON 03/202*-**-**** Personal Support Worker – Home Support Worker

•Assisted clients with daily living needs to maintain self-esteem and general wellness.

•Assisted in feeding, toileting, personal care, and grooming

•Assisted in medication reminders

•Built strong relationships with clients to deliver emotional support and companionship.

•Consulted with supervisors to assess cases and plan strategies for enhancing care.

• Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance

• Maintained clean personal areas

• Provided safe mobility support to help patients move around personal and public spaces.

•Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

•Transported clients to and from hospitals, rehabilitation, and daily activities. McDonald’s – Toronto, ON 04/2016-Current

Shift Manager

• Built strong relationships with customers through positive attitude and attentive response

• Cash handling

• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

• Developed and coached employees to elevate skills

• Exercised composure under pressure and in escalated customer service scenarios

• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction

• Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business

Food Basics – Toronto, ON 04/2018-10/2018

Cashier

• Answered questions about store policies and addressed customer concerns

• Completed inventory counts and ordered merchandise.

• Helped customers complete purchases, locate items

• Maintained secure cash drawers, promptly resolving discrepancies in daily totals

• Restocked and organized merchandise in front lanes

• Worked flexible schedule and extra shifts to meet business needs TCDSB – Toronto, ON 07/2017-08/2017

Summer Camp Counsellor

• Coordinated and led leadership, art and sports activities for both small and large groups.

• Counseled individuals on self-discipline and personal accountability

• Helped at-risk youths in low-income areas by guiding, mentoring and counseling, as well as encouraging each to achieve personal goals

• Kept athletic and games equipment and facilities organized and maintained

• Made camp activities focusing on physical, social and emotional growth

• Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.

• Supported children by actively listening and offering encouragement CLINICAL EXPERIENCE

West Park Long Term Care Facility- Toronto, ON 09/2021-11/2021 Clinical Student

• Assisted residents with activities of daily living

• Assisted in personal care, such as bed bath, grooming, dressing/undressing, and toileting

• Assisted in feeding

• Made sure I understood each resident and their strengths, needs, and goals

• Provided emotional support for the residents

• Supervised residents while they participate in group activities such as golf, coloring, and religious services VOLUNTEER

TCDSB- Toronto, ON 07/2016-08/2016

Summer Student Mentor

• Counseled students individually and in group sessions to help promote personal and educational motivation

• Helped students develop organizational, time management and study skills

• Identified issues that hindered student academic achievement

• Taught lessons to students and faculty regarding issues such as bullying and drug abuse

• Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations

EDUCATION

Humber College – Toronto, ON 01/2022

Certificate: Personal Support Worker

Monsignor Fraser Alternative and Adult Secondary School – Toronto, ON 06/2017 High School Diploma

CERTIFICATIONS

Heaven Can Wait – Toronto, ON 06/2021-06/2024

Certified in First Aid/CPR

Humber College – Toronto, ON 07/2021

Certified in N95 Mask Fit Testing

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate