Customer Support Service
Resume:
Abdallah Dimachkie *
Abdallah Dimachkie
Green Card Holder, born in Beirut, on July 20 1951
Experienced pharmacist with a
demonstrated history of
working in the hospital & health
care and retail industry. Skilled
in Pharmacy Operations,
Pharmacy Regulatory
Requirements, Disease State
Management, Patient Care,
Coaching, and Management.
Strong healthcare services
professional with a Masters of
Pharmacy .
Contact
adxhce@r.postjobfree.com
Experience
Pharmacy Owner and Manager - Self employed
Lea Pharm, Beirut, Lebanon – (Jan 2004 - october 2022) Conducting the daily business operations including but not limited to : Dispensing prescription medication
Advising clients
Ordering pharmacy supplies
Controlling inventory on a daily basis
Abdallah Dimachkie 2
Enforcing best practice protocols when storing prescription drugs and controlled substances
Advising customers about the recommended use, dosage, side effect of medications
Verifying prescription details with doctors who prescribed them when needed Regional Manager for Middle East and Africa
General Electric medical, Beirut, Lebanon – (Aug 2001 - Oct 2003) Contacting general electric distributors in various countries under my supervision Achieving business goals and revenue targets. Overseeing daily operations, managing budgets, and setting performance objectives. Recruiting, training, and supporting general managers as well as conducting regular performance appraisals. Developing and implementing business, marketing, and advertising plans. organazing workshops for various sales managers
conducting conferences and participating in various exhibitions Director of operations
Saudi Medical Services, Riyadh, Saudi Arabia– (May 1986 - June 2001) Liaise with superior to make decisions for operational activities and set strategic goals
Plan and monitor the day-to-day running of business to ensure smooth progress Supervise staff from different departments and provide constructive feedback Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
Manage procurement processes and coordinate material and resources allocation Oversee customer support processes and organize them to enhance customer satisfaction
Review financial information and adjust operational budgets to promote profitability Abdallah Dimachkie 3
Revise and/o
Director of material management
Hariri Medical center, Kafarfalous, Lebanon – (Sep 1982 - Mar 1986) set goals and guidelines, supervise the procurement programs and procedures, manage purchasing staff, review documentation and requests, and liaise with vendors and suppliers, building positive relationships with them. Pharmacy Owner and Manager - Self Employed
Dimachkie Pharmacy, Beirut, Lebanon – (Apr 1976- July 1982) Skills
Proper knowledge in medication administration and dispensing Excellent communication and interpersonal skills
Strong organizational skills
Outstanding skills in customer service
Extensive knowledge of medical terminology
Computer literacy skills
Ability to work in a team
Accuracy and attention to detail
Experience dealing with key insurance providers
Languages
Abdallah Dimachkie 4
Arabic
Native speaker
English
Proficient speaker
Education
Masters Degree in Pharmacy
March 1976
American University of Beirut
Bachelor’s Degree in Pharmacy
September 1974
American University of Beirut
High School Degree
June 1969
International College, Beirut
Contact
adxhce@r.postjobfree.com
2281 Cherry Ave, San jose. CA 95125
Abdallah Dimachkie 5
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