ERINN TENBROECK

Elizabeth, NJ ***** adxhbu@r.postjobfree.com 908-***-****

SUMMARY:

Highly skilled inventory specialist with 7+ years of experience in a fast-paced warehouse environment. Experienced in identifying team needs and delivering effective solutions to problems. Personable and professional under pressure. EDUCATION

Plainfield High School – Plainfield, NJ

Graduation Date: June 1998

WORK EXPERIENCE

Bob’s Discount Furniture, Piscataway, NJ Customer Pickup Coordinator September 2022- Current

• Provide exceptional internal and external customer service, resolving issues within defined timeframes and according to quality standards and expectations.

• Establishes new and updates existing scheduled pickups, which requires communication and coordination with sales, customers, Independent Contractor (IC)/Independent Service Provider

(ISP) business contacts and station management.

• Performs requested pickup transfers and obtains customer approval for pickup window change to help provide an optimal pickup experience and ensure on-time pickups.

• Visits assigned station(s) to establish and build professional relationships and review opportunities to improve the customer and pickup experience. PharmScript, Somerset, NJ Pharmacy Technician - Customer Service July 2020-August 2022

• Performed a variety of crucial tasks, including the triaging of incoming phone calls from nursing facilities, processing verbal requests for medication, and providing status or confirmation of medication delivery.

• Excelled in troubleshooting issues and providing outgoing clarifications of medication orders and patient demographic data.

• Expertly coordinated incoming Medication Orders both via fax and by electronic interface, ensuring that all parties involved were informed and up to date.

• Handled multiple tasks simultaneously and maintain a high level of accuracy and attention to detail contributed significantly to the success of the medication order process. SeaFrigo Logistics, Carteret, NJ Customer Service Representative Sep 2019 - May 2020

• Utilized exceptional communication skills to take and process customer orders via phone and email, ensuring a seamless experience for all customers.

• Generated additional revenue by completing phone and internet sales and suggesting products to meet customers' needs and requirements.

• Demonstrated a deep understanding of the company's policies, procedures, and best practices, allowing me to train new employees to provide top-notch customer service.

• Strengthened the company's reputation by maintaining a high level of professionalism and adhering to customer service standards.

Kuehne + Nagel, Piscataway, NJ Inventory Specialist September 2017- August 2019

• Streamlined inventory tracking processes using advanced computer programs to monitor inventory levels and forecast future needs, reducing excess stock and associated costs.

• Conducted frequent and thorough inventory audits to ensure accuracy and identify discrepancies, resulting in a 15% reduction in inventory shrinkage.

• Implemented innovative inventory control strategies and collaborated with cross-functional teams to improve supply chain efficiency and optimize inventory turnover rate.

• Maintained meticulous documentation of all incoming inventory, including quantity, quality, and storage location, ensuring compliance with company and industry standards. Viking Termite and Pest Control, Bridgewater, NJ Customer Service Representative (Team Lead) September 2017- August 2019

• Streamlined scheduling and booking processes by managing multiple online calendaring systems, resulting in improved efficiency and customer experience.

• Demonstrated strong customer service skills by creating accounts, scheduling inspections and estimates, and resolving billing and collections issues for a diverse range of clients.

• Shared knowledge and expertise with new hires by providing a comprehensive training guide and fostering a collaborative and positive team culture.

• Improved customer satisfaction and retention rates by training employees on effective conflict resolution techniques and fostering positive relationships with clients. Best Buy, Wayne, NJ Inventory Control Specialist January 2015-June 2017

• Optimized inventory control policies and procedures resulting in a 15% reduction in waste and overstock.

• Expertly managed inventory on hand by ordering and tracking supplies, maintaining optimal levels to avoid stockouts.

• Trained personnel on inventory control procedures and policy, resulting in a more efficient and organized work environment.

• Conducted accurate counts of materials, equipment, and supplies in stock, ensuring an accurate and up-to-date inventory.

• Improved order fulfillment by efficiently picking orders and stocking the production floor with necessary parts.

CORE STRENGTHS

• Driven by achieving goals and completing tasks efficiently.

• Attentive to details, ensuring accuracy and precision in all work.

• Proficient in problem-solving, quickly identifying and addressing issues.

• Skilled in making effective decisions, considering various factors and potential outcomes.

• Experienced in managing time effectively, prioritizing tasks and meeting deadlines.

Contact this candidate