Center Representative Sales Associate
Resume:
Zantrissa Battle
Cordele, Ga *****
*******@*****.***
Dear Hiring Manager,
Your ad called out to me because the position, as described, is such a perfect match with my skills, as you will see when you review my resume. I bring a comprehensive set of skills that I believe will be valuable to your company. In my Junior Assistant Manager role, I honed my abilities in negotiating and process improvement, providing a firm foundation for the position. My communication, people-centric nature, and compassion have afforded me excellent customer service skills. I am excited to contribute my talents and proficiency in motivation toward your team efforts. As an engaging communicator with a proven track record in training and development, my focus on building strong professional relationships has been a beneficial asset throughout my career. Please review my enclosed resume for a more in-depth illustration of my work history and accomplishments. I would appreciate the opportunity to interview at your earliest convenience. Thank you for your time and consideration of my candidacy.
Sincerely,
Zantrissa Battle
Authorized to work in the US for employer.
Work Experience
Legal zoom Account Specialist
VXI Global Solutions
March 2023 – Present
Engage with customers and guide them through the entity process, customize service packages for customer’s needs, overcome barriers and up sale standalone packages, foster relationships with new and old customers, ensure accuracy and completeness of all documentation, collaborate effectively with team members, independently resolve routine and complex issues, document customer interactions and keep accurate records in company database.
Call Center Representative
Secure Car Care – Remote
August 2022 – March 2023
Wait for possible objections and proactively prepare a response to counter the customer. Overcome barriers and move forward with the sale. Verify and update customers information. Resolve customer concerns by providing appropriate information regarding service. Ensure quality service by following the company policies, procedures, and standards. Meet and exceed sales objective while still providing excellent customer service.
Nail Technician
Perfect Nail Salon – Cordele, Ga
June 2021 to January 2023.
Deliver high-quality manicures, pedicures and other nail treatments.
Welcoming clients into the salon/receptionist. High energy-level, customer service oriented and friendly. Discusses nail service and treatment with clients. Adheres to the highest standards of sanitizing tools and equipment.
Assistant Manager
Rainbow Shops – Cordele, Ga
June 2020 to May 2021
Coached team on effective upselling and cross-selling methods. Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. Generated friendly and knowledgeable service. Managed inventory. Make out going calls to customers about lay-a-away item and/or store credit card.
Department Manager
Walmart – Cordele, Ga
May 2016 to May 2020
Managed inventory and receiving operations. Maintained optimal stock levels and meet expected demands. kept employee workloads fair and balanced to achieve daily objectives. Cultivated positive rapport with fellow employees to boost company morale and promote employee retention. Communicated clearly through verbal and written notes. Assisting members by questioning, probing, and reasoning regarding their inquiry.
Sales Associate
Walmart-Cordele, Ga
February 2015 – April 2016
Supported efficient and timely replenishment of sales floor merchandise. Provided accurate information about promotions, customer programs and products, helping drive high customer retention. Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires.
Front Desk Clerk
Quality Inn and Suites – Cordele, Ga
January 2013 to December 2014
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Explained details regarding property, including nearby restaurants, pool area, spa and fitness center to acclimate patrons to hotel environment. Respond to inquiries and transfer calls to correct personnel.
Intelligence Specialist
U.S.Navy
January 2009 to January 2013
Supervised gathering, reviewed and dissemination of intelligence information from human sources, electronic sources, and counterintelligence. Produced multi-source intelligence reports. Applied new and advanced tools and techniques to intelligence cycle, addressing complex challenges with emphasis on big data analytics and data visualization.
Retail Sales Associate
Goody’s -Cordele, Ga
June 2007 to December 2008
Supported efficient and timely replenishment of sales floor merchandise. Provided accurate information of sales floor merchandise. Provided accurate information about promotions, customer programs and products. Helped drive high customer retention. Recommended, selected, and helped locate and obtain merchandise based on customer needs and desires.
Education
College Degree in Cosmetology
South Ga Technical College – Americus, Ga
August 2020 to July 2021
College Degree in Nursing
South Ga Technical – Cordele, Ga
August 2014 to July 2015
High School Diploma
Crisp County High School
August 2004 to may 2008
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