Call Center Adjunct Faculty

Todd K. Holman

Mesa, Arizona, ***** adxhai@r.postjobfree.com (623) 623-***-****

A highly accomplished, advanced degreed professional with 15+ years of unique experience in adult learning technology in higher education and corporate settings, including content development, classroom instruction, curriculum and instructional design, e- learning technology consulting, coaching, and SAP end user design and skills, and work aids. Saba, KnowledgeNet, New Classroom, Learning Management Systems, and uPerform, Info-Pak, Articulate and Captivate content development software.

Core Accomplishments

Supported implementations and upgrades of SAP software ERP systems, through the design, development, and delivery of performance-based end user training materials for clients with contract values of up to $1.5, 000,000.

Utilizing a 'trusted advisor' approach in leading 11 inside and remote learning consultants, in the design and implementation of curriculum at scale, applying the ADDIE model for on-going assessment and measurement of learning outcomes and retention.

Maintained an individual client book of business of up to 35 Fortune 100 & 500 companies, with over $1.2, 000,000 in contract values.

Designed, wrote, and delivered leadership training curriculum on the self-assessment, research/information gathering, decision making and implementation dimensions of career management for over 700 culturally diverse Master of Business Administration and Graduate Business students.

Facilitated on grounds career management classes for up to 300 graduate business students.

Professional Experience

Scoring Supervisor Pearson Corporation, Mesa, Arizona 2022 & 2023

• Supervised 15 scorers of the 9-11th grade seasonal Partnership for Assessment of Readiness for College and Careers (PARCC) English Language Arts/Literacy tests.

• Oversaw and maintained a scoring environment that exceeded the individual and team inter reader reliability rate expectations of 65% by 13%.

• Back read each individual scorer's responses and provided feedback to ensure an individual Inter Reader Reliability rate of 65%.

• Coached individual scorers and provided compelling strategies to improve performance, accuracy, and efficiency.

Adjunct Faculty, University of Phoenix College of Social Sciences 1999 to 2019

Phoenix, Arizona, Tempe, Arizona

Taught on grounds undergraduate college and university classes of up to 45 students in psychology, human services, and general education.

Delivered content through lecture, educational technologies, visual presentations, and small groups; emphases placed on developing skills that can be applied to real work situations.

Developed customized curriculum, lesson plans, and comprehensive syllabi.

Managed classroom dynamics.

Implemented cutting edge educational technologies strategies to increase learning and retention, while maintaining a 64% graduation rate.

Provided detailed feedback on format and content issues of written assignments and evaluated individual and group oral presentations.

Developed customized assessments to measure individual and team progress in accomplishing learning objectives.

SAP Training Developer, RWD Technologies - Baltimore, MD 2007 to 2008

Developed SAP software end user training materials, including simulations, and work instructions, in SAP Quality Management, General Ledger, FICO and Materials Management modules.

Developed high performance training materials using uPerform and Info-Pak content development tools.

Developed conceptual materials from scratch and leveraged existing conceptual materials.

Applied instructional design methodologies in developing introductory courses for up to 30 participants in content such as the SAP General Ledger.

Senior Inside Learning Consultant, Thomson NETg, Scottsdale, AZ 2004 to 2006

Assessed enterprise-wide-learning training and organizational development needs designing and developing customized and off the shelf technical learning solutions and process improvements while interfacing with C-level clientele

Consulted on training and development requirements, curriculum design, and implementation and evaluation stages for fortune 1000 companies with individual annual contract values of up to $200,000.

Developed long range e-learning training and development solutions, maintaining an 85% contract renewal and upgrade rates

Provided director-level training on learning management system administrative, technological and reporting functionality.

Adjunct Faculty, Maricopa County Community College District - Tempe, AZ 2002 to 2004

Taught 3 sections of Fundamentals of Health Care and Introduction to Medical Terminology for 60 ethnically diverse, first-generation college students, currently high school juniors and seniors, enrolled in the Achieving a College Education ("ACE") program, at Gateway Community College.

Instructed Introduction to Medical Terminology, for 25 first year nursing students in Health and Nursing Careers Pathways at Gateway Community College.

Taught 5 sections of up to 45 students per section in Intro to Psychology classes, and 1 section of Developmental Psychology.

Career Consultant,

MBA & Graduate Business Career Management Center. Tempe, Arizona, 1997 to 2001

Facilitated training classes ranging from 15-300 students.

Led a cross-functional consulting and programming team in operationally defining, designing, and implementing training delivery strategies for achieving results-oriented processes.

Facilitated learning and counseling environments accommodating culturally diverse populations, achieving over 95% annual job placement in Supply Chain Management.

Developed and implemented needs assessment surveys

Evaluated and identified vendor training delivery products, services, and processes

Oversaw all facets of a mock-interviewing program for over 200 first year MBA students while improving student performance as measured by interviewer evaluation.

Initiated first-ever matching of recruiters to concentrations, resulting in 4 summer internships

Recruited 36 corporate executives representing 23 firms to participate as mock interviewers and compiled "Measurements of Central Tendencies for Eight Criteria" results evaluation report.

Education

Master of Science, Counseling, Higher Education

West Chester University - West Chester, Pennsylvania

Bachelor of Science, Psychology

University of Utah - Salt Lake City, Utah

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