Front Desk Research Assistant

ANNA ADAMS

Richmond, VA *****

757-***-**** - ********@***.***

PROFESSIONAL SUMMARY

Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. SKILLS

Customer Inquiries

Email Correspondence

Customer Experience

Basic First Aid

Constructive Feedback

Greeting Visitors

WORK HISTORY

Front Desk Management Service Desk Team

Management PowerPoint Presentations Office

Supplies and Inventory Departmental Support

Problem Resolution

03/2021 to Current Desk Assistant

VCU – Richmond, VA

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Delivered top-notch administrative support to office staff, promoting excellence in office operations.

Greeted guests in with friendliness and professionalism. Answered incoming calls, processed requests and relayed messages to appropriate personnel.

Transferred and directed phone calls, guests and mail to correct staff members. 08/2022 to 01/2023 Resident Assistant

VCU – Richmond, VA

Maintained a clean, safe and well-organized patient environment. Assisted residents in preparing for activity and social programs. Responded to room transfers, incident reports and maintenance requests. Attended, participated and contributed to monthly staff meetings addressing resident needs.

Counseled peers on career, academic and personal concerns. 09/2020 to 01/2021 Research Assistant

VCU – Richmond, VA

Worked both independently and collaboratively in fast-paced laboratory environment.

Performed statistical, qualitative and quantitative analysis. Attended seminars and symposiums to improve overall knowledge and understanding.

Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations. Demonstrated strong writing skills to generate original correspondence and reports.

Collaborated with leadership team to identify relevant questions and determine best methods of collection.

EDUCATION

Expected in 07/2024 Bachelor of Science: Psychology Virginia Commonwealth University - Richmond, VA

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