Professional Summary

Skills

Experience

ETTA ***7 HEARTSONE THOMPSON WAY

JONESBORE, GA 30038

Ph: 678-***-****

adxh9h@r.postjobfree.com

Accomplished and energetic Office Manager with a solid history of achievement in staff managment. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include Time managment, customer service and writing and verbal skills.

Service-oriented Customer Service with over 15 years background in administrave duties. Core competencies include communication and time management skills. Handles tasks with accuracy and efficiency. Responsible account manager proficient in maitaining the accounts and keeping customers Happy . Passionate and motivated, with a drive for excellence. Friendly and enthusiastic restaurant CSR with over 10 years of specialization in fast food restaurant. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Customer and Personal Service

Administration and Management

Service Orientation

Personnel and Human Resources

Time Management

Clerical

Production and Processing

SAP system

ACCUPLUS system

Shipping and receiving

Inventory Managment

Mar 2005 Sep 2014

HAMPTON, GA

CUSTOMER SERVICE REPRESENTATIVE

MCDONALD ESTAURANT

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Determine charges for services requested, collect deposits or payments, or arrange for billing.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Greet customers entering establishments.

Answer customers' questions, and provide information on procedures or policies.

Supervise others and provide on-the-job training.

Offer customers carry-out service at the completion of transactions. Sep 2000 Sep 2014

MORROW, GA

OFFICE MANAGER

AMWARE LOGISTICS

Establish tables of accounts and assign entries to proper accounts. Monitor the facility to ensure that it remains safe, secure, and well-maintained.

Prepare and review operational reports and schedules to ensure accuracy and efficiency.

Hire and terminate clerical and administrative personnel. Set goals and deadlines for the department.

Acquire, distribute and store supplies.

Conduct classes to teach procedures to staff.

Manage leasing of facility space.

Prepare staff schedules.

Direct support staff in handling of paperwork processed by clerks' offices. Answer customers' questions about merchandise and advise customers on merchandise selection.

Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.

Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions. Purchase new or additional stock, or prepare documents that provide for such purchases.

Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.

Process and review employment applications to evaluate qualifications or eligibility of applicants.

Explain company personnel policies, benefits, and procedures to employees or job applicants.

Record data for each employee, including such information as addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates of and reasons for terminations. Interview job applicants to obtain and verify information used to screen and evaluate them.

Answer questions regarding examinations, eligibility, salaries, benefits, and other pertinent information.

Search employee files to obtain information for authorized persons and organizations, such as credit bureaus and finance companies. Prepare badges, passes, and identification cards, and perform other security-related duties.

Arrange for in-house and external training activities. Jan 1987 Mar 1999

HAMPTON, GA

STORE MANAGER

KRYSTAL RESTAURANT

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Direct and supervise employees engaged in sales, inventory-taking, Education

reconciling cash receipts, or in performing services for customers. Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Inventory stock and reorder when inventory drops to a specified level. Instruct staff on how to handle difficult and complicated sales. Estimate consumer demand and determine the types and amounts of goods to be sold.

Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.

Assign employees to specific duties.

Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.

Plan and prepare work schedules and keep records of employees' work schedules and time cards.

Establish and implement policies, goals, objectives, and procedures for their department.

GRIFFING, GA

Jun 1989

High School Diploma: ACCOUNTING

GRIFFING HIGH SCHOOL

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