Shanda L. Burmeister

** * ***** **** **** ~ Gettysburg, PA. 17325

Phone: 301-***-****

Email: adxh9b@r.postjobfree.com

Objective: Seeking a position as a packer for first shift

HIGHLIGHTS OF QUALIFICATIONS

Provides a mix of leadership experience and on the floor knowledge of customer interactions.

Willing to go the extra mile to ensure that any and all customer issues are addressed with the best possible resolution.

Capable of making numerous and difficult decisions under high stress situations.

“Outside the box” thinker; maximizing all resources to get the job done quickly and efficiently.

EXPERIENCE

Putman Plumbing Inc. Middletown, MD Nov.2017- Present

Client Care Liaison

Oversea daily schedule for technicians, while answering handling both inbound and outbound call flow of the daily operations.

Managing all time cards for technicians to ensure accurate information on clock in and clock out punches are completed for payroll processor

Managing all clerical skills such as responding to client emails and phone call, contacting clients for proper county and city inspections of work completed along with accurately filing information for records.

Managing reports to show what calls are not yet completed and ensuring a timely return to complete the call, along with making sales calls for additional work quoted.

Aldi Frederick, MD Nov.2016- May 2017

Picker/Order Selector

Operating heavy equipment to pick up and load pallets to select all items ordered as needed by the stores, practicing appropriate safety guidelines for everyone working

Accuracy of order selection along with prompt selection to complete orders

Knowing limits for height and securing items accurately so that they would not fall apart in transit to the stores

Being a team player and willing to work just as hard as and diligently as the other team mates to ensure timely completion along with safety of those around me.

Navy Federal Credit Union Herndon, VA August 2015-October 2016

Mortgage Collections Specialist

Placing outbound calls to clients who had hit early stages of default to collect on loan payment and avoid risk of further collections

Reduce the risk of default and mitigate the loss for the financial institution on the loans, along with assisting home owners who were in default due to a situation or circumstance they could not control both short and long term

Managed overall data on accounts by using Citrix mainframe along with back office soft wear, also offering account services abilities such as but not limited to checking account balances and assisting with additional questions.

Displaying empathy and customer service while always striving to go above and beyond the needs of the home owners and members.

CVS Pharmacy Omaha, NE. Aug. 2011 – Oct.2012

Shift Supervisor

Managed a team of up to 5 members, ensuring that all assigned tasks are completed on time, proper shift time management is accomplished and the appropriate delegation of customer facing issues

Provided coaching to team members as needs dictate throughout the assigned shift with the goal of improving the overall customer experience.

Went the extra mile to learn all store functions including store inventory receipt to book keeping.

American Eagle Outfitters Omaha, NE. Nov. 2010 – Apr. 2011

Shift Manager

Managed a team of 5 team members to exceed the daily sales goal. Placed team members in the best position possible to ensure customer satisfaction.

Properly delegate daily tasks to team members to ensure that all store functions are cared for.

Worked directly with customers and provided them with in-depth knowledge of the products that were provided by the store location. Would call around to other partner stores to find the product that the customer was looking for to ensure that they left the store happy and in a more likely position to return.

Followed through on team member tasks, provided counseling as needed and walked the team members through team building exercises.

EDUCATION

American Intercontinental University ~ Online ~ June 2006 – July 2007

Major: Business Administration ~ 100% completed, pending finalization/graduation

Governor Thomas Johnson High School ~ GPA 3.75

SKILLS

NAME LEVEL LAST USED/EXPERIENCE

Microsoft Word Expert Currently Used/10 years

Microsoft Power Point Expert Currently Used/10 years

Microsoft Excel Expert Currently Used/10 years

Typing Speed 55 WPM Expert Currently Used/6 years

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