CHRISTY BRATCHER

Christybrat&adxh8t@r.postjobfree.com · 502-***-**** · Louisville, KY

Customer Service Clerical Data Entry

Interested in Full time Remote position as an experienced Customer Service Rep and Office clerical accomplished professional with 13 years in customer service calls, tech support and data entry. Highly skilled in QuickBooks software, SugarCRM, and Microsoft Teams. Willing to work varies hours and work overtime if needed.

EXPERIENCE

FEBUARY 17, 2022 – MARCH 30, 2023

Remote Customer Service Rep, LogicMark

Inbound and Outbound service calls. 90% of calls were Veterans regarding benefits and medical devices. Resolved complicated customer issues, complaints and challenges.

Worked with department team and management teams to develop more efficient service for Veteran benefits. Retrieving customer data, presenting relevant product information.

Remained courteous and calm, even during moments of customer dissatisfaction.

OCTOBER 15, 2016-MARCH 8, 2021

Hybrid Head Office Assistant, Back Alley Ornamental Iron, LLC.

Inbound, Outbound and face to face customer services.

Accounts Payable, Accounts Receivables, Billing with QuickBooks software.

Maintained a thorough knowledge of the office, including the locations of various files, documents, and reports.

Scheduled business appointments, travel and meetings.

Organized and completed follow up on projects and assignments.

Purchasing and tracking products and supplies.

Worked directly with the company’s President on the daily responsibilities.

EDUCATION

1991-1995 BULLITT EAST HIGH SCHOOL 2000-2002 BUSINESS MANAGEMENT CERTIFICATE

SKILLS

Great Communicator

Self-Motivated

Problem-solving

Quick learner

Great Organization

Strong computer (QuickBooks, Microsoft Word, Excel, Outlook.

Data Entry

ACTIVITIES

In my personal time I enjoy strength training and running at the gym 4-5 days a week. Going to my teenager’s school events is another enjoyable time for me. Working out in the yard with plants and flowers is a favorite activity in the warmer seasons.

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