Administrative Assistant Customer Service
Resume:
Donna E, Johnson
Address
*** ******* **** *****, ****** Robins, Georgia 31088
Phone and Email Address
478-***-**** *******@*****.***
Objective
Seeking a challenging position for a senior with over forty years of education and work experiences.
Experience
Present – July 2019
Unemployed – Full Time Family Caregiver
Warner Robins, Georgia
providing duties and services that included – medium housework, purchased and delivery groceries and goods – cleaning, washing, changing bedding and linens, cooking, and light yard work.
Physical care bathing, changing clothes, feeding, administering medications, transportation to doctor appointments, sitter and monitoring vitals, dealing with the disease of dementia.
Worked with home health care numerous times and hospice while my father was in hospital and rehab care, and while at home. My mother passed from pulmonary fibrous December 2022.
Nov 2018 – Jun 2020
Former Independent Life and Health Insurance Agent
Macon/Middle, Georgia Area
Self-employed Life Insurance Agent -
Prospected for new clients and leads
Provided life and health insurance education and products to small businesses and individuals.
Nov 2009 – Jan 2018
Lowe’s Home Improvement Center
Cashier, CS Associate, Sales Specialist
Warner Robins, Georgia
Cashier and Head Cashier –
Performed cash and customer transactions for retail products and services sold.
Merchandised frontend of store and other departments, keeping displays and work area clean.
Performed additional duties as requested by my supervisor
Customer Service Associate -
delivered excellent retail sales throughout the store – especially in Home Decor, Tool World, Hardware, Flooring and Paint
Merchandised and restock departments as needed
Provided and performed cutting services for customers such cutting blinds, carpet, keys and glass.
Also performed Cashier duties as needed.
Performed additional duties as requested by my supervisor
Sales Specialist –
In the Millworks Department – sold doors, windows, wood trim, door, window and stair hardware and installation services to the retail customer for doors, and windows.
Coordinated inspections, measure estimates and installs with customers, installers and Install Department.
Placed special order for doors, windows and catalog products.
Jan 1997 – Nov 2008
Emdee International Inc.
Network Administrator/Bookkeeper/Office Warehouse Manager
Atlanta, Georgia
Bookkeeper, Accounting and Administrative Assistant –
Bank reconciliation, deposits, payroll, Financials MS ExCel
AP/AR, processing mail and sales invoices
Answering telephones, correspondence and emails.
Performed any duties in office, showroom and warehouse as directed for a small wholesale fabric company
Network/Systems Administrator –
Installed and managed computer network including wiring, wifi, routers and other equipment
Installed and maintained desktop operating systems, computer software and security software such Windows, Peachtree Accounting, Netscape, Nortons, McAfee, email platforms and other software products.
Installed and monitored telephone system, fax machines and copiers included service and maintenance.
Assisted with logistics and preparations for show rooms, event shows and trade show events.
Performed shipping and receiving warehouse, maintaining supplies and merchandise.
Performed assigned duties as required
Jan 1998 – Apr 2000
SourceTec International Inc.
Logistics Manager
Alpharetta, Georgia
network administration for small computer consulting firm including telephones and emails
Managed and coordinated position placement, interviews and job scheduling, transportation and lodging for over one hundred computer consultants
Performed accounting functions such as time billing, expense reporting and payroll
Prepared, filed and maintained employment records for consultants
1983 – 1996
Several Credit Unions -
Loan and Collections Manager, Teller, Accounting Clerk
Albany and Atlanta, Georgia
administrative assistance, payroll, bank and ATM reconciliation clerk,
Investments, company Bank reconciliation and payroll.
Collections Manager with training in bankruptcy, repossession and recovery.
Loan Manager – Certified Mortgage lender, issued loans for home equity, credit cards, autos and personal needs.
Performed teller, clerking and promotion duties as assigned.
Other Experience
1978 – 1998
Office Manager for a dentist – certified as X-ray technician, evaluated and scheduled patients for appointments.
Restaurant Experience as cook, kitchen manager, bartender, waitress and hostess
Music – performed in local symphony, stage band, symphonic orchestra and theatre pit orchestras
Worked as Office Assist in a music store, delivered newspapers and served as a security guard at the local airport, pre-TSA
Education
1978 – 1989
Associates Degree in Liberal Arts from Albany State University, formerly Albany Junior College, Albany, Georgia
Software skills
LibreOffice, Microsoft Office including Word, Excel and Outlook, Peachtree Accounting, WordPerfect, Social Networking, Thunderbird and other browsing, email and social networks. 10-Key, typing, POS systems
Donna Johnson
241 Leisure Lake Drive
Warner Robins, Ga. 31088
*******@*****.***
Dear Company Recruiter,
Thank you for the opportunity to express my desire to work for your company. I will bring to this position a strong work ethic, with a discipline to detail. My resume also reflects my ability to learn new skills, and apply them to the tasks at hand. I have spent the past forty years building on these experiences, the body of my work. I learned skills in customer service, banking, accounting, office administration and bookkeeping at a retail and wholesale level, on a foundation of a Liberal Arts Degree.
During the pandemic, I was a full time family caregiver, nurse and companion, skills I learned fast and applied. This period of time ended my outside working career for a short period, but it did not end my learning. I listed that experience on my resume because that is how life happened. Both of my parents have passed away, and I am a better person for caring for the needs of a loved one. It was an intense period working through illnesses, hospital stays and death.
The whole of my life experiences will delivery patience to listen, to serve and deliver, and yes, learn.
Thank you again for this opportunity to tell my story beyond an assessment and a resume. I am excited to speaking to you, and look forward to hearing from you soon.
Yours sincerely,
Donna Johnson
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