Accounting Clerk Customer Service

Shell Sullivan

adxgzf@r.postjobfree.com

Louisville, KY, US • 502-***-****

Accomplished, results-driven professional with expertise in psychology and extensive experience in leading projects from inception to completion, skilled in HR management. Proven success building and training high-performing teams, enhancing operational workflows, organizing resources efficiently, and maintaining conducive work environment. In-depth knowledge of HR best practices, including employee onboarding, performance evaluation, policy development, and compliance. Adept at identifying and achieving project needs to drive process improvements/bottom-line gains and competitive advantage. Articulate presenter with talent for achieving ambitious results building internal/external allies and establishing collaborative team environment. Proficient in conducting research, collecting and analyzing data, and presenting findings to support evidence-based decision-making. Strong communication, analytical, leadership, and problem-solving skills with innate ability to optimize HR processes and project efficiency to drive organizational success.

Areas of Expertise

HR Strategies & Management

Team Building & Leadership

Project Governance & Control

Budget Administration

Accounting Management

Employee Development

Relationship Building

Performance Optimization

Cost Reduction & Containment

Audit Management

Policy Design & Execution

Resource Management

Staff Training & Development

Continuous Process Improvement

Financial Analysis & Reporting

Professional Experience

Dr. Stanton – Louisville, KY 2013 – Present

Research Assistant and Office Manager

Conduct research on diverse psychology studies, information, and data. Lead day-to-day operations of general office, such as scheduling appointments, organizing study information, managing correspondence, and maintaining office records and supplies. Deliver exceptional assistance in collection and organization of research data. Provide support in preparation and submission of manuscripts for publication. Manage confidential and sensitive information with discretion. Oversee office budgets and financial records, including tracking expenses and processing invoices. Exhibit expertise as primary point of contact for visitors, clients, and collaborators.

·Administered extensive data management for research projects.

·Managed and upheld records of all research activities and findings.

·Enhanced office efficiency by identifying and implementing process improvements.

·Ensured efficient execution of research tasks in collaboration with other team members.

Additional Experience

KHESLC – Louisville, KY

Research and Training Coordinator

·Conducted review of accounts for precision.

·Formulated and revised procedural manual for loan diligence.

·Rectified and reconciled accounts while ensuring compliance with set diligence standards.

·Maintained meticulous records of diligence and compiled information for governmental audits.

·Developed, trained, and conducted performance evaluation/appraisal for customer service staff in collections.

Assistant Team Lead – Default Recovery Skip

·Created and managed account audit report to optimize skip step procedures, evaluated skip-trace calls.

·Supervised high-performing team and confirmed seamless execution of tasks and adherence with set regulations.

·Developed and executed system transition within department, replacing manual written forms with computer downloads.

·Provided training and guidance to enhance employees' motivational and innovative skills in borrower contact and collection.

·Performed research and generated reports on incarcerated borrowers, license and certification status, and deceased borrower accounts.

·Nurtured and fortified reliable relationships with employees through effective communication and engagement; conducted monthly and annual performance evaluations.

Senior Accounting Clerk – Blue Grass Automotive – Louisville, KY

·Reconciled account ledgers and bank accounts.

·Conducted cashier training sessions and provided ongoing support to new hires.

·Developed training protocols and updated procedural guidelines for cashier onboarding.

·Managed daily bank deposits for three departments and conducted audits of cash drawers and records.

·Assessed automobile inventory, performed physical inventory counts, and maintained records for five automotive locations encompassing nine different makes.

Education

Bachelor of Arts in Psychology (one class to completion)

University of Louisville School of Arts and Sciences – Louisville, KY

Contact this candidate