Jack McNally

Email: adxgyh@r.postjobfree.com

Home: 309-***-****

Professional Summary

An IT professional with over 30 years of experience and a passion for knowledge, maintaining technologies ranging from HP3000 mainframe to Microsoft Windows Server (NT-2016). I have extensive knowledge of Microsoft Windows Server-2003 to 2016, VMWare (Virtual Center), Exchange Server – 5.5 to 2010, Blackberry Server, Kofax/Topcall Fax Server, NAS (Network Attached Storage) devices for Backup solutions and Kaspersky Anti-Virus. Possess exceptional communication skills, both written and orally, and would prove an asset to an organization as a leader, employee and mentor to those individuals in need of exceptional guidance. I guarantee to give 100% of my abilities, especially if it means acquiring new skills or sharing my extensive knowledge and experiences.

Technical Skills

Experience with a “Command Center” infrastructure support environment working with all support areas including Network Support, Unix Support and Service Desk Support Analysts to resolve problems affecting the enterprise infrastructure.

Extensive experience working with MOM/SCOM for maintenance of the Microsoft infrastructure. Utilizing SCOM as a primary tool to resolve Microsoft Windows Server issues at an enterprise level.

Extensive experience with Service Manager and was an Expert Trainer for the SM 9.3 rollout as it was upgraded from 7.11 to 9.3.

Administration for Windows Server Platform from 2003 to 2016.

Unix/Linux experience troubleshooting/patching/updating VMware Host based Servers.

VMware virtual center administration.

Proficient with Active Directory Users and Computers (ADUC).

PowerShell scripting and modification experience.

Microsoft Office 365 Administration and support.

Azure Active Directory Administration.

Desktop support for Windows Professional 7, 8.1 & 10, extensive troubleshooting and problem resolution. Loading new systems, updating software and maintaining the infrastructure.

Supporting Systems backup’s with StorageCraft Enterprise backup solutions on Q-Nap NAS storage devices.

Cluster Management.

Extensive use of Enterprise Communications (Teams, Lync, Exchange, and SharePoint).

Professional Experience

Lead Operations Engineer

Ameren Illinois

July 2019 – January 2023

Lead Operations Engineer for Ameren of Illinois, this role evolved as I began to work closely with my incredibly talented team. As I moved forward my focus was to guide the team and build cohesive relationships across all business lines. I had the responsibility to work closely with Security, Customer Service, Network, and Development teams to assure that my team would exceed established business requirements. I was able to effectively manage and motivate this team of IT professionals, as well as work collaboratively with other departments within the organization.

My focus was to make sure that my team had the tools, training, and resources to provide outstanding support for the people that provide services to the Ameren customer. This team has the most diverse skill set that I’ve ever worked with on an enterprise level, some responsibilities include:

oTroubleshooting computer hardware, software, and networking issues

oImaging/re-imaging various Microsoft operating systems on numerous computer types

oTroubleshooting external Modem and Radio issues in service vehicles

oDesign and placement of computer hardware and peripherals in service vehicles

oMaintaining video conferencing across the enterprise

oDeploying network printers across the enterprise and resolving issues

oOrder, upgrade and deploy new computer hardware and peripherals across the enterprise.

oWork with outside vendors to resolve numerous hardware problems.

oProvide expert insight to projects and assist with overall success.

oApplication and software support

oAssist departments with IT expertise for customer outreach programs.

At the start of COVID-19I took the lead role in getting all our Customer Service Representative’s the ability to work from home as Ameren moved in that direction. I developed the process and procedures, documented them, and assisted both Illinois and Missouri teams to make this happen. I also worked to develop SCCM task sequences to install all the Customer Service applications unattended, this saved our teams hundreds of hours in setup and deployment time for all Customer Service Representatives moving to the new work from home requirement.

In my time at Ameren, I accomplished so much, I had been tasked with so many efforts and have delivered with exceptional reviews. My performance ratings are exceptional and most importantly my co-workers trust and believe in my skills to take care of any problem they encounter with my direction.

Lead IT Administrator

GETZ Fire Equipment Company

July 2017 – July 2019

Working as the Lead IT Administrator for GETZ Fire Equipment Co and subsidiaries, I am responsible for maintaining the enterprise environment, managing Anti-Virus solutions, Backup solutions, Server Hardware and Support, Networking, as well as setting up new and existing user computer hardware and upgrades. I report directly to the Vice President and all issues are resolved and escalated with mutual consideration from both of us.

oI maintain and update Kaspersky Security Center 10/11 for the enterprise Anti-Virus solution. I have upgraded the software and deployed it to all servers and approximately 150 workstations. I am responsible for setting and updating policies across various departments as well as maintaining the network agent connectivity for new virus definition deployment.

oUpdate and maintain/troubleshoot StorageCraft backup solution for all Windows Servers in the enterprise. Monitor and verify backup chains are complete and that disk space is optimized on the primary/secondary NAS devices.

oManually updated over 150 workstations from Windows 7 and 8.1 to Windows 10 and successfully migrated the entire infrastructure before end of support for Windows 7.

oSetup VMware Workstation on numerous computers for fire alarm technicians that needed to have Windows XP, Windows 7 and Windows 10 available to perform maintenance on older/newer fire alarm systems. This involved setting up two additional Virtual Machines (VM’s) on each computer and configuring the network adapter(s) to connect with the outdated software running on the older alarm systems. The technicians had previously been forced to have three computers available and assigned to them to perform their jobs successfully.

Since joining this organization, I have been given the opportunity to help move the enterprise forward from on-Premise/Hybrid Exchange to O365 Enterprise solutions and support. I have been afforded the opportunity to develop my Active Directory, and Azure Active Directory skills, as well as, honing my knowledge of Microsoft Office 365 setup and support, PowerShell and AD Policy Management.

oCompleted the manual migration of mailboxes of terminated employees to O365 utilizing the Exchange Admin Center.

oSetup Azure Active Sync to only sync with designated AD Groups and OU’s deemed necessary for O365 deployment.

oMaintain our on-premise Active Directory as well as O365 Admin Center.

oMake sure that all current mailboxes are secured with Multi-Factor-Authentication.

oMoved all users’ personal files from the My Documents folder to OneDrive to make sure that all documentation was maintained in O365.

oAssisted in the Migration of over 10 TB’s of data from our on premise file server to SharePoint online and trained users on the use of OneDrive and how to navigate SharePoint. Prior to migration I needed to reduce the file size for all files on the existing file server due to the URL size limitations that exist within SharePoint for all Excel files.

oAssisted in the creation of SharePoint Sites, Sub-Sites and Document Libraries.

oDeployed Microsoft Teams to all users in the organization and trained them on its use and how it would replace Skype for all online meetings.

oDeployed O365 to all workstations and configured it for all users in the organization via O365 online.

oCreated generic mailboxes and calendars for use by various departments and converted numerous mailboxes to shared mailboxes within the organization.

oTroubleshoot all email delivery failures to determine a root cause and correct on our end if necessary or reach out to the receiving domain to add us to their safe sender list.

I was also responsible for setting up all Enterprise mobile devices with Microsoft Outlook, OneDrive, Microsoft Teams & O365 if necessary. These devices include various Android, IOS, Surface Pro & IPad’s, I am responsible for making sure the applications are functioning as they should and troubleshooting failures. I have also needed to create multiple calendars for various teams across the organization and validate the functionality across the devices. All devices are manually configured, and the applications are installed from the appropriate app store and remote access troubleshooting is done through the TeamViewer client.

Microsoft Office 365 Migration Specialist/Consultant

RL Canning (State of Illinois)

August 2016 - October 2016

Working as a consultant to assist the Illinois Department of Innovation and Technology (DoIT)

in the migration of 26,000 state employees to Microsoft Office 365. I assisted the project

manager in setting up the deployment groups and schedule, also helped to define the SCCM

processes that needed to be established for success. This was a short-term role to make sure the

State established the guidelines for success.

Windows Server Support Analyst

State Farm Insurance (Bloomington, IL)

2004-2014

Administered Windows Server (2003 - 2012) and the patching of all 20,000 servers as required,

providing technical support to resolve problems as they arose.

Extensive experience working with MOM/SCOM for maintenance of the Microsoft infrastructure. Utilizing SCOM as a primary tool to resolve Microsoft Server issues and to resolve all enterprise server issues.

ESR (Enterprise Server Release) – Responsible for applying and executing various server updates to all Windows server types within the Enterprise, this included Exchange, Blackberry, Kofax and the entire Web Farm infrastructure within our organization. My team deployed the releases and was responsible for resolving any issues; I worked with the server type owners to escalate all problems and to revert changes if necessary.

Proficient with Active Directory Users and Computers (ADUC), making changes that were needed

to resolve security issues and conflicts with passwords and duplicate objects in the

directory.

VMWare (Virtual Center Server Support); responsible for relocating/moving servers,

adding/removing hardware and patching/upgrading of ESX host Unix/Linux based servers.

Provided Exchange Server Support (Exchange Server from 5.5 - 2010), responsible for

troubleshooting server and email delivery issues and applying the latest updates and security

patches to the infrastructure.

PowerShell scripting and modification experience.

Provided second level support responsible on Blackberry Server, troubleshooting server and

email delivery issues. Also applied the latest updates and security patches to the

infrastructure and helped over 17,000 agents for device issues.

Kofax/Topcall Fax Server Enterprise Support, responsible for troubleshooting server and fax

delivery issues along with connectivity issues between the exchange mailbox server and the

Kofax fax servers.

DNS Support using QIP and INFOBLOX utilities, making necessary changes to network entries

across the enterprise as required by the Network Support team.

Utilized Service Management to prioritize and resolve incidents across the enterprise along

with providing Change Management daily.

Cetera NAS device administration (17,000+ agents and staff), monitoring 17,000 Agent's offices

to resolve network connectivity issues, hardware problems and backup failures.

Education

Loyola University of Chicago, Illinois State University, BS Psychology

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