HAYAT TAHER

adxgy7@r.postjobfree.com 347-***-**** Pelham, NY 10803

Profile

Customer Service Professional with 5+ years of experience helping diverse stakeholders. Achieve results using excellent communication in English and Arabic through channels that include inbound and outbound calls, video calls and email and accurate note taking. Track activity in CRM systems with strong knowledge of products and services.

Experience

Freelance Customer Service Professional/Interpreter 2015- present

• Work from home, Provided interpretation services for hospitals and social service providers. Translated documents from English to Arabic.

• Manage quality control of all outputs and provide a high level of customer satisfaction.

• Handle media interpretation between English and Arabic including interviews and note-taking.

• Function as a liaison between school faculty, bilingual students, and parents.

• Clarify all issues related to word meanings, concepts practices or behaviors.

• Regularly consult dictionaries, lexicons and the internet to ensure accuracy of information.

Maximus Call Center New York, NY 2020

Customer Service Representative

• Resolved problems in a consistently friendly and knowledgeable manner to ensure excellent customer satisfaction.

• Ask potentially sensitive questions to obtain accurate information.

• Assist customers in completing surveys and forms, verified accuracy of content.

• Utilized script for on-demand phone project to deliver surveys to recipients.

• Maintained calm and professionalism in stressful circumstances and effectively diffused tense situations.

Cyracom International Flushing, NY 2017 - 2019 Customer Service Representative/ Arabic Interpreter

• Provided appropriate contextual information to increase clients understanding.

• Assisted healthcare workers by interpreting telephone conversations with patients and family members.

• Delivered translation services via video to transmit virtual communication in Arabic as well as different Arabic dialects.

• Assisted law enforcement investigators with Arabic interviews.

• Upheld original emotion, tone, context and content of original messages.

• Demonstrated leadership, making improvements to work processes and training others.

• Juggled multiple projects and tasks to ensure high quality and timely delivery. Skills

• Medical terminology

• Translation and interpretation

• Fluent in reading and writing in Arabic and English.

• Basic computer proficiency ( MS Word, Excel, Outlook, etc)

• Excellent interpersonal skills: ability to work and communicate effectively and productively with diverse people.

• Time management.

Education

Mercy College Dobbs Ferry, NY Bachelor of Science in Nursing Expected May 2024

Westchester Community College Valhalla, NY Associate of Science in Liberal Arts 2016

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