Customer Support Service

Frederick Hunt

Albany, NY ***** 838-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Strategic-thinking individual experienced in successfully engaging employees and encouraging each to reach highest potential. Offering pleasant personality with expertise developing employee performance goals. Proactive Store Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering 30 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring smooth functioning. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

SKILLS

Relationship building and management

Business development and planning

Recruiting and Hiring

Operations

Product and service sales

Policy and procedure adherence

Staff Management

Order management

Staff Development

Systems and software programs

Database Management

Scheduling

WORK HISTORY

SERVICE LEADER 09/2022 to Current

Hannaford Colonie, NY

Observe and follow all company policies and established procedures.

Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.

Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets

Assist in special projects and perform other functions as assigned by supervision.

Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.

Observe security standards by staying alert and being aware of customers’ actions and behavior. Report to manager or security any abnormal behavior.

Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.

Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.

Frequently, perform cashier and/or bagging functions

Frequently, perform service desk/kiosk and if trained, bookkeeper functions

Perform all other duties as assigned.

DEPARTMENT MANAGER 06/2020 to 10/2021

Ocean State Job Lot Albany, NY

Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.

Ensure all OSJL customers receive the best possible service on the sales floor and at the point of sale.

Act in compliance with all Company policies and procedures.

Manage merchandise presentation in assigned areas, including proper maintenance of all auto-replenished areas.

Support training of store associates assigned to the department(s).

Exercise inventory control through proper ordering management of backroom stock and timely flow of merchandise to the sales floor.

Comply in a timely manner with all merchandising direction from the Visual Merchandising Department.

Maintain proper merchandise signage and ticketing.

Uphold all store safety and maintenance standards.

Support front end operations as needed.

When functioning as a key carrier, participate in the operation and merchandising of the entire store.

Operate a cash register, as needed

INBOUND SALES REPRESENTATIVE 10/2020 to 06/2021

Spectrum Albany, United States

Memorized scripts to achieve easy conversational flow in interactions with potential customers.

Exceeded productivity targets and sales goals by 100%.

Initiated files by collecting and entering demographic, provider and procedure information into system.

Developed and maintained working knowledge of products and services to deliver timely, accurate information.

Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns.

Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.

Worked with multiple means of communication within fast-paced environment.

Documented details of calls and customer interactions.

Delivered prompt service to prioritize customer needs.

CUSTOMER SERVICE ASSOCIATE 10/2019 to 01/2020

Walmart Albany, NY

Developed and actualized customer service initiatives to decrease wait times.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers.

Boosted sales revenue by skillfully promoting diverse service options.

Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Resolved concerns with products or services to help with retention and drive sales.

Improved customer satisfaction ratings by addressing issues and fostering timely resolution.

MANAGER 01/2015 to 10/2019

CDPC Albany, New York

Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.

Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.

Developed and maintained relationships with customers and suppliers through account development.

Maximized performance by monitoring daily activities and mentoring team members.

Recorded inventory sales into organization's weekly income report.

ASSISTANT STORE MANAGER

BUYOMHSTORE Albany, New York

Recruited, interviewed and hired individuals who demonstrated passion and dedication that added value to the team.

Promoted and supported strong relationships with local community organizations in the surrounding area.

Processed credit and debit card payments and returned the proper change for cash purchases.

Coached and developed store associates through formal and informal interactions.

Demonstrated company core values as a role model, with a focus on respect, honesty, integrity, diversity, inclusion and safety of others.

Answered customers' questions and addressed problems and complaints in person and via phone.

Marked clearance products with updated price tags.

Informed customers about all product lines and services offered by the company.

Worked as a team member to provide the highest level of service to customers.

Consulted with customers on the latest styles and trends.

Kept the showroom clean and neat, orderly product displays.

Shared product knowledge with customers while making personal recommendations.

Opened and closed the store, which included counting cash drawers and making bank deposits.

Built customer confidence by actively listening to their concerns and giving appropriate feedback.

MICROGRAPHICS/ PAYROLL ASSISTANT

Evergreen Industries – Utica, NY

Sorted and took pics of records.

Developed film images.

Inspected films from various companies.

Shredded documents.

Kept track of hours, pay rate and time cards for each employee.

Kept track of payroll.

Maintain confidential information.

EDUCATION

Associate of Science Interdisciplinary Studies

SUNY Empire State College, Saratoga Springs, NY

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