Skills

Accounts Receivable (AR), Back end Development, Bookkeeping Functions, Claim Administration, Collection Processes, Collector, Confidentiality, Contracts, Customer Service, Debt Financing, FDCPA, HealthCare.gov, Landlord, Law Regulation, Legal Department, Liaison, Payment Processing, Refund Requests, Rental Properties, Scheduled Appointments, Skip Tracing, Tenant, Third Party Collections, Transportation Services, A/P Accounts Payable

Professional Summary

Degree in computer data and internet web programming from TCC Fort Worth Tx. From 2014-2017. Medical Insurance, billing and Coding (MIBC) degree completed at Everest College in 2013, externship at EPIC Pediatrics Billing House. Organized and flexible with multiple years of experience in retail management. Self-motivated, punctual, attention to details. Skills to speak, read and write German, average skills in Spanish language. 7-year experience in collections and telephone communications. Customer Support Accountant/Representative. A/P Accounts Payable

Work Experience

Monro Inc. current

A/P Analyst accounts payable, collections, invoice data categorization input, email invoices to clients, invoice adjustments, telephony, excel data input, track payments, correct anomalies.

WXXI Public Communications Jan 2023

A/P Accounts Payable, Incoming invoices categorize and sort, Print checks, filing, IntAcct system used for invoice and payable input.

Protiviti, Inc. Jul 2022 - Sep 2022

SAP Accounts Payable (AP) Accounts Payable (AP) Account Reconciliation Account Resolution Enter Vendor Invoices, CHAP applications Nevada, Process Rental Assistance application. Track application and process applications, approved applications, Remote work via TEAMS

Protiviti MBS - NeighborWorks – Project Apr 2022 - Jul 2022

Assist Customers, rental applications, process applications for ERAP. Track accounts, telephone calls to clients and landlords, remote via TEAMS.

Protiviti health (Robert Half) Nov 2020 - Apr 2022

Take inbound calls. Assist with information available as per NYDOH. Schedule appointments, advise on guidelines and protocols, assist with Excelsior Pass entry and protocols. Instruct where persons can obtain extra information on COVID 19 guidelines. Work from home.

Think Finance, LLC Dec 2007 - Feb 2012

T X Strictly followed all federal and state guidelines for release of information. Maintained and organized logging system for tracking monthly goals. Monitored shared email in-boxes and ensured inquiries were addressed. Appropriately and correctly identified errors as they were received from the legal department. Posted charges, payments and adjustments. Submitted refund requests for claims paid in error. Able to meet monthly goals above and beyond to which brought the team up to goals for the month. Trained new collectors on the floor to meet expectations and goals. Back-end collections, skip tracing. Telecommute work from home from January 2010-Februaury 2012.

Pioneer Credit Jan 2005 - Dec 2006

Documented accounts accordingly. Contacted customers and resolved account issues. Contacted and offered resolutions for payments on accounts in collection status. Maintained FDCPA (Fair Debt Collections Practice Act) third party collections law and confidentiality. Met and achieved monthly goals set accordingly. Back-end collections, skip tracing

Self-Employed Dec 1999 - Sep 2004

Germany Liaison between military and local nationals (German landlords). Scheduled appointments and provided transportation. Maintained Bookkeeping on accounts receivable. Scheduled inspections of new houses and apartments. Negotiated contracts with the Landlord and prospective tenant. Maintained records of available and rented properties. Used the internet and computer for search purposes and listing purposes. Knowledge of the German rental laws

Education

Some College Web design

TCC -2017 certificate

Intermediate Graduate MIBC

Everest College -2009

GED -1981

Languages

Spanish

Some proficiency

German

Fluent or bilingual

References

Jackie Senglin-Clark

817-***-****

Supervisor at Think Finance LLC

Reference check completed Robert Half

Lisa Lesa

972-***-****

Supervisor at Think Finance LLC

Reference check completed Robert Half