Vanessa De La Cruz

Waukegan, IL ***** 224-***-****

adxgx6@r.postjobfree.com

PROFESSIONAL

SUMMARY

Knowledgeable and dedicated customer service professional with extensive experience in the banking industry. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

SKILLS

• Bilingual (English; native Spanish speaker)

• Documentation and Reporting

• Active Listening

• Critical Thinking

• Decision Making and Professional Judgment

• Time Management

• Costumer Service

• Microsoft Word, Excel, Outlook, PowerPoint

WORK HISTORY

BENEFITS COORDINATOR 09/2019 to 03/2020

CVS Caremark Arlington Heights, IL

• Checked employees' benefits enrollment for accuracy and inputted all data into CVS internal software program.

• Observed strict procedures to maintain data and plan participant confidentiality.

• Explained benefits to plan participants in easy to understand terms in order to educate each on available options.

TELLER 07/2018 to 07/2019

First Midwest Bank Waukegan, IL

• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.

• Educated customers on use of banking website and mobile apps.

• Answered telephone inquiries on checking and savings accounts, loans and lines of credit.

• Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.

• Identified sales opportunities and referred customers to branch partners in financial services.

• Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.

TELLER 06/2015 to 06/2018

Guaranty Bank Waukegan, IL

• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.

• Educated customers on use of banking website and mobile apps.

• Answered telephone inquiries on checking and savings accounts, loans and lines of credit.

• Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.

• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.

• Maintained friendly and professional customer interactions.

• Established rapport with new clients to increase satisfaction and loyalty. ADMINISTRATIVE ASSISTANT 08/2014 to 05/2015

YWCA Gurnee, IL

• Coordinated travel arrangements by booking airfare, hotel and ground transportation.

• Coordinated bookkeeping activities in QuickBooks and Lawson.

• Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.

• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Monitored supervisor's work calendar and scheduled appointments, meetings and travel. EDUCATION

High School Diploma 05/2014

. Waukegan High School, Waukegan, IL

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